Fad VOLUMES, ISSUES
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2023 Jeep Grand Cherokee “L” Badge Is NOT Missing
As of January 9, 2023, the “L” badge previously as designed. Warranty claims submitted for
applied to the Liftgate has been intentionally “missing liftgate L badges” on vehicles built
removed to reduce complexity (see photos after January 9, 2023, will be subject to
below). This is not a shortage or error; it is built chargeback.
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Roadside Reimbursements
If you're not already aware, our roadside reimbursement requests electronically, as well
partner has launched a new reimbursement as having a search feature for a previously
website at: submitted requests. We'd encourage you to
https://stellantis.roadsidereimbursement.com. begin using this site rather than mailing them,
This website will allow you to submit your which was previously the only option.
Prepared by FCA US LLC Mn

jn VOLUME 9, ISSUE 5
A/C LOP Diagnostic Update
An evacuation and recharge of the refrigerant e Knowing this allows for better
with no leak found should not be used as a communication and understanding.
stand-alone diagnostic tool. LOP 24-07-72-07 - e Our engineering and manufacturing
Evacuation and Recharge - No Leak Found has teams can utilize these test results to
been terminated and can no longer be used. address the designs that do not meet
Anytime _an__evacuation _and__recharge__is expectations better if they can see the
performed, it must be associated with a repair. issue more clearly.
A new LOP 85-47-24-01 - Air Conditioning & e Repairs attempted on an operating-as-
Heater, Trouble Not Found - A/C Performance designed system can and do lead to lost
Test, has been added to the Diagnostic LOPs. time on root cause activities from our
This is to allow for the proper diagnostic steps quality and engineering teams.
required to determine if a system is low on
refrigerant or operating as designed. All Chrysler, Jeep, Dodge brand vehicles leave
the factory with dye added to the receiver
When an Air Conditioning functional issue is dryer. Because a new vehicle may not have
being diagnosed, the first step is to perform the had enough time to circulate the factory dye, it
A/C performance test outlined in Service is best to add liquid dye when low refrigerant is
Library 24 - Heating and Air Conditioning / found with low time in service. The vehicle's
Diagnosis and Testing A/C PERFORMANCE. A/C system will need to be operated to circulate
the dye (10 minutes of compressor on time is
e Recording pressures and temperatures sufficient); followed by time to find and repair
during this test is crucial; and should be the leak prior to returning the vehicle to the
noted as part of the 3 Cs. customer.
e The A/C PERFORMANCE test will help
the technician determine if the vehicle is If the A/C performance test finds the system is
operating to specifications or not and operating within the Service Library defined
avoid unnecessary repairs. parameters, please review customer
e We understand that some vehicles, expectations and compare this to other like
when operating as deigned, may still equipped vehicles.
result in a customer dissatisfaction.
Removal of the Powertrain Service Center (PTSC) Phone Number
from DealerCONNECT
The PTSC phone number was removed from Information Center (WIC) Ask A Question
DealerCONNECT on May 23”. PTSC is no located on DealerCONNECT>Service>Warranty
longer receiving phone calls. Any PTSC Administration>Warranty Information Center
questions should be sent to the Warranty (WIC). See WIC article KBO039946 for
details.
Prepared by FCA US LLC MQ

