August 21, 2023

ATTENTION:

ALL DEALER PRINCIPALS

Kia America, Inc. is conducting a Voluntary Service Campaign to upgrade the Vehicle Control Unit (“VCU”) software logic in
certain 2023 MY Niro EV vehicles manufactured from July 11, 2022 through June 30, 2023.
The Vehicle Control Unit (“VCU”) software logic in the subject vehicle monitors and controls the electric motor, battery pack,
and braking system. This includes the illumination of the brake lights when decelerating while in i-Pedal mode, without
depressing the brake pedal. The current VCU software logic does not illuminate the brake lights when the vehicle is
decelerating while in i-Pedal mode with the accelerator pedal partly depressed.
Kia is conducting this Voluntary Service Campaign to improve the VCU software logic so that the vehicle’s brake lights
illuminate during i-Pedal mode when the vehicle reaches a certain deceleration threshold, even if the driver does not release
the accelerator pedal fully or depress the brake pedal. Also, this software upgrade will improve the electronic shift logic so
that the vehicle will shift into PARK (P) automatically when the auxiliary battery's (12v) voltage is critically low and the vehicle
is stopped.
Dealers will upgrade the VCU with improved software that enhances both the i-Pedal and Low Voltage logic. This campaign
will be performed at no cost to the customer.
Your Service Manager was sent a copy of the owner notification letter and a Q&A Guide both of which describe the issue
and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners
beginning on September 6, 2023.
What Should You Do?
Please make personnel in your dealership familiar with the details of this Voluntary Service Campaign so they may respond to
customer inquiries and requests appropriately.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the GrammLeach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents
provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement
regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use
such owner information for the sole purpose of conducting and performing this voluntary service campaign, and for no
other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures

SC273B