NHTSA ID Number: 10241193
Manufacturer Communication Number: SC273B_QA
TSB/Document Date: 2023-08-24
Summary
VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign (SC273B).
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TSB/Document ID: SC273B_QA
Replacement Service Bulletin Number:
MFR Communication Date: 2023-08-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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SC273B – VCU SOFTWARE UPGRADE
2023 MY KIA
NIRO EV VEHICLES
VOLUNTARY SERVICE CAMPAIGN
Q&A
August 21, 2023
Q1.
What type of campaign is Kia conducting?
A1.
Kia America, Inc. is conducting a Voluntary Service Campaign to upgrade the Vehicle Control Unit (“VCU”) software
logic in certain 2023 MY Niro EV vehicles manufactured from July 11, 2022 through June 30, 2023.
Q2.
What vehicles are affected by the service campaign?
A2.
Certain 2023 MY Niro EV vehicles manufactured from July 11, 2022 through June 30, 2023.
Q3.
How many customer vehicles are affected by this service campaign?
A3.
Approximately 11,317 vehicles.
Q4.
What is the concern with the Vehicle Control Unit?
A4.
The Vehicle Control Unit (“VCU”) software logic in the subject vehicle monitors and controls the electric motor,
battery pack, and braking system. This includes the illumination of the brake lights when decelerating while in iPedal mode, without depressing the brake pedal. The current VCU software logic does not illuminate the brake lights
when the vehicle is decelerating without depressing the brake pedal.
Kia is conducting this Voluntary Service Campaign to improve the VCU software logic so that the vehicle’s brake
lights illuminate during i-Pedal mode when the vehicle reaches a certain deceleration threshold, even if the driver
does not release the accelerator pedal fully or depress the brake pedal. Also, this software upgrade will improve the
electronic shift logic so that the vehicle will shift into PARK (P) automatically when the auxiliary battery's (12v) voltage
is critically low and the vehicle is stopped.
Q5.
Can you describe the service campaign fix?
A5.
Dealers will upgrade the VCU with improved software that enhances both the i-Pedal and Low Voltage logic. This
campaign will be performed at no cost to the customer.
Q6.
How will owners of the affected vehicles be notified?
A6.
Kia will send a letter notifying owners of the affected vehicles by first class mail beginning on September 6, 2023.
Q7.
What should vehicle owners do when they receive the notification?
A7.
Upon receipt of the letter, owners are to contact their authorized Kia dealer to arrange to have the campaign
performed on their vehicle.
Q8.
Will this cost vehicle owners any money?
A8.
No. Kia will perform the software upgrade free of charge at no cost to the customer.
Q9.
Are there any restrictions on an owner’s eligibility?
A9.
No.
Q10.
If a customer has an immediate question, where can they get further information?
A10.
The customer can contact their local authorized Kia dealership or call Kia’s Customer Care Center at 1-800-333-4KIA
(4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s Section).
SC273B
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