7/28/23, 11:37 AM

65 20 23_Service Action: Vehicle Update to BMW OS 8.5

SIB 65 20 23
Service Action: Vehicle Update to BMW OS 8.5

2023-07-19

SERVICE ACTION: VEHICLE UPDATE TO BMW OS 8.5
This Service Information Bulletin (Revision 1) replaces SI B65 20 23 dated July 2023.
What’s New (Specific text highlighted):
Changes to the Procedure Section
Please perform the procedure outlined in this Service Information on all affected vehicles before customer
delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure
the next time the vehicle is in the shop.
☒

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series

Model Description

Production Date

F95
F96
G05
G06
G07
G70

X5 M Sports Activity Vehicle
X6 M Sports Activity Coupe
X5 Sports Activity Vehicle
X6 Sports Activity Coupe
X7 Sports Activity Vehicle
7 Series Sedan

From April 2023
From April 2023
From April 2023
From April 2023
From April 2023
From July 2022

Affected Option
Code

With Head Unit HU-H5

SITUATION
During workshop repairs with software updates, certain customer vehicles may be changed to BMW
Operating System 8.5 and returned to customers without making them aware of the change.

CAUSE
Vehicles produced before July 2023 with a Head Unit 5 (HU-H5) came equipped with BMW Operating
System 8. With the upgrade to I-level G070/S18A-23-07-523 or higher, these vehicles will have their
operating system change to BMW Operating System 8.5.
This software upgrade is scheduled to be released directly to customers via Remote Software Upgrade
(estimated release date of September 2023). Under certain circumstances, these vehicles could be
upgraded to I-level G070/S18A-23-07-523 or higher at the BMW center due to a separate unrelated repair.

CORRECTION
If software upgrade to I-level G070/S18A-23-07-523 or higher is necessary at the center due to a separate
repair, the customer must be made aware of the operating system change to BMW Operating System 8.5.
This will help to avoid any customer confusion or irritation upon the return of the vehicle.

PROCEDURE
If software upgrade to I-level G070/S18A-23-07-523 is necessary for one of these vehicles, please inform
the customer of the operating system change before returning the vehicle to the customer.
Please use the attached informational sheet to help answer any customer questions. This was created for
customer use. In addition, customers can reference the FAQ on this subject at BMW Operating System 8.5
FAQs.

Copyright ©2023 BMW of North America, Inc.
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65 20 23_Service Action: Vehicle Update to BMW OS 8.5

For further information on the changes that come with BMW Operating System 8.5, please reference SI B65
18 23 or attached video V65 01 23, “OS 8.5 QuickSelect for HU-H5 Vehicles”.
NOTE: If a vehicle with this service action comes into the BMW center and the software is NOT upgraded to
I-level G070/S18A-23-07-523 or higher, then no action is necessary. The vehicle can leave the center with
the service action still open.
NOTE: This service action only applies to vehicles that have software upgraded to I-level G070/S18A-2307-523 or higher due to a SEPARATE REPAIR. Customers will receive this software directly by RSU on or
around September 2023. Any software upgrade by customer request will NOT be covered under warranty.
NOTE: This service action does NOT apply to vehicles currently “unsold” or in center inventory. The purpose
of this service action is to proactively provide customers with information on the change in their operating
system in an effort to minimize confusion and reduce a negative experience. If a vehicle is not customer
owned, this action is UNNECESSARY. If the vehicle is in center inventory, the service action should not be
claimed. The service action will be cleared automatically with the release of the RSU and the update of the
vehicle software.
NOTE: If a vehicle under this service action is in center inventory and is not programmed, the vehicle can be
sold with the service action still active. The service action will be cleared later after the RSU is released or if
the vehicle is programmed for a separate repair while in the customer’s possession.
Please present the following attachment to the customer if they require more information:
BMW Operating System 8.5 Overview – Attachment 1

CLAIM INFORMATION
Reimbursement for this Service Action will be via normal claim entry utilizing the work package information
below.
Defect
Code:

0065230400

---

Vehicle is already in the workshop
Work Pkg

Labor
Operation

Description (Plus work)

Labor
Allowance

#1

00 74 861

Inform customers about the new BMW
Operating System 8.5

1 FRU

Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim
comments (For example: B65 20 23 WP 1), unless otherwise required by State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Supporting Materials
picture_as_pdf BMW Operating System 8.5 Overview.pdf
Copyright ©2023 BMW of North America, Inc.
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65 20 23_Service Action: Vehicle Update to BMW OS 8.5

Videos
65 01 23

Copyright ©2023 BMW of North America, Inc.
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65 20 23_Service Action: Vehicle Update to BMW OS 8.5

Copyright ©2023 BMW of North America, Inc.
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Enjoy your iDrive system even more with enhanced features and technology improvements.
The BMW Operating System 8.5 is equipped with QuickSelect, a touch-optimized design offering
the user a modern and efficient experience. The user con access the widgets from the stocked
format with the ability to swipe up, down, and to the left and right to change the view and
category. Design, customization, improved climate menu, enhanced intelligence, and new
entertainment functionalities strengthen the digital experience.

MODERN AND EASY
The new layout features a fixed centralized
menu bar for easier access to navigation,
music, home, opps and more. The optimized
design makes direct access to key features
easier for the driver and front seat passenger.
The modern interface includes on elegant
design with stocked widgets to reduce the
steps needed to access applications.

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IMPROVED CLIMATIZATION
With the fixed centralized menu bar, your
iDrive offers direct access to the climotizotion
menu. BMW Operating System 8.5 offers on
improved look and functionality for climate
control. The system offers more flexibility and
control over the temperature and parameters.

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INTELLIGENT SUPPORT
BMW's Intelligent Personal Assistant is even
more advanced. Now, you con use the
QuickSelect widget stock to start the Personal
Assistant. BMW Operating System 8.5 also
makes profile setup seamless and easy by its
integrated system.

*AirConsole expected to be available by end of 2023.
Please refer to Faq.bmwusa.com for more information about OSB.5, including information about vehicle availability.
©2023 BMW of North America, LLC

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CUSTOMIZE YOUR EXPERIENCE
The layout offers a variety of widgets such as
LiveCar, media, weather, phone, navigation
and more which allows the user the option to
create personal shortcuts fit for their needs.
Along with the new interface, the iDrive will
include both in-car gaming via AirConsole
and video streaming when parked.

6/16/2023