SA-021-23b Service Bulletin/Repair Instructions

BULLETIN NOTES

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red.

Previous SAs:
Date(s) Issued:
SA-021/23
04/14/23
SA-028/22
05/02/22
APPLICABLE MODEL(S)/VINS
2024 CX-90 equipped with factory installed Qi Wireless Charger
1. Charging area

2. LED indicator
2023-2024 CX-50 equipped with factory installed Qi Wireless Charger

2023-2024 CX-50 equipped with Mazda Genuine Accessory Qi Wireless Charger
1. LED indicator

2. Charging area
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08/29/2023 11:14 AM tlawrenc
2022-2024 CX-5 equipped with factory installed Qi Wireless Charger

2021-2023 CX-9 equipped with factory installed Qi Wireless Charger
• A - Charging Area

• B - Indicator

• C - Power Button
2019-2024 Mazda3 equipped with Mazda Genuine Accessory Qi Wireless Charger

2020-2024 CX-30 equipped with Mazda Genuine Accessory Qi Wireless Charger
• A - Charging Area

• B - Indicator
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08/29/2023 11:14 AM tlawrenc
DESCRIPTION

Index

Symptom Troubleshooting

LED Indicator / Infotainment Display Icon

Supplemental Information

CX-50 Factory Installed and Mazda Genuine

Accessory

CX-5, CX-9 and CX-90 Factory Installed

Symptom
Mazda3 and CX-30 Mazda Genuine

Accessory Qi Wireless Charger
Possible Cause

• Device is not complatible with Qi wireless

charging standards (see trademark below)

• Device is not complatible with Qi

wireless charging standards (see

trademark below)
• Phone case is not complatible with Qi wireless

charging standards

Most phone cases will list compatibility on

the packaging

None approved phone cases with

magnets or metal plates

○
Phone will

not charge
○
•

•

•

•

•

•

•
•
The engine is not running

Doors and/or liftgate is open

The mobile device is fully charged.

Foreign matter between the device and the

charging area

The temperature of the mobile device is high

The mobile device is placed with the charging

side facing upward

The mobile device is placed in a position

extremely deviating from the center of the

charging area

The Near Field Communication (NFC) function

setting of the mobile device is on (depends on

the model of the mobile device)
• Phone case is not complatible with Qi

wireless charging standards

Most phone cases will list

compatibility on the packaging

None approved phone cases

with magnets or metal plates

• Ignition Off

• The mobile device is placed in a

position extremely deviating from the

center of the charging area

• The temperature of the mobile device is

high

• LED indicator error (see table below)

○
○
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08/29/2023 11:14 AM tlawrenc
• Your vehicle is in an area where strong radio

waves or electrical noise occur such as near a

television tower, power plant, or airport.

• Power Turned OFF

Function can be switched on/off by

pressing the power button on the Wireless

Charger (Qi) for approx. 3 seconds

○
• LED indicator error (see table below)

• DTC is stored

• Noise interference reduction function ON

• Function can be switched on/off by

pressing the power button on the Wireless

Charger (Qi) for approx. 1 sec

Go to MGSS:

Resources
• CX-50 WIRELESS CHARGER (Qi)

INSPECTION

• CX-9 WIRELESS CHARGER (Qi) INSPECTION

• CX-5 WIRELESS CHARGER (Qi) INSPECTION
Page 4 of 6
08/29/2023 11:14 AM tlawrenc
CX-50, CX-90

Factory Installed and Mazda

Genuine Accessory

LED Indicator

No light - System

Off
Infotainment

Display Icon

---
White - Charging is

possible

Amber - Normal

charging

Green - Fast

charging *1

Flashing White Charging

conditions are not

met *3

Flashing red Charging is not

possible because

charging pad high

temperature is

detected

Vehicle side

(Charging will

resume when

charging pad cools)

Flashing red Charging is not

possible because:

• Customer

device high

temperature

• Foreign

matter is

detected

• Phone case

is not

compatible

with Qi

wireless

charger
Customer

device issue
CX-5 and CX-9

Factory Installed
Mazda3 and CX-30

Mazda Genuine

Accessory
LED Indicator
LED Indicator
• No light System Off

• White Stand-by

(charging is

possible)

• Amber Normal

charging

• Green - Fast

charging

• Flashing

Amber Normal

charging

(charging

efficiency is

low)

• Flashing

Green - Fast

charging

(charging

efficiency is

low)

• Flashing

White Stand-by

(charging is

not

possible)

• Flashing red

(charging

pad high

temperature

is detected)

• Solid red

(charger

malfunction)
Customer Device

Device Display
Infotainment

Display Icon
• No light • Customer device

System Off

high temperature

• White - Standby (charging is Example: iPhone

possible)

• Green Charging

• Flashing White

- Charge

Complete *2

• Orange (foreign

matter detected

or device high

temp)

• Red (charger

malfunction)
Page 5 of 6
08/29/2023 11:14 AM tlawrenc
Solid red - There is

a problem with the

Wireless Charger

(Qi) and it needs to

be repaired by an

Authorized Mazda

Dealer

*1: Some mobile devices can switch between normal charging and fast charging.

*2: *For some types of mobile device, the indicator may remain green even when charging is complete.

*3: Charging conditions:

a. Engine is running

b. Qi compatible device placed in center of the charging area on the tray

c. Doors and liftgate are closed
CX-50 Genuine Mazda Accessory Qi Wireless Charger

Supplemental Information
Page 6 of 6
08/29/2023 11:14 AM tlawrenc

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