Functions, Software & Hardware Issues
The following prerequisites and FAQs apply to all VAS diagnostic devices unless noted
otherwise.
Please confirm the following:
 The device is plugged in to the power adapter or base station (where applicable) and
switched on.
 The device battery is fully charged and maintained.
 The device fully boots to the Windows desktop.
 The latest version of ODIS Service is installed on the device. (please refer to
“Current Software Versions” located in Service Net).
Q. We received a new ODIS Service DVD but we haven’t installed the previous version on
one of our testers. Is it necessary to load the previous version first?
A. Yes, ODIS V1.1.2 is the latest “Installation Version” and it’s a prerequisite for any
“Update Versions” that may follow, i.e. V1.1.3 and higher until such time that a new
“Installation Version” (complete uninstall & reinstall) is required. Always refer to the “Current
ODIS Service Version” document located in ServiceNet for the most up to date version
information.
Q. How do I configure the Email Outbox server?
A. As each dealership has unique network and email types, we are unable to assist with
configuration advice that is specific to your dealership. For information on various
configuration options, please refer to Service Information document: “ODIS Service Email
Outbox Configurations”.

Q. When I first click “Start Diagnostics”, a login screen appears. When I put in my GeKo ID
and password, an error message appears. Do I need a different ID and password for ODIS
Service?
A. No. Click “Cancel” to proceed with diagnosis. The Global User ID prompt at start of
diagnosis does not apply to the North American market. Please refer to Service Information
document: “Global User ID Prompt at Start of Diagnosis” .
Q. I’m having trouble submitting a paperless GFF log using ODIS Service. What do I need
to confirm first?
A. A number of different causes could result in not being able send ODIS Service logs. Use
the following checklist:
 Device connected to dealership network (run Internet Explorer to test):
 ODIS Service certificate installed (as per Phase 3 instr.).
 Got to Admin > Connections > Brand Settings section. Ensure that the configuration
is set to “Internet”.
 Go to Admin > Connections > Mirror Server 2 configuration section. Ensure that
the Mirror Server 2 URL is: https://mirrorserver2.vwhub.com/dav/ …and that the
Mirror Server user and password entry fields are empty.
 User enters valid GeKo ID and password in the Global User ID and password
prompt.
To send a test log: Connect to a vehicle and run a vehicle module scan, then > Admin >
Data > Diagnostic log > Send.