nN WARRANTY OPERATIONS NEWSLETTER
ene VOLUMES, ISSUES
Safety Recall Y78 - Fuel Tank Replacement REMOVED
A revision was made to the repair procedure Procedure. The Warranty Contact Center is
for Safety Recall Y78 in December 2022. The receiving claims for Recall Y78 which includes a
replacement of the Fuel Tank is no longer Fuel Tank listed in the parts section. Any claims
required for Safety Recall Y78. The current submitted for review with a Fuel Tank listed in
repair procedure is to CLEAN the Fuel Tank the part section will be returned for the dealer
instead of replacing it, as the contaminants can to remove the tank, as it is no longer included in
be removed by following the Tank Cleaning the Recall.
Termination of Warranty Extension X89 (Warranty Bulletin D-21-07)
On June 7, 2023 Warranty Extension X89 was Warranty Extension XJ1._ If a customer comes
terminated and those vehicles were added to in with a letter for X89, verify if the vehicle is
Warranty Extension XJ1 (Warranty Bulletin D- involved in XJ1 by running a VIP in
23-10). The appropriate customers will receive DealerCONNECT or wiADVISOR.
a letter advising that their vehicle is involved in
MY 2019 - 2024 Ram 1500 Pickup (DT) - Exhaust Manifold
Replacement

We have seen an increased number of vehicles manifold may be severe on one side and very
being serviced for TSB 09-011-22, then minor on the other side. Failure to inspect both
returning for additional repairs under the TSB sides properly will lead to a return repair and
after an initial repair is performed. All defects decreased customer satisfaction.
should be addressed/ serviced at the initial
visit. The Repair Procedure involves inspecting Please see (Figure 1) for an example of a minor
both manifolds and replacing those which are Right Side Manifold Leak. If this condition is
cracked. Most commonly, we have seen found, this also should be replaced as outlined
vehicles which have a very noticeable crack in the TSB. Failure to do so will cause the
serviced; then after replacement of that one manifold to crack more severely later, causing
side, the vehicle returns with continued additional concerns and additional repairs. As
noise/leaks and an additional hairline crack is always, your Tech notes should be very clear
found. Please ensure you are thoroughly on your findings to support the repair
inspecting BOTH manifolds for cracks, leaks, performed and defects present.
broken bolts, and abnormal noise. The cracked
Prepared by FCA US LLC a)

MOPAR. ,
. i. 3
Figure 1

We have also noticed an increased number of There is a LOP available for all three options. If
claims submitted incorrectly. This TSB has you replace both, you MUST use the Both sides
three repair options: LOP. We have seen claims using the Left and

+ Replacement of Left Manifold Right side LOPs separately. This structure is

+ Replacement of Right Manifold not correct and contains overlapping labor that

+ Replacement of Both Manifolds will result in payment delays, or it may result in

the claims being charged back for correction.
Please see (Figure 2) below.
Kits
Only)
Figure 2
MY 2021 - 2023 - Jeep Grand Cherokee (WL) - Dual Battery

System Grounding Related to Blown 150A Rear PDC Fuse Array
Since the launch of the WL, there have been a grounds (one from each battery) that are tied
high number of blown 150A fuse arrays in together under the driver’s seat and to a single
warranty, which has been proven to be from a ground point near the left side of the center
lack of knowledge of how the dual batteries are console. See Figure 1 below:
interconnected and grounded. There are 2
Prepared by FCA US LLC MN

Ad VOLUME 9, ISSUES
To underhood PDC Post #6 A117 - 6omm2 (al) PVC
To undertood POC Post it onc :
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§ Center Corso c
cattery
Figure 1
From Figure 1, note that if the ground from only are 300 amps or more which is typically from a
Point #1 is removed, then the Main Battery will direct short to ground. Note that the maximum
still be feeding the system with 12V. The same amperage seen on the complete WL system is
is true if only the ground from Point #2 is only about 190 amps even with low state-of-
removed; the Aux battery will then continue to charge batteries.
supply power. Therefore, it is very important
to properly disconnect the battery grounds Below is a picture of an actual WL from the 2nd
PRIOR to performing any Electrical repairs; row seats showing where the batteries and
because any contact of the battery feed to Rear PDC are located in the vehicle. The
ground in the vehicle will most likely blow the service procedure requires that both grounds
150A fuse in the rear PDC. be disconnected at the Main battery and
protect them from touching any vehicle metal in
The 150A fuse is designed to only blow around order to fully disconnect any battery power
200% of its rating to protect the wiring; from the entire vehicle prior to performing
therefore, this fuse will not blow unless there Electrical service. (See inside RED circle)
Prepared by FCA US LLC a)

