Stacy L. Balzer
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

July 24, 2023
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 23B26
Certain 2022 Model Year F-150 Vehicles
Telematic Control Unit Inspection

PROGRAM TERMS
This program will be in effect through August 14, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

F-150

2022

Dearborn Truck

August 5, 2022 through September 28, 2022

US population of affected vehicles: 11. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
Some of the affected vehicles may not have a Telematic Control Unit (TCU) installed on the vehicle.
Customers may see a “FEATURE UNAVAILABLE” error message when trying to activate the vehicle
from the FordPass app. This may result in an inoperative FordPass activation.
SERVICE ACTION
Dealers may see a TCU not responding to the Network test while using the Ford Diagnosis and
Repair System (FDRS) with Diagnostic Trouble Codes (DTCs) U2402:00 and U2402:92 stored in the
Gateway Module (GWM), and U0198:00 stored in the Accessory Protocol Interface Module (APIM).
Dealers are to check for TCU presence per the Technical Instructions and if missing, install TCU and
perform Programmable Module Installation (PMI) using the latest software level in FDRS. This service
must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of August 7, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Mobile Service Repair Assessment
Owner Notification Letters

 Copyright 2023 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 23B26
Certain 2022 Model Year F-150 Vehicles
Telematic Control Unit Inspection
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Not Mobile Service Capable
OASIS ACTIVATION
OASIS will be activated on July 24, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on July 24, 2023.
Owner names and addresses will be available by August 25, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.

 Copyright 2023 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 23B26
Certain 2022 Model Year F-150 Vehicles
Telematic Control Unit Inspection
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23B26
 Customer Concern Code (CCC): A93 Embedded Modem
 Condition Code (CC): 39 Missing Part
 Causal Part Number: 14F546, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2023 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 23B26
Certain 2022 Model Year F-150 Vehicles
Telematic Control Unit Inspection
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

If TCU is present, no repair necessary

23B26A

0.3 Hours

Install TCU, complete programmable module installation on
TCU Module

23B26B

0.5 Hours

MT23B26

Up to 5 Hours

Additional module programming required

PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: Do not attempt to order the TCU for this program only through the normal Ford parts
ordering system or SPOP or you will receive an error message when submitting the OWS claim.
IMPORTANT: The TCU must be ordered through the FESG Order Site (aka 1878 site):
FESG Order Application (dealerconnection.com).
•

In drop-down menu select FSA number 23B26

•

Select multi-media, enter VIN number, enter TCU part number
o
o

Do not attempt to order the TCU through the SSSC
Only one order per VIN will be accepted

Part Number

Description

NL3Z- 14F546-L

TCU
Note: Use Ford Parts Catalog to determine correct TCU
part number for each VIN
VINs that need NL3Z- 14F546-D should order NL3Z14F546-L

NL3Z-14F546-W

Order
Quantity

Claim
Quantity

1

0

Order
Quantity

Claim
Quantity

VINs that need NL3Z- 14F546-W should order NL3Z14F546-W

Order the part below through normal order processing channels:
Part Number

Description

W505428-S439
Bolt & Washer Assembly (3 needed, package of 4)
1
To guarantee the shortest delivery time, an emergency order for parts must be placed.

 Copyright 2023 Ford Motor Company

3

ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 23B26
Certain 2022 Model Year F-150 Vehicles
Telematic Control Unit Inspection
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

 Copyright 2023 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 8
CUSTOMER SATISFACTION PROGRAM 23B26

CERTAIN 2022 MODEL YEAR F-150 VEHICLES — TELEMATICS CONTROL
UNIT INSPECTION
SERVICE PROCEDURE
1. Position the seats for access to the loadspace trim panel.
• For SuperCab/SuperCrew vehicles raise the rear seat cushion, release the rear seat backrest
latch and lower the rear seat backrest. See Figure 1.
• For Regular Cab vehicles position the front seats forward.
NOTE: Driver side shown, passenger side similar.

23002A

FIGURE 1

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2023

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 2 OF 8
CUSTOMER SATISFACTION PROGRAM 23B26

2. Remove the pin-type retainers and position the loadspace trim panel aside. See Figure 2.
NOTE: For SuperCab/SuperCrew vehicles there is one pin-type retainer, for Regular Cab vehicles there
are two pin-type retainers.
NOTE: SuperCab/SuperCrew vehicle shown, Regular Cab vehicles similar.

23002E

FIGURE 2
3. With the loadspace trim panel positioned aside confirm the presence of the Telematics Control Unit
(TCU). Is the TCU present? See Figure 3.
YES - Recall procedure is complete. Reverse the disassembly steps to reassemble the vehicle.
NO - Proceed to Step 4.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23002C

FIGURE 3

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2023

ATTACHMENT III
PAGE 3 OF 8
CUSTOMER SATISFACTION PROGRAM 23B26

4. Connect the electrical connectors, install the bolts and the new TCU See Figure 4.
• Torque: 4.5 Nm (40 lb.in)

x3

x3
23002D

FIGURE 4

5. Using a diagnostic scan tool, complete the PMI process for the TCU following the on-screen
instructions.
6. From the vehicle settings menu disable the 30 minute max idle option.
• For F-150 vehicles, from the center display press the vehicle settings button and turn off the 30
minute max idle setting. See Figure 5.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING
NUT
21694E

FIGURE 5