VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:

April 5, 2013

To:

Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator

Subject: Upcoming UPDATE 97Z5 – Engine Wiring Spacer Ring

IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION

Upcoming UPDATE 97Z5
Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:
We would like to inform you of an upcoming UPDATE. Please refer to the attached UPDATE Data Sheet
for additional information.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Product Compliance
Attachment: UPDATE Data Sheet (1)

97Z5/6N

UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES

97Z5
United States and Canada
MY 2013 Touareg TDI

ELSAWEB & VIM VISIBILITY DATE

On or about April 09, 2013

TOPIC

Engine Wiring Spacer Ring

PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
TOTAL AFFECTED

Possible chafing of engine pre-wiring harness
Install engine wiring spacer ring
NVLW
USA: Approximately 2,000

Canada: Approximately 230

USA: Approximately 600

Canada: Approximately 20

CPO INVENTORY

USA: NONE

Canada: NONE

APPROXIMATE REPAIR TIME

Up to 20 TUs

VEHICLE COUNT

DEALER INVENTORY

SPECIAL TOOLS NEEDED?
PARTS REQUIRED
INITIAL PARTS ALLOCATION DATE
ADDITIONAL INFORMATION

None
One (1) of part number N 107 162 01, Engine Wiring Spacer Ring
On or about March 26, 2013
Please ensure that this UPDATE is performed on every applicable vehicle
before delivery to consumers. Your effort is integral in reaching the highest
quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all dealership
personnel – this action is a vehicle UPDATE, not a recall.

IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.