OEY VOLUME 9, ISSUES
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If the 150A fuse is blown during service and the a restart of the vehicle the Aux battery may be
batteries are fully charged, no issue will appear drained enough to set a P2AF5 DTC alerting the
immediately. However, if the vehicle is started technician that the Aux battery is low and most
and ran for about 5 minutes with several loads likely the 150A fuse is blown.
turned on and then the vehicle is shut off, upon
2018 - 2024 Jeep Wrangler UJL)/Jeep Gladiator (JT) Check Engine
Light with P0456 / P0455 - Evaporative Emissions System Leak
We understand that there is a vast assortment reminder, servicing of any damage to vehicle
of aftermarket accessories and modifications system components caused by non-MOPAR
available to our customers. Unfortunately, we modifications is not a warrantable repair but
have seen some of them that the installation of could be considered as Consumer Goodwill by
these non-MOPAR accessories have caused including the LOP 85-85-CG-09 as a related
damage to vehicle systems leading to check LOP in the condition.
engine lights and emissions leaks. Below are a
few examples that we have seen recently. As a
Prepared by FCA US LLC a)

MN VOLUME 9, ISSUE 5
MOPAR.
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ase re Mounting bolt for aftermarket “Rock-Lights” (wheel well lights) rubbed a
P hole into the EVAP canister
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VA . Hole drilled through floor to run wires for aftermarket device (drill bit went too
fA @ s far and dilled a hole in evap. line)
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a TL Popular JL aftermarket modification where the rear parking brake
risa cables are rerouted under the frame cross member to attain
. “ | bal greater rear suspension articulation. This can cause excessive
*s “a SY side-loading of the evaporative lines and cracks/damages to the
’ \ ¥ purge line expansion tank mounted on the cross-member. The
9 ' a location of all components is engineered to work together with all
other items. Modifications are not necessary.
Prepared by FCA US LLC a)

Cae VOLUME 9, ISSUES
2023 DT - Removal of Mylar Films from Truck Rear Flares
In the interest of the customer and to was initiated on November 22, 2022. This
aesthetically improve the appearance quality of feature will now be offered through MOPAR if
the RAM Truck flares, Stellantis decided to customers wish to have it applied to their
remove the mylar covering on the rear flares of vehicle.
all RAM trucks from production. This change
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Image 1 - Individual Mylar Pieces Shown
Reasons for deletion
A warranty study of the rear flares of the RAM the mylar. This condition was prevalent on all
trucks showed that there was excessive painted flares and was most evident on the
peeling of the mylar at the ends which was also brighter paints such as white and red.
leading to dirt and debris build up underneath
Heat Tabs on Engines and Intake Manifold Replacement Guidelines
Heat Tabs
All remanufactured engines are equipped with exceeded 255°F. This will cause the heads to
Heat tabs. Heat tabs can be found on the back warp and leak coolant. Examples of heat tabs
of heads and in a core cup plug. If heat tabs are below. The root cause of the overheat
are white, then the engine has not been over condition must be addressed. Engines only
heated. If the heat tabs are pink, the engine overheat from a lack of coolant which causes
coolant temp has reached 255°F. If the heat the heads to warp.
tabs are red, the engine coolant temp has
Prepared by FCA US LLC Mn

