Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

July 14, 2023
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Optional Product Improvement Program 22G07 - Supplement #1
Certain 2020-2022 Model Year Police Interceptor Utility Vehicles Equipped with a
Low Band Frequency Noise Suppression Kit - Electromagnetic Compatibility
Upgrade

REF:

Optional Product Improvement Program 22G07
Dated: June 15, 2023

New! REASON FOR THIS SUPPLEMENT
Service Action: Confirm customer operates a low-band very high frequency (VHF) 2-way radio
between 39-48 Megahertz (MHz) in these vehicles.
Provision for Locally Obtained Supply: Miscellaneous allowance amount update.
Labor Allowances: Confirm customer operates a VHF radio between 39-48 MHz before servicing.
Parts Requirements / Ordering Information:
• Confirm customer operates a VHF radio between 39-48 MHz before part ordering.
• Ferrite order quantities and the MISC material claim allowance have been updated.
Replaced FSA Parts Inspection And Sign Off: added new standard for Immediate Scrap with link.
Technical Information: Ferrite table quantities and one ferrite type was updated from medium to
large in one location.
PROGRAM TERMS
This program will be in effect through June 15, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Police
Interceptor
Utility

2020 - 2022

Chicago
Assembly

November 03, 2019 through December 17, 2021

2021-2022

Chicago SHO
Center

September 14, 2020 through November 10, 2021

US population of affected vehicles: 1,292.
NOTE: Only vehicles operating low-band very high frequency (VHF) (39-48 MHz) 2-way radios and
that are equipped with low band frequency noise suppression kits will apply.
Affected vehicles are identified in OASIS.
NOTE: Some vehicles may be in the process of being repaired. Monitor OASIS before opening an RO
and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the
EXCESS STOCK RETURN details in Attachment II for more information.

 Copyright 2023 Ford Motor Company

REASON FOR THIS PROGRAM
In some of the affected vehicles, the installed Low-Band Frequency Noise Suppression Kit may not
meet the Electromagnetic Compatibility (EMC) requirements for certain frequency bands. Specifically,
police agencies that operate low-band VHF (39-48 MHz) 2-way radios. If the EMC requirements are
not met, customers may experience a degradation in audio quality when operating low-band VHF twoway radios under weak signal conditions in remote locations.
New! SERVICE ACTION
Before starting this repair, confirm customer utilizes a low-band VHF 2-way radio between 39-48 MHz
in these vehicles.
Only for vehicles operating low-band VHF (39-48 MHz) 2-way radios and equipped with low band
frequency noise suppression kits, dealers are to perform the following actions:
• Inspect both left-hand (LH) and right-hand (RH) rear ground straps and secure to the body if
necessary.
• Inspect and secure as needed or install hood ground straps.
• Replace both headlamp assemblies with the specific electromagnetic compatibility (EMC)
design and install new ground bolts.
• Install eight (8) ferrites to the vehicle per Attachment III – Technical Information.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 3, 2023. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
• Administrative Information - Attachment
• Labor Allowances and Parts Ordering Information - Attachment
• Technical Information - Attachment
• Mobile Service Repair Assessment - Attachment
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

Administrative Information
Page 1 of 2
Optional Product Improvement Program 22G07
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
•
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on June 15, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected title-branded and salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 2 of 2
Optional Product Improvement Program 22G07
New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 22G07
 Customer Concern Code (CCC): L29 - Other lighting troubles
 Condition Code (CC): 42 - Does Not Operate Properly
 Causal Part Number: 13008, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above. Includes extra time to remove police specific equipment to perform this FSA
repair.
IMPORTANT: Click the Related Damage Indicator radio button.
• NOTE: Maintain supporting documentation for sublet repairs and all Miscellaneous Expenses
according to procedure as identified in the Warranty and Policy Manual.
• Provision for Locally Obtained Supply: Hex Ferrites (includes shipping), Coroplast® temp
resistant cloth tape:
o Program Code: 22G07
o MISC. Expense: OTHER
o Amount: Up to $154.00
• NOTE: Coroplast® temp resistant cloth tape expected to support multiple repairs.

 Copyright 2023 Ford Motor Company

Parts and Labor
Page 1 of 3
Optional Product Improvement Program 22G07
New! LABOR ALLOWANCES
NOTE: Before servicing – confirm customer operates a low-band VHF 2-way radio between 39-48
MHz in these vehicles. See Reason For This Program section above for more information.
Description

Labor Operation

Labor Time

22G07B

2.5 Hours

Electromagnetic Compatibility Upgrade as described in
Attachment III – Technical Information

NOTE: Refer to Related Damage/Additional labor and/or parts section for extra time needed for police
specific equipment removal.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: Before ordering parts – confirm customer operates a low-band VHF 2-way radio between
39-48 MHz in these vehicles. See Reason For This Program section above for more information.
NOTE: For vehicles with Low Band Frequency Noise Suppression Kits only
Special Program Part Ordering:
To place an order for any of the parts listed below submit a VIN-specific Part Order contact via the
SSSC Web Contact Site.
Order
Quantity

