NHTSA ID Number: 10240125
Manufacturer Communication Number: 07-207-22R
TSB/Document Date: 2023-08-02
Summary
In the interest of customer satisfaction, Subaru of America, Inc. is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.
22765AJ15C
EB4I313B
22765AJ15D
EB4I31ZB
22765AJ15D
EB4I330B
22765AJ15E
EB4I350B
22765AJ15F
DB4I311D
22765AJ17B
DB4I330D
22765AJ17C
DB4I340D
22765AJ17D
DB4I350D
22765AJ17E
Continued...
Bulletin Number: 07-207-22R; Revised: 07/31/23
Page 13 of 17
Model
MY
Specification
2.5NA MT
2.5NA CVT
Legacy & Outback
cont.
15
2.5NA CVT
2.5NA CVT
3.6NA CVT
2.0DIT MT
17
2.0DIT CVT
WRX
2.0DIB MT
16
2.0DIT CVT
CID
ECM Part Numbers
EB4GA02A
22765AF34E
EB4GA03A
22765AF34F
EB4GE00A
22765AF34G
EB4GH00A
22765AF34H
EB4GA02B
22765AF35F
EB4GA03B
22765AF35G
EB4GE00B
22765AF35H
EB4GH00B
22765AF35J
EB4GA02C
22765AF36F
EB4GA03C
22765AF36G
EB4GE00C
22765AF36H
EB4GH00C
22765AF36J
EB4GA02c
22765AK16D
EB4GA03c
22765AK16E
EB4GE00c
22765AK16F
EB4GH00c
22765AK16G
DB4GA01D
22765AF45D
DB4GE00D
22765AF45E
DB4GG00D
22765AF45F
DB4GH00D
22765AF45G
LF79101P
22765AK382
LF79101P
22765AK383
LF79102P
22765AK384
LF79103P
22765AK385
LF79120P
22765AK386
LF79101N
22765AK392
LF79101N
22765AK393
LF79102N
22765AK394
LF79110N
22765AK395
LF75402H
22765AH613
LF75402H
22765AH614
LF75403H
22765AH615
LF75404H
22765AH616
LF75600H
22765AH617
LF75402G
22765AH623
LF75402G
22765AH624
LF75403G
22765AH625
LF75500G
22765AH626
Continued...
Bulletin Number: 07-207-22R; Revised: 07/31/23
Page 14 of 17
Model
MY
Specification
2.0DIB MT
WRX
cont.
15
2.0DIB CVT
2.5NA MT
Forester
17
2.5NA CVT
CID
ECM Part Numbers
LF75402S
22765AG238
LF75402S
22765AG239
LF75403S
22765AR960
LF75404S
22765AR961
LF75600S
22765AR962
LF75402T
22765AG248
LF75402T
22765AG249
LF75403T
22765AR970
LF75500T
22765AR971
EB4L012X
22765AH832
EB4L01XX
22765AH832
EB4L100X
22765AH833
EB4L012W
22765AH852
EB4L01XW
22765AH852
EB4L100W
22765AH853
Continued...
Bulletin Number: 07-207-22R; Revised: 07/31/23
Page 15 of 17
Appendix B
SETTLEMENT ADMINISTRATOR REIMBURSMENT:
The following Claim Reimbursement information is being supplied here as reference for Subaru
Retailers. No action is required of Subaru Retailers related to this. All reimbursements will be
managed through the Settlement Administrator (JND). Additional information and frequently
asked questions are available on the settlement website, at cms.www.subarubatterysettlement.com.
Customers can also call SOA at 855-606-2625.
1. PRE-NOTICE ORDINARY EXPENSES:
Subject to proof and certain conditions, customers who have not been fully reimbursed by SOA or
a third party are entitled to reimbursement of a certain percentage of repairs as listed in the matrix
chart below.
•
Subaru will reimburse for:
○ Testing and diagnosis performed by a SOA retailer
○ Towing services related to battery condition
○ Battery replacements
Matrix of Reimbursement Payments
Number of Owner
Paid Repairs
Within 3
years/36,000
Within 5
years/60,000
Within 7 years/84,000
Within 8
years/100,000
1
120%
100%
N/A
N/A
2
140%
125%
100%
55%
3
165%
140%
120%
100%
2. THIRD PARTY REIMBURSEMENT:
Third party battery reimbursement is allowed ONLY when previously presented to a Subaru
retailer and/or the customer previously contacted the Customer Advocacy Department (CAD).
3. EXTRAORDINARY CIRCUMSTANCE:
Owners who experienced two or more battery failures within 5 years/60,000 miles and
incurred out-of-pocket cost related to battery failure, are entitled to reimbursement if:
•
The subject vehicle is undrivable as a result of a battery failure and the expenses were
incurred within 48 hours of the failure.
•
Expenses may be reimbursed up to and including the day on which the vehicle was returned to
the owner by the service center.
Continued...
Bulletin Number: 07-207-22R; Revised: 07/31/23
Page 16 of 17
•
Recoverable expenses include:
○ Hotel expenses, if incurred not less than 50 miles from the vehicle’s state registered
address
○ Meals, if incurred not less than 50 miles from the vehicle’s state registered address
○ Certain equipment purchased to sustain battery operation
○ Other expenses reasonably related to the battery failure.
•
Owners are entitled to a single-use Subaru coupon for $140.00 that is valid for one year from
the Notice Date.
•
Owners who have already received reimbursement for prior goodwill are excluded for further
reimbursement except for the remaining reimbursement amount.
4. PROOF FOR REIMBURSEMENT:
SOA will reimburse for qualifying expenses if:
•
The claim is submitted to Subaru no later than 60 days after the 10 business days which
appellate review of the judgment has expired.
•
There is documentation or receipts of the proof of the repair.
•
The claim was not previously reimbursed by SOA, Subaru retailer or any other third party.
Bulletin Number: 07-207-22R; Revised: 07/31/23
Page 17 of 17
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TSB/Document ID: 07-207-22R
Replacement Service Bulletin Number:
MFR Communication Date: 2023-07-31
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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