Internal

News Channel Update | Vans Customer Service and Parts
TO: Freightliner Principals, General Managers,
FROM: Anthony Washington, Department
Sales Managers, Service Managers, Parts Managers Manager, Regulations and Certifications
Re: Initial Recall Campaign Notification
Model – Sprinter
Model Years 2021-2022
Replace Fuel Delivery Module

DATE: July, 2023

IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above

Daimler Vans USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600

Internal

News Channel Update | Vans Customer Service and Parts
Campaign No. :

Campaign Desc. :
PDGKRAPUMP

2023070007

Replace Fuel Delivery Module (23V444)

This is to notify you of an Initial Recall Campaign to replace fuel delivery module on approximately 1,121 Sprinter vehicles from
MY 2021. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All
affected VINs will be flagged as "PENDING" in VMI and cannot be sold.

Background
Mercedes-Benz AG has determined that on certain Sprinter (907 platform) vehicles the fuel pump
impeller might not meet specifications in regards to material characteristics. As a consequence, the
impeller might deform. It might therefore come into contact with the fuel pump housing, leading to a
mechanical resistance. In some instances, this could lead to a shutdown of the fuel pump. As a result,
the vehicle could lose propulsion, and increase the risk of a crash or injury.

Issue

DVUSA is conducting a voluntary recall. An authorized Freightliner Sprinter dealer, will replace the

What We’re Doing fuel delivery module on the affected vehicles.
Software is not yet available

Remedy

Vehicles Affected
Vehicle Model Year(s) Model Year 2021
Vehicle Model (s)

Sprinter VS30, Platform 907
Vehicle Populations
1,121

Population

Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new vehicles in dealer inventory covered by
this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline

An owner notification letter will be mailed in end of August, 2023.

AOMS/SOMS

AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.

Rental Fleet Partners

This recall may affect vehicles in your fleet. Please contact your respective DVUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred DVUSA dealer.

While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

Daimler Vans USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600