Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

Beetle Convertible

2013

All

All

All

All

Jetta Hybrid

2013

All

All

All

1.4L
(CNLA)

Condition
00 13 01 January 29, 2013 2032798
Vehicle Delivery to the Dealer - By-Pack Inspection Process
Missing Items in the By-Pack at Vehicle Delivery to Dealer

Technical Background
Items missing from the By-Pack, at Vehicle Delivery to the Dealer.
If components are found to be missing from a sealed By-Pack bag a VTA ticket must be opened.

Production Solution
Not applicable.

Service
When a vehicle is delivered the following steps should be added to the current delivery inspection process. All
claims pertaining to the by-pack must be filed within 2 business days (48 hours) of the delivery to dealer.

Page 1 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
All of the following steps should be taken along with the inspection of the vehicle upon arrival at the dealership:
Note:
When performing the By-Pack inspection, DO NOT OPEN the By-Pack.
1. Inspect by-pack bag for damage. Any damage found?
• Yes – Note damage on transportation check list. Any missing parts should be filed under transportation.
• No – Verify contents of bag. DO NOT OPEN the By-Pack bag.
2. Are any items missing from the bag that the label states should be included?
• Yes – Clear pictures of the front and back of the unopened bag, as well as a picture of the label, need to be
taken. (See Fig. 1, 2 & 3). The VIN must be legible in the picture of the label. Open VTA ticket and attach
photos. DO NOT OPEN By-Pack bag until the helpline gives instructions.
• No – Continue with normal inspection process.
3. Any items listed on the label under "Missing Parts" section will not be located in the By-Pack bag. They will be
located in a separate bag on the front passenger floor. In the event a “Missing Part” is not located in the
vehicle, a picture of the label will be required. Open VTA ticket and attach photo.

Figure 1

Figure 2

Page 2 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin

Figure 3

Note:
Any claims filed beyond 2 business days (48 hours) from dealership delivery will not be accepted. All
claim information above must be available upon request.

Page 3 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
Information only.

Required Parts and Tools
No Special Parts required.
No Special Tools required

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 4 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.