IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle
that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle
safety. If you have questions regarding this or any other campaign, please contact Warranty.

Service Action

Code: 97U3

Subject: 2006-2007 Rabbit/R32/ GTI, 2005-2007 Jetta/Jetta Wagon,
2007-2008 Eos and 2006-2007 Passat/Passat Wagon
Inspect Front Seat Side Impact Airbag Connectors & Install Wiring
Harness Kit(s), if Necessary
REVISED January 10, 2013
Revision Summary
Expiration date changed to January 31, 2014.
Problem Description
Resistance variance within a front seat side impact airbag
connector can cause the airbag indicator light on the
instrument panel to come on and stay on, even though the
side impact airbag system is functioning normally.
Corrective Action
Inspect the driver’s and passenger’s side impact airbag
connectors and, if necessary, replace one or both side impact
airbag connectors with a wiring harness kit.
VIN Ranges & Production Dates
NOTE:
Check ElsaWeb on the day of repair to verify vehicle
eligibility for this repair. This is the only valid campaign inquiry and
verification source. Some vehicles may be involved in an additional
action(s); any additional work can be done while the vehicle is in for
this action.

U.S.A.
Jetta/Jetta Wagon
3 VW _ _ _ 1 K _ 5 M6 0 0 0 4 9 – 3 VW _ _ _ 1 K _ 7 M1 2 4 4 4 8
Production date: Sept. 8, 2004 – February 12, 2007

GTI/Rabbit/R32
W VW _ _ _ 1 K _ 6W 0 1 8 2 3 8 - W VW _ _ _ 1 K _ 7W 1 8 9 9 5 9
Production date: July 1, 2005 – February 12, 2007

EOS
W VW _ _ _ 1 F _ 7 V 0 0 0 0 7 3 - W VW _ _ _ 1 F _ 8 V 0 0 0 3 8 6
Production date: June 7, 2006 – May 29, 2007

Passat/Passat Wagon (Emden)
W VW _ _ _ 3 C _ 6 E 0 0 2 7 1 7 - W VW _ _ _ 3 C _ 7 E 1 6 9 6 8 3
Production date: March 5, 2005 – February 8, 2007

Passat/Passat Wagon (Mosel)
W VW _ _ _ 3 C _ 6 P 0 0 5 1 1 5 - W VW _ _ _ 3 C _ 7 P 1 2 3 7 5 8
Production date: June 1, 2005 – January 26, 2007

CANADA
Jetta/Jetta Wagon
3 VW _ _ _ 1 K _ 6 M0 0 0 6 6 0 – 3 VW _ _ _ 1 K _ 7 M1 2 4 3 9 5
Production date: June 28, 2006 – February 12, 2007

GTI/Rabbit/R32
W VW _ _ _ 1 K _ 6W 0 1 7 3 2 6 - W VW _ _ _ 1 K _ 7W 1 9 0 0 2 4
Production date: July 1, 2005 – February 12, 2007

EOS
W VW _ _ _ 1 F _ 7 V 0 0 0 1 0 3 - W VW _ _ _ 1 F _ 7 V 0 5 3 1 7 2
Production date: July 23, 2008 – December 2, 2008

Passat/Passat Wagon (Emden)
W VW _ _ _ 3 C _ 6 E 0 2 3 5 8 1 - W VW _ _ _ 3 C _ 7 E 1 6 9 6 6 4
Production date: May 20, 2005 – February 6, 2007

Passat/Passat Wagon (Mosel)
W VW _ _ _ 3 C _ 6 P 0 1 1 8 0 1 - W VW _ _ _ 3 C _ 7 P 1 2 1 9 8 4
Production date: May 23, 2005 – January 23, 2007
NOTE: The VIN range is a general range of vehicles that may be
included in the Campaign. Not every vehicle within the VIN range may be
included since it may depend on the production date, transmission or
engine build date. Always verify ElsaWeb for campaign eligibility on a
vehicle.

