Sunroof Class Action and Limited Warranty Extension Dealer FAQ
Class Settlement
•

How should my dealership respond to questions regarding the terms of the settlement?
If you are contacted by a Settlement Class Member (customer) with questions/concerns regarding the
details of this settlement or any applicable procedures or deadlines, please refer them to the Settlement
Claim Administrator at (866) 848-0947 and/or to visit the settlement website at
www.SunroofSettlement.com, which will contain copies of the Class Notice and other necessary
information.

•

What is the process for owner reimbursement?
If you receive a contact from a Settlement Class Member (customer) regarding reimbursement of out-ofpocket expenses for past repairs, please refer them to the Settlement Claim Administrator at (866) 8480947 and/or to visit the settlement website at www.SunroofSettlement.com, which will contain copies of the
Class Notice and other necessary information.

•

What if the customer asks whether their vehicle is affected?
If you receive a contact from a Settlement Class Member (customer) asking if their vehicle is included in
the Settlement, please refer them to the Settlement Claim Administrator at (866) 848-0947 and/or to visit
the settlement website at www.SunroofSettlement.com, which will contain copies of the Class Notice and
other necessary information.
You can also determine if a vehicle is eligible for the Sunroof Limited Warranty Extension by checking the
VIN in Elsa > Vehicle Data. If the Warranty Extension is applicable to the vehicle, the "Enhanced
Coverage" section of the "Vehicle Data" screen in Elsa will be populated with the warranty extension
parameters and show the U63 Warranty Key under the “Warranty” section of the “Vehicle Data” screen.

•

What if the customer asks what they would need to provide in order to obtain a reimbursement for a
prior repair, and/or what the deadline and procedures are to file a claim for reimbursement?
If you receive a contact from a Settlement Class Member (customer) regarding reimbursement of out-ofpocket expenses for prior repairs, or the deadline or procedures for filing a reimbursement claim, please
refer them to the Settlement Claim Administrator at (866) 848-0947, and/or to visit the settlement website
at www.SunroofSettlement.com, which will contain copies of the Class Notice and other necessary
information.

•

What if the customer says they are not satisfied with the amount of the reimbursement for past
repair?
All questions regarding reimbursement for past repairs should be directed to the Settlement Claim
Administrator at (866) 848-0947 and/or to visit the settlement website at www.SunroofSettlement.com,
which will contain copies of the Class Notice and other necessary information.

Volkswagen of America, Inc.

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2023

Sunroof Limited Warranty Extension
•

What is the effective date of the Warranty Extension?
The Warranty Extension effective date is August 22, 2023. Any repair order opened prior to August 22,
2023 would need to be reviewed by the Settlement Claim Administrator for possible reimbursement and is
not able to be claimed as warranty under the extension. Claiming instructions for this warranty extension
can be found within Warranty Policy Bulletin VWP-23-06 (will be incorporated into the Volkswagen
Warranty Policies and Procedures Manual).

•

What is covered under the Warranty Extension?
The Extended Warranty will diagnose and address a condition of leakage and water ingress into the vehicles
interior from the Sunroof while in the fully closed position at a prorated percentage. Consequential damage
as a direct result of the water ingress should be addressed and corrected as necessary.
This Extended Warranty is subject to the same terms and conditions of the original New Vehicle Limited
Warranty and Warranty Information Booklet applicable to that vehicle.
The Extended Warranty covers a percentage of the Settlement Class Member’s cost of repair (parts
and labor), by an authorized VW dealer.
Vehicles within New Vehicle Limited Warranty will be covered at 100%. Once the vehicle exceeds New
Vehicle Limited Warranty, the entire repair (defect item and consequential liquid ingress damage) will
be covered only at a prorated amount. The percentage of coverage for repair/replacement, under this
Warranty Extension, is based upon the age and mileage of the vehicle as set forth as follows:
For Model Year 2015-2017 Covered Vehicles (NVLW 3 Years / 36,000 Miles)
Time from InService Date
3 years or less
3-4 years
4-5 years
5-6 years
6-7 years

Up to 36,000 miles
100% (under
original warranty)
85%
70%
65%
60%

36,001 to 50,000 Miles

50,001-72,000 Miles

72,001-80,000 Miles

80%

70%

60%

75%
65%
60%
50%

70%
60%
55%
40%

55%
50%
45%
35%

For Model Year 2018-2019 Covered Vehicles (NVLW 6 Years / 72,000 Miles)
Time from InService Date
3 years or less
3-4 years
4-5 years
5-6 years
6-7 years

Up to 36,000 miles

36,001 to 50,000 Miles

50,001-72,000 Miles

72,001-80,000 Miles

100% (under
original warranty)
100% (under
original warranty)
100% (under
original warranty)
100% (under
original warranty)
100% (under
original warranty)

100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)

100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)

100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)

90%

80%

65%

Volkswagen of America, Inc.

