VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:

February 18, 2014

To:

Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator

Subject: Revision of UPDATE 55H9 – Fuel Door (NVLW)
2014 MY Jetta & Jetta Hybrid
Vehicles Added for U.S. Market and Canadian Vehicles Now Included

IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION

Revision of UPDATE 55H9
Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:
This is to inform you that UPDATE 55H9 has been revised as follows:
•
•

Vehicles have been added for the United States market
Canadian vehicles are now included

Added vehicles will be visible in Elsa on or about February 19, 2014.
The revised UPDATE bulletin will be available in Elsa and ServiceNet on or about February 19, 2014.
Please refer to the Elsa campaign/action screen for confirmation of whether the UPDATE applies to
each specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing UPDATEs, Volkswagen is not notifying
consumers. (UPDATEs differ from recalls and service actions; consumers are notified in writing of
recalls and service actions.) Each vehicle should be completed when it is in to the dealer for
maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered to
consumers until the UPDATE is completed.
To identify any vehicles in your inventory that are affected by this UPDATE, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the VIM system.
Please ensure that every affected vehicle gets the update before delivery to consumers. Your effort is
integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Product Compliance
Attachment: UPDATE Data Sheet (1)

55H9/6O_Exp 02 2014

UPDATE DATA SHEET – Revision 02/18/2014
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
ELSA & VIM VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION

CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
TOTAL AFFECTED
VEHICLE COUNT

DEALER INVENTORY
CPO INVENTORY

APPROXIMATE REPAIR TIME

55H9
United States & Canada
2014 model year Jetta & Jetta Hybrid
th

Added vehicles will be visible on or about February 19 .
Fuel Door Sticking
Fuel door binding or sticking due to excess material inside of the fuel
door housing.
Remove excess burrs or material from fuel door housing.
NVLW
USA: 34,857
USA: 8,473

10 TU
None

PARTS REQUIRED

None

ADDITIONAL INFORMATION

Canada: 2,911

USA: NONE Canada: NONE

SPECIAL TOOLS NEEDED?

INITIAL PARTS ALLOCATION DATE

Canada: 5,686

N/A
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.

IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.