nN TO: Dealer Principal, Service Manager, ie: tee 9003
Service Advisor, and Warranty Claims 6 UNA
MOPAR. .
Administrator
SUBJECT: (XG1) Center High Mounted Stop
Lamp (CHMSL) - Select 2019 - 2021 RAM FOR: All U.S. Dealers
1800 Pickup (DT) All U.S. Business Centers
PURPOSE:
To announce a warranty extension on the Center High Mounted Stop Lamp (CHMSL) on the
following vehicles:
@ 2019-2021 RAM 1500 Pickup (DT)
Affected Vehicles:
This warranty extension bulletin applies only to the following vehicles:
¢ DT vehicles built on or after October 01, 2017 (MDH 1001XX) and prior to December 31,
2020 (MDH 1231XX) equipped with a Cargo and CHMSL Lamp (Sales Code LPE).
NOTE: This warranty extension coverage period is 10 Years / 150,000 miles from the
vehicle's In-Service Date.
TIMING:
Effective Immediately
ACTION:
Always check DealerCONNECT or WiADVISOR VIP to verify if a vehicle is involved in a warranty
extension. A vehicle involved in this warranty extension will display an (XG1) CHMSL Lamp
message in VIP. If no (XG1) coverage message displays in VIP, the vehicle is not in the scope of
this warranty extension and no further action is required on your behalf.
Alltechnicians are required to familiarize themselves with Technical Service Bulletin 23-074-23
before replacing the Center High Mounted Stop Lamp (CHMSL) on select vehicles.
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| The Global Claim System (GCS) will honor the warranty extension coverage on the labor
operation number(s) in the Service Bulletin.
Refer to Technical Service Bulletin 23-074-23 for Part and LOP information.
MOPAR.

A copy of the generic owner letter is attached to this bulletin.
ADDITIONAL INFORMATION:
If a customer has already experienced this specific condition and paid to have it repaired,
please direct them to www.fcarecallreimbursement.com to submit their reimbursement request
online. Customers can also mail their original receipts and / or other adequate proof of payment
to the following address for reimbursement consideration:

FCA US LLC Customer Care

P.O. Box 21-8004

Auburn Hills, MI 48321-8004

Attention: Reimbursement
Customers with questions or concerns about this issue are advised to contact their dealership.
In the event further assistance is necessary, customers should be advised to contact Customer
Care at the following.

¢ RAM Information Center: 1.866.726.4636 or 1.866.RAM.INFO
Please ensure that all affected dealership personnel are aware of this bulletin.
WARRANTY OPERATIONS

FCA US LLC reserves the right to change any or all of the rules set forth in the Dealer Policy Manual and the Warranty Administration Manual by means of Warranty Bulletins and also by making
‘the amended manual available to you on DealerCONNECT.
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Owner Name
1234 Anywhere St
Anytown, St XXXXX
VIN: XXXXXXXXXXXXXXXXX
Dear (Name):
This letter is to inform you that the warranty period on your vehicle’s Center High Mounted Stop
Lamp (CHMSL) has been extended to 10 years/ 150,000 miles. This warranty extension on the Center
High Mounted Stop Lamp (CHMSL) applies to select 2019 - 2021 RAM 1500 Pickup vehicles. Our
records show that you either own or lease one of the vehicles affected by this warranty extension.
We are extending the Center High Mounted Stop Lamp (CHMSL) warranty period because some of
the affected vehicles within the above referenced population may experience water on the headliner,
water at the back of the cab or a leak from the third brake/cargo light/CHMSL. If you are
experiencing any of these conditions now, or if you experience them in the future, simply contact
your dealer to have the appropriate repair performed. Conversely, if you do not experience this
condition, then your Center High Mounted Stop Lamp (CHMSL) is operating correctly, and no
repair is necessary.
If you have already experienced this condition and previously paid for a repair, you may be eligible to
receive a reimbursement. Visit www.fcarecallreimbursement.com to submit an online
reimbursement request. You may also complete the enclosed Customer Reimbursement Claim Form
and send your original receipts, invoices and/or repair order to the following address for
reimbursement. Your claim will be acted upon within 60 days of receipt:
FCA US LLC Customer Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Attn: Reimbursement
If you have questions or need any assistance, please contact your dealer or the FCA US LLC Customer
Care. FCA US LLC Customer Care is available 24 hours a day / 7 days a week. They can be reached
at: 1-866-726-4636 or 1-866-RAM-INFO.
Please keep this letter in your glove box along with your vehicle’s other warranty information for future
reference if necessary. This warranty extension applies only to the Center High Mounted Stop Lamp
(CHMSL) condition described above; the other terms and the “What’s Not Covered” items of your
warranty remain the same as stated in your Warranty Information book.
FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction.
FCA US LLC
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