Technical Service Bulletin
91 ConBox High: SOS emergency call malfunction, DTC B18BD11 or B18BD13 stored in the telematics
control module
91 23 18 2060197/4 August 8, 2023. Supersedes Technical Service Bulletin Group 91 number 23-88 dated April
5, 2023, for reasons listed below.
Model(s)

Year

A4, A4 allroad,
and S4

2020

A5, A5 Cabriolet,
A5 Sportback,
S5, S5 Cabriolet, 2020 – 2021
and S5
Sportback
RS5, and RS 5
Sportback

VIN Range

Vehicle-Specific Equipment

All

With online services

2021

Condition
REVISION HISTORY
Revision

Date

Purpose

4

-

Revised Warranty (added note about running test plans)

3

04/05/2023

Revised header (added new Model Year)

2

09/20/2022

Revised Service (updated repair instructions)
Revised Required Parts and Tools (updated required parts for repair)

Customer states:
• The message "Emergency call function: malfunction! Function restricted. Please contact service." is displayed
in the instrument cluster.
Workshop findings:
One of the following DTC(s) may be stored in the telematics control module, J949 (address word 0075):
• DTC B18BD11 mobile phone aerial 1 for emergency call module and communication unit, short circuit to
ground.
Or
• DTC B18BD13 mobile phone aerial 1 for emergency call module and communication unit, interruption.

© 2023 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
Possible water ingress due to a damaged seal.

Production Solution
Not applicable.

Service
1. Replace the mobile phone aerial 1 for emergency call module -R263-.
2. Replace the antenna wire between the mobile phone aerial 1 for emergency call module and the telematics
control module, J949 (address word 0075).
a. Please make sure to unpin the defective wire from the 8-pin connector T8bc (connector with 4 aerial wires)
(T8cp on vehicles from July 2019 onwards) and pin in the new wire.

Warranty
Claim Type:

• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9128

Damage Code:

0010

Labor Operations:

Remove and install aerial

9138 1965

See SRT with
associated
operations

Remove and install telematics control unit

9170 19XX

See SRT with
associated
operations

Replace aerial cable

9128 5599

Bill according to
the time required
(max 100 TU)

GFF

0150 0000

Time stated on
the diagnostic
protocol (Max 50
TU)

Diagnostic Time:

© 2023 Audi of America, Inc.

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin

Claim Comment:

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB 2060197/4

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Do not run any test plans for DTCs mentioned in this TSB. Time used to run test plans for DTCs
mentioned in this TSB may be debited.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual

See ETKA/ELSA

See ETKA/ELSA

Mobile phone aerial 1 for emergency call module

1

-R2634N1971650A

Adapter antenna cable

1

000098714

Adapter antenna cable

1

Additional Information
All part and service references provided in this TSB (2060197) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

© 2023 Audi of America, Inc.

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.