VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:

March 2014

To:

Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator

Subject: Upcoming Service Action 19J5
Coolant Pump
2012 - 2013 MY Golf R

IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION

Upcoming Service Action 19J5
We would like to inform you of an upcoming Service Action. Please refer to the attached Campaign
Data Sheet for additional information.
If you have any questions or require additional assistance, please contact Warranty. As always, any
press inquiries should be directed to Volkswagen Public Relations.
Volkswagen Product Compliance
Attachment: Campaign Data Sheet (1)

19J5/5V

CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION

CORRECTIVE ACTION

Service Action

19J5
United States and Canada
2012 – 2013 MY Golf R
Coolant Pump

Some customers have reported engine compartment noise and hard start
issues with their vehicles. Volkswagen has determined that the coolant
pump is the source of these concerns.
Replace the coolant pump.

CUSTOMER NOTIFICATION DATE

On or about March 18, 2014

ELSA VISIBILITY DATE

On or about March 18, 2014

VIM VISIBILITY DATE

On or about March 18, 2014

TOTAL AFFECTED
VEHICLE COUNT

DEALER INVENTORY
CPO INVENTORY

APPROXIMATE REPAIR TIME

USA: Approximately 841

CANADA: Approximately 63

USA: 0

CANADA: 0

USA: Approximately 3

CANADA: 0

Up to 400 TU

SPECIAL TOOLS NEEDED?

SEE WORK PROCEDURE INSTRUCTIONS

PARTS REQUIRED

SEE WORK PROCEDURE INSTRUCTIONS

COMPLETION FACTOR/REPLACEMENT RATE
(TARGETED ALLOCATION INFORMATION)

Not applicable – parts will be on upper order limits

PROJECTED DEALER RETURN BLOCK DATE

Not applicable – parts will be on upper order limits

INITIAL PARTS ALLOCATION DATE

Not applicable – parts will be on upper order limits

TECHNICIAN TRAINING REQUIRED?
EXPIRATION DATE
ADDITIONAL INFORMATION

SEE WORK PROCEDURE INSTRUCTIONS
March 31, 2016

This repair affects the engine/engine compartment of the vehicle. If
aftermarket modifications to these areas are present, they must be
addressed at customer responsibility before this service action can be
performed.

IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.

Frequently Asked Questions (FAQ)
Service Action 19J5
SUMMARY
 Campaign Code: 19J5
 Affected Vehicles: 2012 - 2013 MY Golf R
Problem Description: Some customers of 2012 and 2013 model year Golf R vehicles have reported engine
compartment noise and hard start issues with their vehicles. Volkswagen has determined that the coolant pump
is the source of these concerns.
IMPORTANT!
This repair affects the engine/engine compartment of the vehicle. If aftermarket modifications to these areas
are present, they must be addressed at customer responsibility before this service action can be performed.

Corrective Action: Replace the coolant pump.
Expiration Date: March 31, 2016

What is the parts allocation plan for this action?
•

Due to a small number of affected vehicles, there will not be a parts allocation for this action.

•

Parts will be on Upper Order Limits; the Targeted Allocation program will not be used in support of this
campaign.

•

If additional parts are required for critical cases, please contact the Parts Specialists at 800-767-6552.

Is a loaner vehicle being covered under this action?
No. A loaner vehicle is not being covered under this action.
Is towing being covered under this action?
No. Towing is not covered under this action.
What should dealers do if they have any affected vehicles in inventory?
Due to the age of vehicles included in this action, it is unlikely that dealers will have any affected vehicles in new
car inventory. However, it is possible that CPO/used car inventory may be affected. In the interest of customer
satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale,
lease, trade or demo use until this service action repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Volkswagen Public Relations.

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

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