Allocation Report of Affected Vehicles
Electronic allocation lists were posted under My Dealership
Reports on the VW Hub on or about January 14, 2011. A list
was not posted for dealers who had no affected vehicles.
Parts Information and Allocation
Parts allocation took place prior to customer notification.
If you have exhausted your allocated parts but have
exceeded your weekly Upper Order Limit, please submit your
requests
for
additional
parts
via
email
to
upperorderlimits@vw.com. If you have questions regarding
parts, please contact the Parts Helpline at 800-767-6552.
Owner Notification Mailing
On or about January 14, 2011 the customer mailing took
place. A sample copy of the owner letter is enclosed.
Service Action Expiration Date
This action expires on January 31, 2014. Vehicles
inspected/repaired under this action must have this service
completed on or before January 31, 2014 to be eligible for
payment. Inspections/repairs performed after January 31,
2014 will not be eligible for payment. Dealers should keep
this expiration date in mind when scheduling customers for
this action.
Campaign Completion Labeling Guidelines
Vehicles repaired under this action must be identified with a
campaign completion label (part number CAMP 010 000).
Labels can be ordered at no cost online via the Compliance
Label Ordering portal at www.vwhub.com.
Claim Entry Procedure
Immediately upon completion of the repair work, enter the
Applicable Criteria ID and Repair Operation from the following
chart. The Applicable Criteria ID is shown in ElsaWeb.
Claims will only be paid for vehicles that show this campaign
open in ElsaWeb on the day of the repair. To help ensure
prompt and proper payment, attach the screen print to the
repair order.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.
January 2013

97U3/T3 Page 1 of 17

Saga Claim Entry Procedure
Check ELSAWeb to determine whether the “97U3”campaign is open.
Service No.: 97U3
Damage Code: 0099
Parts Manufacturer – Removed part: WWO
Claim Type
Sold vehicle = 710
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Check driver’s and passenger’s side impact airbag connectors – both seat wiring
harnesses previously repaired; No further work required
Repair operation:

0183 00 99

20 T.U.

OR
Criteria I.D. 01

Check driver’s and passenger’s side impact airbag connectors – one side
seat wiring harness previously repaired; repair opposite side seat wiring harness

Repair operation:
Qty
1

9766 23 99

Part Number
5K0 998 582

100 T.U.

Description
Wiring harness repair kit (Includes both sides)

OR
Criteria I.D. 01

Check driver’s and passenger’s side impact airbag connectors; repair both side seat
wiring harnesses

Repair operation:
Qty
1

Part Number
5K0 998 582

9766 24 99

170 T.U.

Description
Wiring harness repair kit (Includes both sides)

There is NO reimbursement for Vehicle Wash or loaner!
If Customer Refuses Repairs:
Fax the Repair Order to the warranty team at (248) 754-6533 (U.S) and (905) 428-4811 (CAN). Provide
the VIN, applicable Service Number, customer information, Dealer number, and date

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle.
These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition
described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada Inc. All
Rights Reserved.
January 2013

97U3/T3 Page 2 of 17

Customer Letter Example (United States)

Vehicle Identification Number (VIN):
January 2011
Subject:

Service Action 97U3/T3
Inspect Front Seat Side Impact Airbag Connectors & Install Wiring Harness Kit(s), if Necessary

Dear Volkswagen Owner,
We are writing to inform you of a service action repair that is available for your vehicle free of charge. Our records show that
your vehicle was built within the production date range of vehicles that may experience an issue with one or both front seat
side impact airbag connectors.
What is the problem?
Resistance variance within a front seat side impact airbag connector can cause the airbag indicator light on the instrument panel
to come on and stay on, even though the side impact airbag system is functioning normally. Please remember to have the airbag
system inspected immediately by an authorized Volkswagen dealer if the airbag indicator light comes on. There may be
something wrong with the system other than the connector issue described above.
What will Volkswagen do?
At no cost to you, we will inspect and, if necessary, install a wiring harness kit that will help prevent this issue from occurring in
your vehicle. Both the inspection and repair (if needed) will take about two hours and will be free of charge. Your dealer can
also address any other concerns you may have with your vehicle at this service visit.
This no-cost repair action will only be available until January 14, 2013, and we encourage you to contact your authorized
Volkswagen dealer and arrange for an appointment at your earliest convenience. As stated in your Owner’s Manual, please
keep in mind that your dealer may need additional time for the preparation of the work, as well as to accommodate their daily
workshop schedule. Dealers will not be able to perform this work free of charge after January 14, 2013.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this action, please forward this information immediately
via first-class mail to the lessee within ten (10) days of receipt of this notification.
Have you changed your address or sold the vehicle?
If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for repairs to the driver’s or right front passenger’s side impact airbag connectors due to the
condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review
your reimbursement request.
Service help from us
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please
call or write to:
Volkswagen of America, Inc.
Attn: Customer CARE Center – Hills East (97U3/T3)
3499 West Hamlin Road
Rochester Hills, MI 48309
1-800-893-5298
We also invite you to visit our website at www.vw.com, where you can check to see if this or any other action may be open on
your vehicle.
We appreciate the opportunity to update your vehicle so that it will continue to meet your high expectations. Thank you for
driving a Volkswagen!
Sincerely,
Volkswagen Service & Quality

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle.
These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition
described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada Inc. All
Rights Reserved.
January 2013

