Technical Service Bulletin
60 Water entry into cabin from the sunroof area
60 23 67 2056944/9 August 23, 2023. Supersedes Technical Service Bulletin Group 60 number 21-56 dated
October 28, 2021 for reasons listed below.
Model(s)

Year

Q3, and Q8

2019 – 2021

e-tron quattro

VIN Range

Vehicle-Specific Equipment

All

Not Applicable

2019
2021

e-tron Sportback
quattro, SQ8,
2020 – 2021
and RS Q8

Condition
REVISION HISTORY
Revision

Date

Purpose

9

-

Revised Service (Added QR Code for video)

8

10/28/2021

Revised Warranty (Corrected invalid Labor Operations)

7

09/22/2021

Revised Warranty (Added Labor Operation for plenum cover remove & reinstall
and updated SRTs)

Customer states:
• There is a water drip from the headliner area (figure 1).

Figure 1. Water intrusion near the headliner.

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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
One or a combination of the following four possible scenarios may be present. All of the following areas of
the sunroof system will need to be inspected as possible root causes, and if applicable, each may need to
be modified or corrected.
Scan this QR Code (figure 2) for
a companion video for this
bulletin, which provides visual
guidance to the procedure
below.

Figure 2: This QR Code links to a video supplement for this
bulletin.
You may also watch the video at this link:
https://audi-external.kzoplatform.com/player/medium/2547227449163257185

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
1. Sunroof drain hose or outlet
valve:
Using the VAS6620 Sunroof
Drain Snake follow the cleaning
procedure for the sunroof water
drain hoses as described in
ElsaPro. Any possible
obstruction other than debris
cleared by this procedure will be
apparent after this check such as
a kinked or pinched drain hose
(Figure 3).

Figure 3. Sunroof drain hose pinched by the pillar trim.
2. Roof opening seal:
Inspect the entire perimeter of
the roof opening seal for any
possible detachment or
malformation (Figure 4).

Figure 4. Detached and malformed roof opening seal.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
3. Glass sunroof panels:
Check all adjustment axes of the
sunroof glass panels for poor
adjustment (Figure 5).

Figure 5. Front and rear glass panel adjustment.
4. Unexplained or unduplicated water entry:
When the vehicle is exposed to water (rain, car wash, or standing water on the roof panel) either with
the vehicle stationary or driving it is possible for water to enter the sunroof frame, breach the normal
water drainage channeling, and leak into the cabin area, particularly if the sunroof is opened or vented
when the vehicle is wet.
Any possible water drip may not
appear until after a driving period
when the water travels to the
underside of the headliner area
during the normal course of
driving (Figures 6-8). This may
occur due to a slow migration of
water along the wind deflector
hinge arms and potential water
entry into the stowage area for
the wind deflector. This stowage
area does not provide water
drainage away from the vehicle.

Figure 6. Front sunroof opening with the drainage exposed.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin

Figure 7. Areas of sunroof opening water elimination capabilities.

Figure 8. Sunroof water channeling diagram.

Production Solution
Solutions have been implemented in production.

© 2023 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Service
The instructions that follow are service solutions that, when performed accurately and completely, are effective
in stopping water intrusion and help to avoid unnecessary parts replacements and repeat repairs. All of the
possible root causes described here will need to be fully addressed and any necessary repairs completed prior
to releasing the vehicle.
1.

Sunroof drain hose or outlet valve:
Ensure that any water in the sunroof frame drainage areas flows freely after the cleaning procedure. If any
obstruction is due to a pinched or kinked drain hose the damaged drain hose(s) or valve(s) must be
replaced.

2.

Roof opening seal:
If after inspecting the roof opening seal any detachment, malformation or damage is discovered, replace the
sunroof opening seal.

3.

Glass sunroof panels:
If after all dimensional measurements are made on the sunroof glass panels an issue is found make the
necessary adjustments to the sunroof glass panels.

4.

Water entry for what appears to be through the sunroof frame:
It is not necessary to replace the sunroof frame unless there is damage found (e.g. crack in the drainage
structure, hole in the drainage structure). If damage to the sunroof frame is found, clearly mark the area of
damage. Sunroof frames replaced for damage will be requested for return to AoA for analysis.
Note:

In analysis a complete leak test of the sunroof frame will be conducted. If the results of this test reveal no water
leak in the sunroof frame including the area marked as damaged the sunroof frame will be returned and the
claim for the frame replacement debited. If no damage to the sunroof frame structure is found, then proceed as
follows.
5.

Open the front sunroof panel
completely and locate the
mounting points for the sunroof
wind deflector (Figure 9).

Figure 9. Locating points for the sunroof wind deflector.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
6.

There has been a design change
to the wind deflector to enhance
the water flow and drainage in the
event the wind deflector gets wet.
Inspect the area of the wind
deflector shown (Figure 10). The
redesigned wind deflector has
small tabs cast into the deflector
structure on both sides. If the
wind deflector does not have
these tabs replace the wind
deflector. Make certain that the
replacement wind deflector
contains these tabs before
installation. With the redesigned
wind deflector installed, proceed
as follows.
Figure 10. Tabs cast into the redesigned wind deflector.

7.

Using a primer applicator D 009
500 25 (or equivalent) and D 009
401 04 all-purpose cleaner (or
equivalent) thoroughly clean the
area shown (Figure 11). It should
be free of any lubricant or
contaminants and completely dry. Figure 11. Area of sunroof frame to be cleaned.

8.

Cut two 25mm strips of AKL 450
005 05 Butyl adhesive/sealing
cord. Firmly press each strip into
the groove shown (Figure 12).
Both channels shown in the cut
away must be completely filled
with the butyl cord.

Figure 12. Preparation and application of butyl cord.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
9.

Next, a modification will be made
to the sunroof glass panel (Figure
13) by bonding two small pads to
the front corners just inside the
rubber ‘skirt’.
The purpose of this modification is
to create a gap between the ‘skirt’
and the sunroof mechanism
beside it, and as a result, prevent
water from making contact with
the sunroof mechanism and
possibly breaching the water
channels.
Figure 13. Area of sunroof glass panel to be modified.

10. Clean the inside surface of the
glass panel ‘skirt’ using D 009 401
04 all-purpose cleaner (or
equivalent) and a clean dry cloth
as shown (Figure 14).
Figure 14. Area of glass panel ‘skirt’ to be cleaned and dried.
11. Apply D 355 205 A2 Bonding
Agent using a primer applicator D
009 500 25 (or equivalent). Allow
bonding agent to thoroughly dry
(Figure 15).
Figure 15. Area of glass panel ‘skirt’ where bonding agent is to be
applied.
12. Using 251 201 525 packing cut 2
x 10mm x 10mm pads (Figure
16).

Figure 16. Preparing 2 – 10mm x 10mm pads of 251 201 525 packing.
13. Bond each pad to the front areas
of the sunroof glass panel ‘skirt’
as shown in figure 15. A cut away
drawing is included to illustrate
the precise positioning of each
pad from the inside (Figure 17).

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Figure 17. Positioning and application of the 10mm x 10mm pads.
14. Using a 3356 roller tool (or
equivalent), apply firm pressure
(~50 Nm) to the newly adhered
pads to enhance the strength of
adhesion (Figure 18).

Figure 18. Applying pressure to bonded area with 3356 roller (or
equivalent).

Warranty
Claim Type:

• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Service Number:

6039

Damage Code:

0050

Labor Operations:

Sunroof water drains:
Sunroof water drains
check

6048 0250 (Q8, Audi e- See SRT with
tron quattro, and Audi associated operations
e-tron sportback)

Sunroof water drains
check