Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA

PRODUCT IMPROVEMENT CAMPAIGN
August 10, 2023
Dear Kia Carnival Vehicle Owner:
Kia America, Inc. is conducting an important Product Improvement Campaign to install steel reinforcement plates on the
second-row seat outer rails in certain 2022-2024 MY Kia Carnival LX/LXS/EX/SX vehicles equipped with sliding and
removable second-row seats (excluding SX-Prestige). This improvement will be done free of charge at no cost to you.
Why is Kia Conducting This Product Improvement Campaign?
Your vehicle complies with Federal Motor Vehicle Safety Standards, including all applicable crash tests. The Insurance
Institute for Highway Safety (IIHS) is an organization that conducts supplemental testing to evaluate certain aspects of vehicle
performance and provide consumers with additional information. IIHS developed and implemented a new crash test
protocol, “Side Impact Crashworthiness 2.0,” in October 2022. This new test protocol was released after your vehicle was
designed and developed. After observing the results of the new IIHS crash test, Kia has determined that an improvement
could be made to the second-row seat outer rails in your vehicle to minimize potential seat rail detachment should a certain
rare crash event occur.
What Will Kia Do?
Kia will install the steel reinforcement plates in your vehicle’s second-row seat outer rail assembly to reinforce the mounting
points to the floor. This Product Improvement Campaign will be performed free of charge at no cost to you. The estimated
time required to perform the product improvement in your vehicle is approximately one (1) hour, depending on your dealer’s
schedule. We recommend that you contact your authorized Kia dealer by phone or online to schedule a service appointment
to minimize inconvenience.
What Should You Do?
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Please contact your authorized Kia dealer to have the steel reinforcement plates installed on your vehicle.

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To find your nearest Kia dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers”
on a mobile device). You can also use the QR code below with your mobile device to access this information (see the

bottom of this letter for more information about QR code use):

Have You Changed Your Address Or Sold Your Kia?
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If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the
attached prepaid “Change of Address/Ownership” card and mail it to us.

What If You Have Other Questions?
Should you have any questions regarding this product improvement campaign or if your Kia dealer does not respond to

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your service request in a timely manner, please contact Kia’s Customer Care Center at 1-800-333-4542, or through the
owner’s section of www.kia.com.
Please accept our apologies for any inconvenience this matter may cause you.
Sincerely,
Customer Care Department

QR Code Use:
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A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads
the specific information the code contains, such as URLs, text, photos, videos.
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will
automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.

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