S
TECHNICAL SERVICE BULLETIN 23-2244
2.5L FHEV - 4WD - Grinding/Rubbing Noise While Braking At Or Below 10 or August
MPH (16 Km/h) From The Front Of The Vehicle
Model:
Ford Engine: 2.5L FHEV
2020-2023 Escape} 4WD
Issue: Some 2020-2023 Escape hybrid vehicles equipped with a 2.5L full hybrid electric vehicle (FHEV) powertrain
and 4-wheel drive (4WD) may exhibit a grinding or rubbing noise while braking at or below 10 mph (16 km/h) from
the front of the vehicle. This may be due to an inadequate gap between the driveshaft and the heat shield. To correct
this condition, follow the Service Procedure to diagnose and position the heat shield away from the driveshaft.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
+ 2020-2023 Escape
* 2.5L FHEV
> 4WD
+ Grinding/rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty
(SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not
altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified
using the OASIS part coverage tool.
Labor Times
a Operation a
2020-2023 Escape AWD 2.5L FHEV: Inspect The Driveshaft And Heat Shield, Includes Time 232244A 0.5
For Road Test And Position Heat Shield (Do Not Use With Any Other Labor Operations) Hrs.
Repair/Claim Coding
Condition Code:
Service Procedure
1. Perform a road test and accelerate the vehicle to 20 mph (32 km/h), shift the transmission from drive (D) to neutral
(N) and apply the brakes. The grinding or rubbing noise should not be present. Does the vehicle continue exhibiting
a grinding or rubbing noise in the right front section of the driveshaft?
(1). Yes - this article does not apply. Refer to Workshop Manual, Section 100-04 Noise, Vibration and Harshness
> Diagnosis and Testing for normal diagnostics.
(2). No - proceed to Step 2.
2. Position the vehicle on a hoist.
3. Inspect if the heat shield and the driveshaft have a gap below 25.4 mm (1 inch) or if there are any rubbing marks
between the driveshaft and the fasteners. (Figures 1-2)
Figure 1 - Example of inadequate gap between the driveshaft and the heat shield

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Figure 2 - Example of rubbing marks on the driveshaft fasteners

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4. If the gap is below 25.4 mm (1 inch) or if there are any rubbing marks between the driveshaft and the fasteners,
position the heat shield away from the driveshaft. (Figure 3)
Figure 3

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© 2023 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing, Ford Motor Company reserves the right to supersede
this information with updates, The most recent information is available through Ford Motor Company's on-line technical resources