NHTSA ID Number: 10240569
Manufacturer Communication Number: 511623B
TSB/Document Date: 2023-09-01
Summary
According to DTNA Recall 23V238: "The steer axle tie rod castle nut cotter-pin on the affected vehicles may be missing. This may cause the castle nut to back off, which might allow taper-end to displace from the steering arm. This could lead to a loss of steering response and a lack of direction control, potentially increasing the risk of a crash."
Customer Notification
Corporate Compliance
Po Box 30
MIDDLEBURY, INDIANA 46540-9218
FR ID: 51-1623
,
O
Integrity
O
Safety
O
Quality
O
Customer Service
August 2023
This Notice applies to your vehicle VIN listed above.
Dear Forest River
Customer:
Forest River is alerting you to a DTNA Recall FL970/23V238 involving certain One single 2022 Glaval Legacy Transit Bus.
Please see the information below which describes the issue and provides you with details on the steps you should take to
have your vehicle repaired.
WHAT IS THE ISSUE?
The steer axle tie rod castle nut cotter-pin on the affected vehicles may be missing. This may cause the castle nut to back
off, which might allow taper-end to displace from the steering arm. This could lead to a loss of steering response and a
lack of direction control, potentially increasing the risk of a crash.
OWNERS AND DEALERS: WHAT SHOULD YOU DO?
Please see attached notice, The remedy is now available. A Daimler Truck North America authorized service facility will
remove the cotter pin, if present, and inspect the installation of the castle nut. If the installation is correct, then a new
cotter pin will beinstalled. If the installation is incorrect, then the tie rod assembly will be replaced. The recall will take
approximately one half to three hours and will be performed free of charge. Please contact an authorized Daimler Truck
North America dealer to arrange to have the recall performed and to ensure that parts are available at the dealership. To
locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us . Scroll down to “Locate a
Dealer” and select the appropriate brand. You may also confirm your vehicle’s involvement in this recall at the following
URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage .
Sincerely,
Forest River, Bus, LLC.
Office of Corporate Compliance
Page 1 of 1
Daimler Truck
North America LLC
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see enclosed VIN
List.
August 2023
D23R6 (FL970)
NHSTA #23V-238 (Non-School Bus)
NHTSA #23V-259 (School Bus)
Subject: Steer Axle Castle Nut and Cotter Pin
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act.
Daimler Truck North America LLC, on behalf of its Freightliner Trucks Division, and wholly owned
subsidiaries, Freightliner Custom Chassis Corporation, Western Star Truck Sales, Inc., Thomas Built
Buses (TBB), has decided that a defect, which relates to motor vehicle safety, exists in certain model
year 2022-2024 school bus and non-school bus vehicles.
The affected non-school bus vehicles are: FCCC RV Chassis, Shuttle Chassis, Van Chassis, and Van
Chassis – Gas, Freightliner Business Class M2, and Cascadia, Western Star 47X, 49X, 4700, and
4900 vehicles, and TBB SCHOOL BUS CHASSIS (non-school bus application).
The affected school buses are: TBB SAF-T-LINER C2 JOULEY, SAF-T-LINER EFX, SAF-T-LINER
HDX, SCHOOL BUS CHASSIS, TBB CHASSIS.
See below for additional detail on vehicle applicability:
Make
FCCC
FCCC
FCCC
FCCC
Freightliner
Freightliner
TBB
TBB
TBB
TBB
TBB
Western Star
Western Star
Western Star
Western Star
Model
RV CHASSIS
SHUTTLE CHASSIS
VAN CHASSIS
VAN CHASSIS - GAS
Business Class M2
Cascadia
SAF-T-LINER C2
JOULEY
SAF-T-LINER EFX
SAF-T-LINER HDX
SCHOOLBUS
CHASSIS
TBB CHASSIS
47X
49X
4700
4900
Model Yr. Start
2022
2022
2022
2022
2023
2023
2023
Model Yr. End
2023
2022
2023
2023
2023
2023
2023
Prod. Start Date
January 21, 2022
February 4, 2022
April 13, 2022
January 13, 2022
January 26, 2022
January 31, 2022
May 9, 2022
Prod. End Date
August 22, 2022
February 4, 2022
August 17, 2022
October 14, 2022
September 27, 2022
August 1, 2022
May 9, 2022
2023
2023
2023
2023
2023
2024
March 2, 2022
March 27, 2022
January 19, 2022
July 28, 2022
October 28, 2022
October 20, 2022
2023
2023
2023
2023
2023
2023
2023
2023
2023
2023
April 12, 2022
February 10, 2022
February 1, 2022
January 26, 2022
March 11, 2022
April 12, 2022
September 14, 2022
July 13, 2022
April 28, 2022
May 16, 2022
On the affected vehicles, the steer axle tie rod castle nut cotter pin may be missing, allowing the
steering arm to detach. This could lead to a loss of steering response and a lack of direction control,
increasing the risk of a crash. The driver may experience some additional free-play in the steering
and/or feel an improper steering alignment.
A Daimler Truck North America authorized service facility will remove the cotter pin, if present, and
inspect the installation of the castle nut. If the installation is correct, then a new cotter pin will be
Daimler Truck
North America LLC
installed. If the installation is incorrect, then the tie rod assembly will be replaced. The recall will take
approximately one half to three hours and will be performed free of charge.
Please contact an authorized Daimler Truck North America dealer to arrange to have the recall
performed and to ensure that parts are available at the dealership. To locate an authorized dealer,
search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to “Locate a Dealer” and
select the appropriate brand.
You may also confirm your vehicle’s involvement in this recall at the following URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the recall within
a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the
Recall Notification, please return the notification to the Warranty Campaigns Department with any
information you can furnish that will assist us in locating the present owner. If you have leased this
vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a
subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors
and retail outlets within five working days. If you have paid to have this recall condition corrected prior to
this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for
details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800)
547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address
[email protected]. For other concerns, you may contact the Customer
Assistance Center at (800) 385-4357. If your manufacturer, distributor, or dealer fails to remedy the
defect or noncompliance without charge and within a reasonable time, you may wish to submit a
complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-4249153); or go to http://www.nhtsa.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor
vehicle safety.
DAIMLER TRUCK NORTH AMERICA LLC
Enclosure
Daimler Truck
North America LLC
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair
would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Truck North America LLC dealer.
Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter.
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TSB/Document ID: 511623B
Replacement Service Bulletin Number:
MFR Communication Date: 2023-08-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STEERING
MFR Component System:
MFR Component Subsystem:
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