NHTSA ID Number: 10240208
Manufacturer Communication Number: NCU-2023030016
TSB/Document Date: 2023-08-02
Summary
Mercedes
-Benz AG (“MBAGâ€), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021 GT (190 platform) vehicles, the front diffuser may not meet current production specifications. The campaign has been deactivated pending new work instructions. Approximate re-launch timeline is mid-August 2023. Once new work instructions are issued, the campaign will be reactivated and the field will be informed accordingly. Claims for repairs: RO open dates on or prior to July 20, 2023 will be accepted. If any errors occur, please open a Warranty OneTrac case for issue resolution.
News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Update Notification
Check Front Diffuser Attachment Point Seal
DATE: July 21, 2023
Temporary Campaign Deactivation
MY21 GT Black Series (190 platform)
IMPORTANT SERVICE CAMPAIGN UPDATE
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign Update Notification
Campaign No. :
Campaign Desc. :
2023030016
22P8891008
July 21, 2023
Check Front Diffuser Attachment Point Seal
Temporary Campaign Deactivation
This is to notify you of a Service Campaign Update to check the front diffuser on 379 Model Year (“MY”) 2021 GT Black Series (190
platform) vehicles. The vehicles are visible and were flagged in VMI as “OPEN” on April 28, 2023.
The campaign was deactivated on July 18, 2023 and will be reactivated once revised work instructions are issued.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY 2021 GT (190 platform) vehicles, the front diffuser
may not meet current production specifications.
Issue
The campaign has been deactivated pending new work instructions. Approximate
re-launch timeline is mid-August 2023. Once new work instructions are issued, the
campaign will be reactivated and the field will be informed accordingly.
What We’re Doing
Claims for repairs:
RO open dates on or prior to July 20, 2023 will be accepted. If any errors occur,
please open a Warranty OneTrac case for issue resolution.
Remedy is not available.
Parts
Vehicles Affected
Vehicle Model Year(s)
Vehicle Model
2021
GT Black Series
Vehicle Populations
Total Campaign Population
379
Next Steps/Notes
AOMS/SOMS
AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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TSB/Document ID: NCU-2023030016
Replacement Service Bulletin Number:
MFR Communication Date: 2023-07-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE
MFR Component System:
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