7/31/23, 10:52 AM

65 22 23_ECO PRO MODE CAN’T BE ACTIVATED USING INTELLIGENT PERSONAL ASSISTANT

SIB 65 22 23
ECO PRO MODE CAN’T BE ACTIVATED USING INTELLIGENT
PERSONAL ASSISTANT
☒

2023-07-28

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
G20

Model Description
330e, 330e xDrive Sedan

Affected Option Code
All PHEV Models

SITUATION
Given the voice input “Activate ECO PRO mode” via BMW Intelligent Personal Assistant produces the response
“I’ve activated ECO PRO mode”, but ECO PRO mode is not actually activated in the vehicle. Instead, the last mode
remains in effect (e.g., HYBRID or SPORT).

CAUSE
Unfavorable software in the head unit (HU-H3).

CORRECTION
Program the head unit (HU-H3).

PROCEDURE
Determine what is the vehicle’s current I-level by either using AIR or the AWP (Aftersales Workplace) applications.
Program the vehicle to I-level S18A-23-07-510 or higher using ISTA 4.42.1 (released late June, 2023) or higher.
Connect the battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4)
Determine measures plan
Accept and fully work through the measures plan with the control units to be programmed/encoded and
enabled
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
After the programming has been fully completed, check functionality of the system.
Note: ISTA will automatically reprogram and code all programmable control modules that do not have the latest
software.
Always connect a BMW-approved battery charger/power supply (SIB 04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may show one or more programming and encoding Technical
Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle’s software to
the required I-level or higher.

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65 22 23_ECO PRO MODE CAN’T BE ACTIVATED USING INTELLIGENT PERSONAL ASSISTANT

Please be sure to perform any additional before and/or after work (including attaching labels) as required
by the open campaigns on the vehicle. Close any remaining open programming and encoding Campaign
repairs as outlined in the corresponding Service Information Bulletin.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or the
BMW Certified Pre-Owned Program.

Repair Code:

6512580200

Head Unit High HU-H (Nav Professional) Software error /
internal device fault

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor Operation
00 00 006
Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006*
Or
00 58 500*
And
61 00 730

Description
Carrying out vehicle test (Main work)

Labor Allowance
As applicable

Carrying out vehicle test (Plus work)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

Performing vehicle diagnosis – test module (Work time)

WT

Diagnosis Worktime Flat Rate (See below)

2 FRU

Programming/encoding control unit(s)

As applicable

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00
006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number, which consists of the last seven (7) characters of the VIN. Click on
the “Search” button, and then enter the applicable flat rate labor operation in the FR code field.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest
software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential repair
work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer
to the SIB in AIR) under the Repair Code in this bulletin with the labor operation codes that apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and
in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this reprogramming
procedure, claim this work with the Repair Code and labor operations (including the diagnosis*) that applies.
*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure
for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT),
job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

FEEDBACK REGARDING THIS BULLETIN
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65 22 23_ECO PRO MODE CAN’T BE ACTIVATED USING INTELLIGENT PERSONAL ASSISTANT

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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