Warranty Extension TXXU: Horn Assembly Warranty Extension and
Replacement Dealer Best Practice
July 20, 2023

Description of Campaign

Certain 2020-2022MY Venue (QX) vehicles may experience an inoperable horn that may be caused by foreign
substances causing internal parts to oxidize. Hyundai is extending the warranty coverage for horn replacement
to 10 years / 120,000 miles from the date of original retail delivery or date of first use (whichever occurs first).
This service action and warranty extension is valid for original and subsequent owners. This warranty
extension is valid for original and subsequent owners.

Affected Vehicles (Certain):

Certain 2020-2022 Venue (QX) vehicles produced 01/11/2019-04/25/2022.

Repair Process/Information:
•
•

Recommended Service Technician Training Level: Hyundai Certified
Confirm that horn is inoperable. If so, replace with a new horn.

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers upon request. In addition, a SRC may be
required based on the inspection/repair duration and any other additional work on the vehicle that may need to
be addressed during customer’s visit.
If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.

Warranty Information

Please note that this is an extended warranty.
• If the affected part is still under factory warranty, submit as normal warranty.
• If the affected parts are out of factory warranty and within the extended warranty period (10
years/120,000 miles from the date of original retail delivery or date of first use, whichever occurs first),
submit as a campaign claim type using the op code listed in TSB 23-BE-008H (or latest version).

Parts Information

Parts are only needed if the vehicle is exhibiting a problem related to the condition(s) as outlined in TSB 23-BE009H (or latest version) and confirmed to have a parts failure.

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Customer Talk Tracks

For Venue (QX) customers inquiring about the warranty extension prior to dealership arrival:
“Certain 2020-2022 model year Venue vehicles may experience an inoperable horn that may be caused
by foreign substances causing internal parts to oxidize. Hyundai is extending the warranty coverage for
the horn assembly replacement to 10 years / 120,000 miles from the date of original retail delivery or
date of first use (whichever occurs first). If the horn is found to be inoperable, Hyundai will replace it free
of charge.”
For Venue (QX) customers concerns about their vehicle horn:
“ “If your vehicle experiences any concern(s) related to an inoperable horn, please reach out to your
nearest Hyundai dealer to schedule an appointment”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Readiness: Are parts in stock to complete this warranty extension?
Yes
No
Reception: For affected outlined in TSB 23-BE-009H (or latest version), did you explain to the customer
the expected inspection and repair time based on needing the repair?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Repair: Did you provide the customer with an eMPI?
Yes
No
Repair: Does the Technician meet the recommended training requirements (certified level or above) to
complete this warranty extension?
Yes
No – Please ensure a technician with an certified level (or higher) completes this repair.
Repair: Was the latest Digital Documentation Policy referred to?
Yes
No – Please ensure. the latest Warranty Digital Documentation Policy is referred to for repair
validation requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No

Customer FAQ

Q1: What is the issue?
A1: Some vehicles may vehicles may experience an inoperable horn that may be caused by foreign
substances causing internal parts to oxidize.
Q2: What are the affected vehicles?
A2: Affected vehicles are certain 2020-2022 Venue (QX) vehicles produced 01/11/2019-04/25/2022.
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Q3: What will be done during service at the dealer?
A3: Dealer will confirm the horn is inoperable. Once confirmed and if vehicle is outside of factory warranty, but
within the extended warranty terms (10 years/120,000 miles), dealer will replace the horn assembly.
Q4: When will owners be notified?
A4: Owners will be notified in August 2023.

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Contact Reference

Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai
customers.
Key Contact Information
Dealer Support
Parts

Contact Information

Description

Warranty HELPREP Line

[email protected] Parts ordering hotline
1-800-545-4515
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
1‐877‐446‐2922

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

AutoLoop Technical Support

[email protected]
1-877-850-2010

Techline

CDK Technical Support

Customer Support

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cd Assistance with Car Care Scheduling:
k.com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or
service campaigns

Hyundai Recall / Campaign Website

www.hyundaiusa.com/recall

Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance

1‐800‐633‐5151

Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related

1-800-243-7766

Hyundai Roadside Assistance
Key Reference Information

Name

Source

Campaign Central

Consolidated repository of recall and service campaign dealer best practices. Located on the
service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website

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2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN
VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov

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