10.04
•

Proceed to Section B.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 7 of 18

Section B – Downloading software
update to the StarMOBILE Desktop
Client
•

Open the hood.

•

Attach a battery charger to the vehicle.

•

Switch the StarMOBILE device on and
attach it to the vehicle’s data-link
connector.
Note: DO NOT place the StarMOBILE
device on the wiper cowl or the
windshield. It is normal for the
windshield wipers to cycle during this
software update. Contact between
the windshield wipers and the
StarMOBILE device can damage the
tool or the vehicle.

•

Switch the ignition on.

•

Start “StarMOBILE Desktop Client” and
connect to the StarMOBILE device.

⇐ From the Desktop Client’s Home screen,
Select “ECU View” .

⇐ Select “PCM” .

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 8 of 18

⇐ Select “More Options” .

⇐ Select “ECU Flash” .

⇐ Record the current PCM part number
and the vehicle’s build date
(found on the driver front door label).
⇐ If no part number is listed under “New
P/N” on the “Flash PCM” screen, select
“Browse For New File” .
⇐ If the part number listed is
68070462AH or 68185471AC the update
has already been performed. Proceed to
section D.
•

If a part number is listed under “New P/N”
on this screen, proceed to section C.

•

If no part number is listed under “New
P/N”, proceed to the next step.
Tip: The PCM part number itself will
change when the software level is
updated.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 9 of 18

⇐ If this screen is displayed, Select
“Download from DealerCONNECT”.
⇐ Select “Next” .

•

Enter User ID and Password.

⇐ Select “Finish” .
⇐ Search results are displayed.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 10 of 18

⇐ Select the appropriate software update.
Tip: The line will be highlighted in blue
when selected.

Caution: On most vehicles only one
software update will be
available. If there are two
updates available, as shown on
this screen (left), ONLY the
68070462AH software should
be selected and installed.
Installing the wrong software
update into the PCM will
change the driving
characteristics of the vehicle
and can result in a customer
complaint. Once the software in
a PCM is updated it cannot be
reversed. PCM replacements
will not be covered under this
action.
⇐ Select “Download to Client” .
•

“Download File” screen will display briefly.

⇐ When “Download Complete” message is
displayed, select “Close” .
⇐ The red “X” in the “Local” column will
change to a green check ,
showing the file has been saved to the
StarMobile Desktop Client.
⇐ Select the back arrow .

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 11 of 18

Section C – Flashing PCM software
⇐ From the “Flash PCM” screen, click on the
flash file to select it, then select “Update
Controller” .

Note: If the flash process is interrupted or
aborted, the flash should be
restarted.

•

If this message is displayed, select “OK”.

⇐ Cycle the ignition off, then back on
following the on-screen prompts.

⇐ When “Flash process successful” is
displayed select “Ok” .
•

Flash process is complete.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 12 of 18

•

The StarMOBILE Desktop Client will
automatically return to this screen (left).

⇐ Verify the PCM part number at the top of
the “Flash PCM” screen has updated to
the new part number .

⇐ Select the “Home” button .

⇐ Select “ECU View”.
•

Select “PCM”.

•

Select “Miscellaneous Functions”.

⇐ Select “Clear Variable Line Pressure
(VLP) Counters” and press the
“Start” button.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 13 of 18

•

Select “Next”.

Note: It will be necessary to follow this test
plan for each option listed.
•

Select “Next”.

•

Follow the screen prompts to “Clear VLP
2-3 Shift Count In Open Loop”.

•

Repeat the procedure to “Clear VLP Open
Loop Output Tooth Count”.

•

Select “Finish”.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 14 of 18

•

Start the engine.

⇐ Select “Quicklearn (62TE)” and
press the “Start” button.
•

Follow the screen prompts to complete the
Quicklearn procedure.

Note: The Quicklearn procedure must be
performed while sitting in the
vehicle.

•

Quicklearn confirmation message is
displayed.

⇐ Select “Close”.
•

Turn the engine off.

•

Switch the ignition to the “ON” position.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 15 of 18

Note: The test plan may not properly
display the confirmation message.
•

If this screen is displayed (left) for more
than 60 seconds with no change,
Quicklearn procedure is complete.

•

Select “Close”.

⇐ Select “Home” button .

•

Select “System View”.

⇐ Select “All DTCs” .

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 16 of 18

⇐ Select “Clear All Stored DTCs” .

•

Select “Yes”.

•

Verify “All DTCs” screen shows no active
DTC’s.

•

Disconnect the StarMOBILE device from
the vehicle.

•

Disconnect the battery charger.

•

Close the hood.

Proceed to Section D

Section D – Campaign Completion Label and
Parts Return/Disposal

Install Campaign Completion Label
•

Campaign Completion

Open the hood.

⇐ Fill out and affix Campaign Completion label,

SAGA CODE:

part number CAMP 010 000, next to the
vehicle emission control information label

DLR #:
REPAIR DATE:
CAMP 010 000

Tip: Ensure Campaign Completion label
does not cover any existing label(s)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 17 of 18

•

Close the hood.

Parts Return/Disposal
Properly destroy and dispose of removed parts in
accordance with all state/local requirements once
the parts are listed on the Parts Destruction and
Core Disposition report, unless otherwise indicated
and/or requested for return.
California Only – Continue to section E
Section E – CALIFORNIA ONLY Requirements
for Emissions Campaigns Having
Customer Notification
The California Air Resources Board and the
Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed
prior to vehicle registration renewal. When
campaign work is done you must provide the
owner with a signed “Vehicle Emission Recall
– Proof of Correction” certificate (RC
EMIS_CAL VW). Certificates can be ordered at
no cost can be ordered at no cost online via the
Compliance Label Ordering portal at
www.vwhub.com.
Tip: Ensure owners are aware of the
importance of retaining the completed
certificate for their records. It should be
mailed to the California DMV only upon
request.
ALL WORK IS COMPLETE

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2013

24Y7/W7 Page 18 of 18

OWNER INFORMATION ABOUT CONTROL MODULE TUNING*
ACKNOWLEDGEMENT AND AUTHORIZATION FOR
REPROGRAMMING (REFLASHING) OF CONTROL MODULE(S)
*) “TUNING” is described as the addition of or modification of any component which causes a
Volkswagen vehicle to perform outside the normal parameters and specifications approved by
Volkswagen Group of America / Volkswagen Group Canada.

Date:
Dealer Number:
Vehicle Identification Number:
Repair Order Number:
Dealer stamp

I

, owner or driver of the above identified Volkswagen, confirm:

- “Tuning” as described above (especially power increasing modifications) has NOT been
performed on my vehicle.
- “Tuning” as described above has been performed on my vehicle and the following components
were modified or installed:

TUNING was performed by (Please provide Company name and telephone number, if you wish us
to contact them):

I understand that if my Control Module is determined to have been tuned, any damage caused by
the tuning of the Control Module (including adverse emissions consequences) will not be covered
by VWGoA / VGC warranties.
I am permitting an authorized Volkswagen Dealer to reflash (update) my Control Module, and by
doing so, I understand that this process will automatically overwrite (destroy) and permanently
delete any tuning program that was previously installed on the Control Module of my Volkswagen
vehicle.
By signing below, I fully acknowledge and understand that the tuning program will not be restored
and VWGoA / VGC, will not be liable in any way for the loss of tuning data.

Signature of Customer
E 2012 Volkswagen Group of America Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printi ng and is subject to the copyright and other intellectual
property rights of VGoA / VGCA Inc., its affiliated companies and its licensors. All rights are reserved to ma ke changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitte d in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or rep osted to other sites, without the prior expressed written permission of the publisher .