UPDATE24Z5 Service Bulletin/Repair Instructions

VOLKSWAGEN DEALERSHIP COMMUNICATION

Date:
April 30, 2013
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming UPDATE 24Z5 – Jetta Hybrid Software

2013MY Jetta Hybrid
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Upcoming UPDATE 24Z5

Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:

We would like to inform you of an upcoming UPDATE. Please refer to the attached UPDATE Data Sheet

for additional information.

If you have any questions or require additional assistance, please contact Warranty.

Volkswagen Product Compliance

Attachment: UPDATE Data Sheet (1)
24Z5/4N
UPDATE DATA SHEET

SAGA CODE

MARKET(S)

AFFECTED VEHICLES

ELSAWEB & VIM VISIBILITY DATE

TOPIC

PROBLEM DESCRIPTION
CORRECTIVE ACTION

VEHICLE WARRANTY PARAMETER
VEHICLE COUNT
24Z5

United States and Canada

2013 MY Jetta Hybrid

On or about May 02, 2013

Hybrid Software Update

No customer complaint associated with this software update.

Software update is being released to update the ECM and the Electric

Drive to the most current levels. This software optimizes Hybrid

system operation.

Install updated software to optimize Hybrid system operation.

FED_EMS
TOTAL AFFECTED
USA: Approximately 3,800 Canada: Approximately 600
DEALER

INVENTORY
USA: Approximately 2,100 Canada: Approximately 390
CPO INVENTORY

APPROXIMATE REPAIR TIME

SPECIAL TOOLS NEEDED?
0

Up to 60 TU

SEE UPDATE TECHNICAL BULLETIN
PARTS REQUIRED
NONE – Software update only
INITIAL PARTS ALLOCATION DATE
NONE – Software update only
ADDITIONAL INFORMATION
Please ensure that this UPDATE is performed on every applicable

vehicle before delivery to consumers. Your effort is integral in reaching

the highest quality expectations of Volkswagen customers.

Please reinforce the correct repair description of this action with all

dealership personnel – this action is a vehicle UPDATE, not a recall.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel

who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for

the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.

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Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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