MOPAR. ,
The cause of the overheat condition must be component to fail, will cause the covered
identified. If the component is not covered by a component to no longer be covered. Engines
warranty, then the overheated engine cannot returned with indications of an overheat may
be claimed as a warrantable repair; as a non- be charged back in full.
covered component that causes a covered
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Normal White Sensor Overheated Pink Sensor Overheated Red Sensor
255°F Coolant Temp +255°F Coolant Temp
Intake Manifold Replacement
If an engine suffered a catastrophic failure and Engines returned with debris in the combustion
is equipped with a plastic intake manifold, the chambers from a previous engine replacement
intake manifold must be replaced during engine may be charged back in full for failing to install a
replacement. Remanufactured engines come new intake manifold during the first
with protective intake port warning tape (see replacement.
below) that advises of this requirement.
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Prepared by FCA US LLC MN

nN WARRANTY OPERATIONS NEWSLETTER
VOLUME 9, ISSUE 5
MOPAR.
5.7L 6.4L Multi-Displacement System (MDS) Lifters
The MDS deactivating lifters (1) can be lifters needlessly because the pin has moved
distinguished from the non-MDS lifters (2) by and is partially blocking the hole. This is a
the disconnecting pin (3) on the side of the MDS normal condition and does not constitute a
lifter. We have seen technicians replace the reason for MDS lifter replacement.
1 : :
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Charger (LD)/ Challenger (LA) Open End Lug Nuts
There are wheel packages on the LD/LA vehicles
that come with open end lug nuts. Please review
sales code and options, before replacing these as y {
a warranty shortage and error. prepared by FoAUS LLC al
The following vehicles and sales code © al(C) g
combinations are correctly equipped with open 1 4 P - 3
ded lug nuts: ‘ ‘(on ,
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arger Superbee - >
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Challenger 1320 - WPJ/TTH b ss al |
Challenger D170 - WCT/TCR Shortage and error claims for this
are subject to chargeback.
Prepared by FCA US LLC MN

ene VOLUMES, ISSUES
2023 Warranty Bulletin Highlights
Buling Dowel
(XB1) 2.4L Engine - Select 2014 - 2019 Jeep Cherokee
D-23-01 (KL), 2017 - 2018 Jeep Compass (MP), 2015 - 2018 Jeep
Renegade (FWD/AWD) (BU), 2013 - 2016 Dodge Dart
(PF), 2015 - 2017 Chrysler 200 (UF), 2016 ~ 2018 Fiat 25/2028 88806
500X (FWD/AWD) (FB), 2015 - 2018 Ram Promaster City
(VM)
D-23-02 Part Order Restriction Program - Air Suspension
Control Module (ASCM) - 2022 - 2023 Grand
Wagoneer/Wagoneer (WS) and 2023 Jeep Grand 25/2023 88795
Cherokee (WL)
D-23-03 Automatic Labor Rate Increase (ALRI) 2023 2/1/2023 88931
D-23-04 2018 - 2023 (Current) Jeep Wrangler (JL) and 2020 -
2023 (Current) Jeep Gladiator UT) - Corrosion Warranty 2/15/2023 89211
Claim Simplification (Rev. A)
D-23-05 Fast Feedback Program - 8F30 8-speed Transmission,
Torque Converter, Valvebody, Oil Pump, TCM and 2/8/2023 89083
Wiring - 2023 Jeep Compass (MP)
D-23-06 (XD1) Crankshaft Position Sensor - Certain 2017 - 2022 3/1/2023 89460
Chrysler Pacifica (RU) i
D-23-07 (XE1) eFlite Si-eVT Transmission - Certain 2017 - 2023
; oe Chrysler Pacifica (RU) 4/5/2028 90217
D-23-08 62TE Transmissions - New Requirements for the
Powertrain Service Center (PTSC) Pre-Authorization 5/11/2023 90976
Program - For BASE DEALERS ONLY (Rev. A)
D-23-09 (XF1) Steering Damper - Select 2018 - 2020 Jeep
Wrangler UL) and 2020 Jeep Gladiator (JT) 6/28/2028 91872
D-23-10 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017
| oe Jeep Cherokee (KL) 8/7/2028 91486
D-23-11 (XG1) Center High Mounted Stop Lamp (CHMSL) - Select
an 2019 - 2021 RAM 1500 Pickup (DT) 6/21/2828 91742
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