9

Bulletin #: 2114.2

Advanced Technical Information

Part ID: 9064

Engine Will Not Start: Updating PVTS CU Software via Dealer Web Portal
Vehicles Affected
Models

Model Year

Model Type

VIN Range

Vehicle-Specific Equipment

918 Spyder

2015

918

N/A

Cayenne

2011 - 2018

92A

N/A

Macan

2014 - 2021

95B

N/A

• VTS preparation and Porsche Car Connect
(I-no. 7G9)
• VTS security package and keypad (I-no. 7I0)
• VTS security package (I-no. 7I2)

Panamera

2010 - 2020

970/971

N/A

718

As of 2017

982

N/A

911

2012 - 2019

991

N/A

Revision History
Revision

Release Date

Changes

0

May 1, 2020

Initial release

1

June 18, 2020

Revision 1

2

June 23, 2021

Revision 2, converted from global TI to PCNA ATI

3

July 11, 2021

Revision 3, update of Service Information

4

July 27, 2023

Update of vehicles affected

This bulletin replaces TI Group 9, 41/20, dated June 18, 2020.

Condition
The customer reports the engine will not start, and the instrument cluster may not turn on. An immobilizer error
may be displayed in the instrument cluster. The condition can be intermittent. Diagnosis in the workshop confirms
the immobilizer is activated and blocking vehicle/engine startup.

Technical Background
Certain Porsche Vehicle Tracking System (PVTS) control unit (CU) software is susceptible to false theft detection
triggered by vibration.

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Bulletin #: 2114.2

Advanced Technical Information

Part ID: 9064

9

Service Information
The PVTS CU hardware and software versions must first be checked using
the PIWIS Tester.
The PVTS CU hardware version 2145 (or H10, or E50, depending upon
PIWIS Tester software interpretation) is designed to handle software
updates Over the Air (OTA). If the hardware version is 2145 and the
software version is less than 0930, the control unit may be updated via
the Dealer Web Portal (also known as the Porsche Car Connect Online
Support Portal). If the software update via Dealer Web Portal is not
functioning as described below then control unit replacement may be
necessary.
If the PVTS Control Unit requires replacement, then the latest supersession
part should be ordered.

Figure 1

If the PVTS CU is replaced for this issue, then the HW and SW version of a replacement PVTS CU can be left as-is;
no further CU software updates or replacements should be necessary. If the Dealer Web Portal indicates the vehicle
has an Active Contract, then use the Device Replacement Function in the portal. If there is not an Active Contract, it
is not necessary to use the Device Replacement Function in the portal.
Note: Customers and Dealership employees can contact the Porsche Car Connect support center by calling 1-866253-1742. This may be necessary due to security controls limiting vehicle tracking service information and control
unit status information.
Performing a software update via the Dealer Web Portal
1.
Read out the control unit software version using the PIWIS Tester
a.
Select the “Porsche Vehicle Tracking System (PVTS)” control unit
b.
Select the “Extended identifications” tab

c.
Check the software version; it must be less than “0930”

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Bulletin #: 2114.2

Advanced Technical Information

Part ID: 9064

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2.
Perform a software update

a.
Ensure the PTVS CU has sufficient mobile (GSM) and satellite (GPS) reception

i.
Note: the PVTS CU contains an embedded SIM card and Vodafone manages data

connection for service to this CU. No plug-in SIM is required to perform this update.

ii.
To perform the update on a vehicle that does not have a customer contract set up,

activate the vehicle using the dealership demo account. Perform the update as directed

below, then remove the vehicle from the demo account. Activating the vehicle via the

demo account allows this update without starting the customer’s free trial period of
Porsche Car Connect

b.
Access the Porsche Partner Network (PPN) --> Online Systems --> Porsche Car Connect (Online
Support)
c.
Select “Device repair” (Figure 2, -1-)

d.
Enter the VIN (Figure 2, -2-) and click “Search” (Figure 2, -3-). Vehicle information and settings are
displayed.
Note: If the error message, “This device is not eligible to the repair process” is displayed, please verify the

VIN entered is correct and retry the Search function several times. Also, try refreshing/reloading the

webpage. If the same error message is received after several retries, then it may be necessary to replace the

control unit. If the PVTS CU is replaced for this issue, then the HW and SW version of a replacement PVTS

CU can be left as-is; no further CU software updates or replacements should be necessary.

e.
After Vehicle information and settings are displayed, click the Repair button (Figure 2, -4-). Once

the update is completed successfully, the message “Your vehicle configuration has been updated”
will appear briefly.

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9

Bulletin #: 2114.2

Advanced Technical Information

Part ID: 9064

Note: If the update is not successful after the third attempt, please contact the Porsche Car Connect

support center to verify vehicle information and settings as well as PVTS status by VIN.

Figure 2

f.
Check whether all information and settings are the same after the repair function is completed
(Figure 3, -1-), then click the “Generate Report” button (Figure 3, -2-).

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Bulletin #: 2114.2

Advanced Technical Information

Part ID: 9064

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Figure 3

g.
Verify the Immobilizer is deactivated. The “Crank inhibition” value should show “Unlocked” after
repair (Figure 4, -1-).

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Bulletin #: 2114.2

Advanced Technical Information

Part ID: 9064

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Figure 4

3.
Read out the control unit software version using the PIWIS Tester
a.
Select the “Porsche Vehicle Tracking System (PVTS)” control unit
b.
Select the “Extended identifications” tab

c.
Check the software version; it must be “0930”.

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9

Bulletin #: 2114.2

Advanced Technical Information

Part ID: 9064

Invoicing
Invoicing:
For documentation and warranty invoicing, enter the labor operation and PQIS coding specified below in the
warranty claim:
APOS

Labor operation

I No.

90642510

Programming the control unit for the auxiliary alarm system

PQIS coding:
Location (FES5)

90640

Control unit for the auxiliary alarm

Damage type (SA4)

1619

System does not start

Search Items
PVTS, Porsche Vehicle Tracking System, Dealer Web Portal, Porsche Car Connect, PCC, Vodafone, Connect,
Immobilizer

Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.

©2023 Porsche Cars North America, Inc.

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