News Channel Update |

Vehicle Compliance & Analysis

TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Inspect Right Longitudinal Member
DATE: July 21, 2023
MY22 GLE (167 platform)

IMPORTANT SERVICE CAMPAIGN LAUNCH

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).

Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Service Campaign Launch Notification
Campaign No. :

Campaign Desc. :

2023070010

23P6190104

July 21, 2023

Inspect Right Longitudinal Member

This is to notify you of the Service Campaign Launch to inspect the outer right front longitudinal member on 5,792 Model Year
(“MY”) 2022 GLE (167 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on July 21, 2023.

Background
Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain Model Year (“MY”) 2022 GLE (167 platform) vehicles,
surface damage may have occurred to the outer right front longitudinal member,
which may result in subsequent corrosion in certain environmental conditions.

What We’re Doing

MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
inspect the outer right front longitudinal member for surface damage and re-work
it, if necessary.

Parts

The remedy is available and can be performed as necessary.
Rework rate is estimated to be 44%.

Vehicles Affected
Vehicle Model Year(s)
Vehicle Model

2022
GLE

Vehicle Populations
Total Campaign Population

5,792

Next Steps/Notes
AOMS/SOMS

AOMs – This campaign may generate questions from your dealers.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

2

Campaign No. 2023070010, July 2023

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model GLE (167 platform)
Model Year 2022
Inspect Right Longitudinal Member

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain Model Year (“MY”) 2022 GLE (167 platform) vehicles, surface damage may have
occurred to the longitudinal member, causing subsequent corrosion. An authorized Mercedes-Benz
dealer will inspect for surface damage on the outer right front longitudinal member and re-work, if
necessary.

Prior to performing this Campaign:


VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.



Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 5,792 vehicles are affected.
Order No. P-SC-2023070010

2

Inspect Right Longitudinal Member
Check/test procedure

1. Remove the right front underfloor paneling (1, Figure 1).
For basic information, see: AR61.30-P-1001ME (Remove/install underfloor paneling).

Figure 1

2. Check longitudinal member in the marked area (arrow A, Figure 2) for surface damage.
Press line (3, Figure 2) installed in area to one side, unclip if necessary.

Figure 2
a. No surface damage on outer longitudinal member:
Fasten right front underfloor paneling (1, Figure 1) and end measure.
b. Surface damage present on outer longitudinal member: Perform work procedure.
P-SC-2023070010

3

Work Procedure
1.

Clean longitudinal member in processed area and rework with seam sealant.
For basic data, see AH97.00-Z-9999AZ.

__________________________________________________________________________________________________
Primary Parts Information
Qty.

Part Name

0.1*

Seam sealant

Part Number

A 000 989 46 06

* 1 packaging unit is to be used for approx. 10 vehicles.
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage

Operation

Code

Number

61 901 04

12-1691
12-1692

Description

Operations: Check outer right front longitudinal member
Operations: Rework outer right front longitudinal member (after check)

Labor Time
(hrs.)

0.3
0.3

Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.

P-SC-2023070010