VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:

January 08, 2013

To:

Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator

Subject: Upcoming Service Action 64C9
2012-2013 Model Year Volkswagen Beetle
Front Window Motors

IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION

Upcoming Service Action 64C9
Front Window Motors
We would like to inform you of Service Action 64C9. Please refer to the attached Campaign Data
Sheet for additional information.
U.S. dealers only – please note:
• As of January 9, 2013 Service Action 64C9 replaces UPDATE 64C7.
•

For inventory vehicles repaired prior to January 9, 2013, refer to UPDATE 64C7 claiming
instructions found in ServiceNet. These claims must be entered on or before January 30,
2013 to be eligible for payment.

•

The Parts Team will be sending out additional communication relating to any remaining
UPDATE 64C7 parts you may have in your Parts inventory.

If you have any questions or require additional assistance, please contact Warranty. As always, any
press inquiries should be directed to Volkswagen Public Relations.
Volkswagen Product Compliance
Attachment: Campaign Data Sheet (1)

64C9/W5

CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION

CORRECTIVE ACTION

SERVICE ACTION

64C9
United States and Canada
2012-2013 model year Volkswagen Beetle
Front Window Motors
Some Beetle customers have reported problems with the operation of the front
windows in their vehicle. We have identified the window motors installed in
production as the cause of these problems.
Install improved front window motors.

CUSTOMER NOTIFICATION DATE

On or about January 09, 2013

ELSAWEB VISIBILITY DATE

On or about January 09, 2013

VIM VISIBILITY DATE

On or about January 09, 2013

TOTAL AFFECTED
VEHICLE COUNT

DEALER INVENTORY
CPO INVENTORY

APPROXIMATE REPAIR TIME

USA: Approximately 24,000 CANADA: Approximately 2,300
USA: Approximately 564

CANADA: Approximately 254

USA: 0

CANADA: 0

Up to 100 TU plus three (3) hours of cure time for Loctite®
NOTE: Special temperature requirements for Loctite® curing – see work
procedure for details.

SPECIAL TOOLS NEEDED?
PARTS REQUIRED

SEE WORK PROCEDURE INSTRUCTIONS
6R0 959 801AP Z01 Driver Side Window Motor
6R0 959 802BC Z01 Passenger Side Window Motor
D195800A1
Loctite® Formula 480 (one bottle = 250 vehicle repairs)

COMPLETION FACTOR/REPLACEMENT RATE
(TARGETED ALLOCATION INFORMATION)

100%

PROJECTED DEALER RETURN BLOCK DATE

October 15, 2013

INITIAL PARTS ALLOCATION DATE

January 7, 2013
The Targeted Allocation program will be used in support of this campaign.
U.S. Dealers who have not yet completed the web-based training module
(Course # 449324) on this new program should do so as soon as possible.

TECHNICIAN TRAINING REQUIRED?
EXPIRATION DATE
ADDITIONAL INFORMATION

SEE WORK PROCEDURE INSTRUCTIONS
January 31, 2015
Due to the three hour cure time required for the Loctite® used in this repair,
dealers must ensure they set the correct customer expectations regarding the
time needed for this repair. Please ensure that everyone in your dealership
who handles customer scheduling is aware of this requirement and take
proper steps to ensure customers are informed accordingly.

IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.

Frequently Asked Questions (FAQ)
Service Action 64C9
SUMMARY
 Campaign Code: 64C9
 Affected Vehicles: 2012-2013 MY Volkswagen Beetle
Problem Description: Some Beetle customers have reported problems with the operation of the front windows
in their vehicle. We have identified the window motors installed in production as the cause of these problems.
Corrective Action: Install improved front window motors.
U.S. dealers only – please note:
• As of January 9, 2013 Service Action 64C9 replaces UPDATE 64C7.
•

For inventory vehicles repaired prior to January 9, 2013, refer to UPDATE 64C7 claiming
instructions found in ServiceNet. These claims must be entered on or before January 30, 2013
to be eligible for payment.

•

The Parts Team will be sending out additional communication relating to any remaining
UPDATE 64C7 parts you may have in your Parts inventory.

What window issues is this service action designed to address?
This service action is designed to address/prevent the front window(s) from entering pinch protection with no
obstructions present (ie: window "one-touch" does not work properly - window will not go up, or comes down on
its own.)
What should dealers be aware of when scheduling customer vehicles for this repair?
Due to the three-hour cure time needed for the Loctite® used in this repair, dealers must ensure they set the
correct customer expectations about the timeframe needed to complete this repair. Please ensure that
everyone in your dealership who handles customer scheduling is aware of this time requirement, and take
the proper steps to ensure customers are informed accordingly.
NOTE: Special temperature requirements for Loctite® curing – see work procedure for details.
What is the parts allocation plan for this service action?
•

Parts allocation will take place prior to customer notification.

•

The Targeted Allocation program will be used in support of this campaign. U.S. dealers who have not yet
completed the web-based training module (Course # 449324) on this new program should do so as soon
as possible.

•

Please refer to the dealer letter and Campaign Data Sheet for information regarding the Completion
Factor/Replacement rate for your calculations.

•

If additional parts are required for critical cases, please contact the Parts Specialists at 800-767-6552.

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

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64C9/W5

Is a loaner vehicle being covered under this action?
Yes. Due to the length of time required for the Loctite® used in this repair to fully cure, loaner vehicles can be
charged to this service action. Please see the campaign circular for claiming information.
Is towing being covered under this action?
No. Towing is not covered under this action.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current VIM report to identify any affected vehicles that may be in their inventory. In
the interest of customer satisfaction, affected vehicles should be kept in a secure area where they cannot be
made available for sale, lease, trade or demo use until this service action repair has been performed.
Can a dealer deliver a new vehicle affected by this action to a customer before the repair has been
completed?
No. In the interest of customer satisfaction, please ensure that every new vehicle affected by this action is
repaired prior to delivery.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Volkswagen Public Relations.

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

Page 2 of 2
64C9/W5