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NHTSA ID Number: 10241470

Manufacturer Communication Number: ONL6R508212023

TSB/Document Date: 2023-08-31


Summary

Warranty Extension - Under certain circumstances, abnormal noise may be heard from the rear when driving straight or making small side-to-side turning movements with the steering wheel. The P-AWS indicator or warning light may also illuminate with certain diagnostic trouble codes.


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TSB/Document ID: ONL6R508212023

Replacement Service Bulletin Number:

MFR Communication Date: 2023-08-21

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT

MFR Component System:

MFR Component Subsystem:


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This notice applies to a vehicle registered in your name:
2018 XXXXX
VIN: XXXXXXXXXXXXXXXXX
August 2023
Warranty Extension: 2014–2019 RLX Rear Toe Control Actuators
REVISED: There was an error in the original letter that has been corrected. The information below is
revised and accurate. Please reference this letter for all future interactions relating to this Warranty
Extension.
Dear FIRSTNAME LASTNAME:
What is the reason for this Warranty Extension?
Under certain circumstances, abnormal noise may be heard from the rear when driving straight or making
small side-to-side turning movements with the steering wheel. The P-AWS indicator or warning light may
also illuminate with certain diagnostic trouble codes.
To ensure your confidence in your vehicle. AcuraeBay logo is extending the warranty coverage for the rear toe
control actuators related to this condition to 10 years from the original date of purchase with no mileage
limitation.
This warranty extension provides coverage for the original owner and any subsequent owners. No action
is required on your part unless you experience a problem. This warranty extension will not apply to any
vehicle that has ever been declared a total loss or sold for salvage by a financial institution or insurer or
has a branded or similar title under any state's law.
What will AcuraeBay logo do?
If you are experiencing a problem related to this condition. AcuraeBay logo will replace the rear toe control actuator
for free. Please call any authorized AcuraeBay logo dealer and make an appointment to have your vehicle repaired
for free. Once you make an appointment for your vehicle, be advised that the repair may take
approximately 1.5 hours. However, your dealer can provide you with a better estimate of the overall time
for this service visit, as it may be necessary to make your vehicle available for a longer period of time. If
you are not the only driver of this vehicle, please advise all other drivers and passengers of this important
information.
Lessor information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current registered owner of a 2014-2019 RLX involved in this warranty
extension. If this is not the case, or the name/address information is not correct, please fill out and return
the enclosed postage-paid Information Change Card. We will then update our records.
If you previously paid to have your rear toe control actuator replaced due to this condition, you may be
eligible for reimbursement, even if you no longer own the vehicle. Refer to the attached reimbursement
instructions for eligibility requirements and the reimbursement procedure.
If you have questions
If you have any questions about this notice, or need assistance with locating an AcuraeBay logo dealer, please call
American HondaeBay logo’s Customer Support & Campaign Center at 1-888-234-2138. You can also visit
AskUs.acura.com to use our 24/7 virtual agent or locate a dealer online at www.myAcura.com. If you are
a client in a U.S territory, please contact your local distributor/dealer.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American HondaeBay logo Motor Co., Inc.

NOTICE: If this is a leased vehicle, please forward this notice to the lessee
FOR DEALER USE ONLY: REFERENCE SERVICE BULLETIN #23-022 / DEFECT 6R5 / SYMPTOM SEF

Este aviso se aplica a un vehículo registrado a su nombre:
XXXXX 2018
VIN: XXXXXXXXXXXXXXXXX
Augusto 2023
Extensión de garantía: Actuadores de control de convergencia trasera del RLX 2014–2019
REVISADO: Hubo un error en la carta original que ha sido corregido. La siguiente información se ha revisado y es
precisa. Consulte esta carta para todas las interacciones futuras relacionadas con esta Extensión de garantía.

Estimado/a FIRSTNAME LASTNAME:
¿Cuál es el motivo de esta extensión de garantía?
En determinadas circunstancias, es posible que se escuche un ruido anormal en la parte trasera al conducir en línea
recta o al realizar pequeños movimientos de giro de un lado a otro con el volante. El indicador P-AWS o la luz de
advertencia también pueden iluminarse con ciertos códigos de diagnóstico de problemas.
Para garantizar la confianza en su vehículo. AcuraeBay logo está extendiendo la cobertura de la garantía para los actuadores
de control de convergencia trasera relacionados con esta condición a 10 años a partir de la fecha original de compra
sin límite de millas.
Esta extensión de garantía brinda cobertura al propietario original y a cualquier propietario subsiguiente. No se
requiere ninguna acción de su parte a menos que usted experimente algún problema. Esta extensión de garantía no
aplicará a cualquier vehículo que alguna vez se haya declarado pérdida total o que se haya vendido para su
recuperación por una institución financiera o compañía de seguros o que tenga una marca o título similar conforme
alguna ley estatal.
¿Qué hará AcuraeBay logo?
Si usted está experimentando un problema relacionado con esta condición. AcuraeBay logo reemplazará el actuador de control
de convergencia trasera de forma gratuita. Por favor llame a cualquier concesionario autorizado AcuraeBay logo y haga una
cita para la reparación de su vehículo de forma gratuita. Una vez que programe una cita para su vehículo, tenga en
cuenta que la reparación puede tomar aproximadamente 1.5 horas. No obstante, su concesionario le puede ofrecer
un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté
disponible por un periodo más largo. Si usted no es el único conductor de este vehículo, por favor informe a todos los
conductores y pasajeros sobre esta información importante.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros indican que usted es el propietario actual registrado de un vehículo RLX 2014-2019, el cual forma
parte de esta extensión de garantía. Si no es el caso, o si la información de nombre/dirección no está correcta, por
favor llene y devuelva la Tarjeta de Cambio de Información anexa pre-pagada. Con esto actualizaremos nuestros
registros.
Si usted anteriormente pagó por el reemplazo del actuador de control de convergencia trasera debido a esta
condición, usted puede calificar para un rembolso, aunque ya no sea el propietario del vehículo. Consulte las
instrucciones para reembolso que se encuentra anexa para ver los requisitos de elegibilidad y el procedimiento de
reembolso.
Si tiene preguntas
Si tiene alguna pregunta acerca de esta notificación o si necesita ayuda para ubicar a un concesionario AcuraeBay logo, por
favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American HondaeBay logo al 1-888-234-2138. Usted
también puede ubicar un concesionario en línea en www.myAcura.com. Si usted es un cliente en un territorio de
Estados Unidos, por favor comuníquese con su distribuidor/concesionario.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American HondaeBay logo Motor Co., Inc.
AVISO: Si este es un vehículo arrendado, por favor envié esta notificación al arrendatario.
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #23-022 / DEFECTO
6R5 / SÍNTOMA SEF

1


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