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2023

For Model Year 2020-2021 Covered Vehicles (NVLW 4 Years / 50,000 Miles)
Time from InService Date
3 years or less
3-4 years
4-5 years
5-6 years
6-7 years

Up to 36,000 miles

36,001 to 50,000 Miles

100% (under
original warranty)
100% (under
original warranty)
85%
75%
60%

100% (under original
warranty)
100% (under original
warranty)
80%
70%
50%

50,001-72,000 Miles

72,001-80,000 Miles

80%

60%

75%

60%

70%
65%
40%

60%
60%
35%

•

What is excluded from this Warranty Extension?
The Warranty Extension does not does not cover a repair or replacement of the Sunroof to address
leakage and liquid ingress resulting from abuse, misuse, alteration or modification, a collision or crash,
vandalism and/or other impact, failure to properly or fully close the Sunroof, broken, cracked or damaged
Sunroof glass or other components, improper maintenance, and/or an outside source or factor including a
prior repair performed by a non-dealer.

•

Do dealers have the ability to alter the sliding scale percentage of coverage for repair/replacement
under the Warranty Extension?
No. The sliding scale percentages of coverage are part of the negotiated class action settlement.

•

If Service Action 60E2 or 60E5 shows as open, is the Service Action required to be performed prior
to performing repairs under this Warranty Extension?
Yes, the 60E2 / 60E5 Service Action must be performed the Service Action shows as open.

•

What if Service Action 60E2 / 60E5 was not performed prior to expiration?
If Service Action 60E2 / 60E5 was not performed prior expiration, and the vehicle is one that was eligible
for the Service Action when it was open, the vehicle is not eligible for Warranty Extension Coverage

•

Can I use the Company’s Goodwill Program to assist customers outside of the parameters of the
class action?
The Settlement does not affect the Company’s ability to utilize the Goodwill Program to offer assistance in
a unique situation in which it may be justified under the Company’s Customer Loyalty Assistance
Program. Any goodwill offered would count toward the dealer’s total spend when calculating selfauthorization tiers.

•

Are vehicles with a Totaled Status and/or with a Salvage Title (UST) excluded from Coverage?
Yes.

•

Are dealer owned vehicles eligible for the Warranty Extension?
Per the Settlement Agreement, “anyone who purchased a Settlement Class Vehicle for purpose of
commercial resale” is excluded from the Settlement Class. This would apply to authorized VW dealers or
any other commercial reseller.
However, if the dealer kept a Class Vehicle for purposes such as use as a loaner vehicle, it would be
covered by the Warranty Extension.

Volkswagen of America, Inc.

3

2023

•

Are independent shop owned vehicles eligible for the Warranty Extension?
The Settlement excludes “anyone acting as a used car dealer” from the Settlement. However, if the
independent shop purchased or leased the vehicle for its own use, then that vehicle would be covered
under the Settlement and entitled to the Warranty Extension.

•

Is the Warranty Extension transferrable?
The warranty, as extended, is fully transferable to subsequent owners, excluding those for purpose of
commercial resale, and to the extent that the extended time and mileage period has not already expired.

•

Are towing costs covered under this Warranty Extension?
No. Towing costs are not covered under this Warranty Extension.

•

Will there be a Loaner car provision / reimbursement as part of the extension?
No, there is no loaner car provision/reimbursement specific to this Warranty Extension. Alternate
transportation can be considered under the existing Alternate Transportation Program.

•

Where do I find the Proration Calculator?
WISE > Resource Center > Job Aids & SAGA Communications (VWS) > Conversion Calculators.

•

What if the repairs are within the prorated amount but the customer has an active CPO contract?
The dealer should use any applicable warranties before charging the customer for the repairs. If the repair
will be claimed as a 2WA claim type at a prorated amount, the dealer should check if there’s an active CPO
Contract. If a CPO Contract is still valid and the failure is a covered component, then repairs should be
submitted under CPO coverage (G10 Claim Type rather than 2WA Claim Type). The customer would be
responsible for the $50 CPO deductible.
CPO should not be used if the customer contribution of the repair is less than $50.

Volkswagen of America, Inc.

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2023

Warranty Extension Claim Administration
SAGA Claim Entry Example: A 2017 Vehicle was 4 years from the original in-service date with 35,101 miles.
The Sunroof failed causing consequential damage to the interior.
Claim line 01: 2WA Claim Type – Sunroof and consequential damage; since the vehicle is no longer covered
under New Vehicle Limited Warranty, the entire repair is covered at a prorated amount. Parts and labor are
calculated at 15% Customer contribution and 85% VW contribution (Refer to the sliding scale percentages for
proration coverage located in VWP-23-06 in WISE which will be incorporated into the Volkswagen Warranty
Policies and Procedures Manual).
Labour

V

Maintain the DMS sorting of operations

LO number

60 28 19 50
60 28 55 60
70 84 19 00
70 84 55 50

AZ

Frame remove+reinstall
Frame replace
Headliner remove+reinstall
Headliner replace

Volkswagen of America, Inc.

Text/description

Explanation

5

Main operation

Technician

123
123
123
123

2023

Claims TU

260
70
310
20