97U3/T3 Page 3 of 17

Customer Letter Example (Canada)

Vehicle Identification Number (VIN):
January 2011
Subject:

Service Action 97U3/T3
Inspect Front Seat Side Impact Airbag Connectors & Install Wiring Harness Kit(s), if Necessary

Dear Volkswagen Owner,
We are writing to inform you of a service action repair that is available for your vehicle free of charge. Our records show that your
vehicle was built within the production date range of vehicles that may experience an issue with one or both front seat side impact
airbag connectors.
What is the problem?
Resistance variance within a front seat side impact airbag connector can cause the airbag indicator light on the instrument panel to
come on and stay on, even though the side impact airbag system is functioning normally. As stated in your Owner’s Manual, please
remember to have the airbag system inspected immediately by an authorized Volkswagen dealer if the airbag indicator light comes
on. There may be something wrong with the system other than the connector issue described above.
What will Volkswagen do?
At no cost to you, we will inspect and, if necessary, install a wiring harness kit that will help prevent this issue from occurring in your
vehicle. Both the inspection and repair (if needed) will take about two hours and will be free of charge. Your dealer can also address
any other concerns you may have with your vehicle at this service visit.
This no-cost repair action will only be available until January 14, 2013, and we encourage you to contact your authorized
Volkswagen dealer and arrange for an appointment at your earliest convenience. Please keep in mind that your dealer may need
additional time for the preparation of the work, as well as to accommodate their daily workshop schedule. Dealers will not be able to
perform this work free of charge after January 14, 2013.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this action, please forward this information immediately via firstclass mail to the lessee within ten (10) days of receipt of this notification.
Have you changed your address or sold the vehicle?
If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for repairs to the driver’s or right front passenger’s side impact airbag connectors due to the condition
described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your
reimbursement request.
Service help from us
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please call or
write to:
Volkswagen Canada
Attn: Customer CARE Center (97U3/T3)
P.O. Box 842, Stn. A
Windsor, ON N9A 9Z9
1-800-893-5298
We also invite you to visit our website at www.vw.ca, where you can check to see if this or any other action may be open on your
vehicle.
We appreciate the opportunity to update your vehicle so that it will continue to meet your high expectations. Thank you for driving a
Volkswagen!
Sincerely,
Volkswagen Service & Quality
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.
January 2013

97U3/T3 Page 4 of 17

Campaign Work Procedure

97U3 Service Action

If there are questions regarding the work procedure, contact Warranty for U.S. and the Technical
Assistance helpline for Canada
Required Parts:
Quantity

Part Number

Part Description

1

5K0 998 582

Wiring harness repair kit

Up to 2

Shop supply

Zip tie(s)

CAMP 010 000

Campaign Completion Label

1
Required Tools:

⇐ VAS 1978B – Wiring Repair Kit

⇐ VAS 1978/1-2 – Crimping Pliers (Base tool)
( This tool is included in the –VAS 1978BWiring Repair Kit)

⇐ VAS 1978/1-1 – Exchangeable Head, 0.352.5mm
( This tool is included in the –VAS 1978BWiring Repair Kit)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.
January 2013

97U3/T3 Page 5 of 17

⇐ UTI-100SI Ultratorch or equivalent
(This tool is included in the –VAS 1978BWiring Repair Kit)

⇐ VAS 6281 or VAS 6229 – Airbag Adapter

Work Sequence
Section A – Check for Previous Repair
Tip: If Campaign Completion label is present,
no further work is required
Tip: Perform procedure on both front seats
•

Position seat into upper-most position via the
height adjustment

⇐ Look under each seat to inspect for the Yazaki
connector –arrow- contained in seat wiring
⇐ If connector –arrow- is contained in either one or
both seat wiring, continue to Section B
Tip: The Yazaki connector –arrow- may or may
not be contained in holder as pictured
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada Inc. All Rights Reserved.
January 2013

97U3/T3 Page 6 of 17

⇐ If Yazaki connector (previous picture) has been
removed and seat wiring harness repaired as
pictured, Work Complete for that seat, reposition
seat to customer original setting(s)
Tip: It is possible that one seat may have been
previously repaired and no work required for that
seat
Tip: The seat wiring harness repair may or
may not be contained in holder as pictured
•

If both sides have been completed continue to
section F

Section B – Remove Front Seat Bolts
Tip: For vehicles with electric seats, remove
seat bolts prior to disconnecting the battery
Tip: Perform procedure on both front seats
based on findings from Section A
•

Position seat into front-most position via the
fore/aft adjustment

⇐ Remove seat frame bolts -arrows•

Position seat as far back as possible using fore/aft
adjustment