Claim
Quantity

Headlamp RH assembly upgrade
(Includes LED module)

1

1

MB5Z-13008-BH

Headlamp LH assembly upgrade
(Includes LED module)

1

1

W712356-S450

Headlamp Ground Bolt (4 per pkg, 2 req’d)

1

2

L1MZ-19A095-JA

Hood Ground Strap

Up to 2

Up to 2

W505425-S437

Ground Strap Fender Bolt (4 per pkg)

1

Up to 2

Part Number

Description

MB5Z-13008-BJ

W709923-S437
Ground Strap Hood Nut (4 per pkg)
1
Up to 2
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
New! LOCALLY OBTAINED MATERIALS:
NOTE: Ferrites (also called Round Cable Snap-Its) must be ordered from an outside distributor.
Reference fair-rite.com: Search for part number needed… / Check Stock (use link) / select distributor.
Non-Ford Part
Numbers

Description

0444177081

Large Hex Ferrite - Round Cable Snap-Its

4

0444176451

Medium Hex Ferrite - Round Cable Snap-Its

3

0444164181

Small Hex Ferrite - Round Cable Snap-Its

1

NAI837X

Coroplast® - anti-abrasion cloth tape (Rotunda)

 Copyright 2023 Ford Motor Company

Order
Quantity

As Needed

Claim
Quantity
As Needed
Claim as
MISC OTHER
up to $154

Parts and Labor
Page 2 of 3
Optional Product Improvement Program 22G07
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Refer to
FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

•

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.

 Copyright 2023 Ford Motor Company

Parts and Labor
Page 3 of 3
Optional Product Improvement Program 22G07
REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

 Copyright 2023 Ford Motor Company

Page 1 of 2
Optional Product Improvement Program 22G07 - Supplement #1
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.

•
•
•
•

– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

Page 2 of 2
Optional Product Improvement Program 22G07 - Supplement #1
Mobile Service Repair Assessment
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

TECHNICAL INSTRUCTIONS
PAGE 1 OF 17
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 22G07-S1

CERTAIN 2020-2022 MODEL YEAR POLICE INTERCEPTOR UTILITY VEHICLES
EQUIPPED WITH A LOW BAND FREQUENCY NOISE SUPPRESSION KIT —
ELECTROMAGNETIC COMPATIBILITY UPGRADE
SERVICE PROCEDURE
NOTE: Before starting this repair, confirm customer operates a low-band very high frequency (VHF)
2-way radio between 39-48 Megahertz (MHz) in these vehicles
1. Position the vehicle on a hoist.
2. Remove both rear wheels. Follow the Workshop Manual (WSM) procedures in Section 204-04A.
3. On both sides, check the rear ground strap upper and lower fasteners (2 fasteners per side) located at
the rear brake caliper for proper torque. See Figure 1.
• Torque A: 62 lb-in (7 Nm)
• Torque B: 133 lb-in (15 Nm)
A

B

22094A

FIGURE 1
4. Reinstall both rear wheels. Follow the WSM procedures in Section 204-04A.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2023

TECHNICAL INSTRUCTIONS
PAGE 2 OF 17
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 22G07-S1

5. Remove and discard both headlamp assemblies including the Light Emitting Diode (LED) Control
Modules. Follow the WSM procedures in Section 417-01.
• Do NOT transfer the LED Control Modules. Discard along with the headlamp assemblies.
6. Install the new headlamp assemblies. Follow the WSM procedures in Section 417-01.
NOTE: New special headlamp assemblies will come with LED modules attached and will require the BCM
LIN new module initialization procedure.
7. On both sides, remove and discard the original headlamp bolt. Install the new headlamp bolt.
See figure 2.
• Torque: 28 lb.in (3.2 Nm)
NOTE: Driver side shown, passenger side similar.

ORIGINAL HEADLAMP
HEX BOLT

NEW HEADLAMP
TORX BOLT

22094B

FIGURE 2
8. Remove the cowl panel grille. Follow the WSM procedure in Section 501-02.

STUD FOR
MISSING NUT
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2023

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

TECHNICAL INSTRUCTIONS
PAGE 3 OF 17
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 22G07-S1

9. Inspect for a ground strap located at the passenger side hood. See Figure 3. Was a ground strap found
on the passenger side of the vehicle under the hood?
YES - Proceed to Step 11.
NO - Proceed to Step 10.

FRONT OF
VEHICLE

PASSENGER HOOD
GROUND STRAP

22094C

FIGURE 3
10. Install the passenger side ground strap and retainers. See Figure 4.

FRONT OF
VEHICLE

PASSENGER HOOD
GROUND STRAP

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
22094D

FIGURE 4
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2023

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 4 OF 17
OPTIONAL PRODUCT IMPROVEMENT PROGRAM 22G07-S1

11. Tighten the passenger side ground strap retainers. See Figure 5.
• Torque: 13 lb.ft (17.5 Nm)