NHTSA ID Number: 10240105
Manufacturer Communication Number: Subaru TechTips
TSB/Document Date: 2023-08-02
Summary
Subaru
Service and Technical Support Line Newsletter. (QMR of the Month)
Press the “i” button for 2 seconds to perform the Comm Check and then connect the SSM4. Navigate
to the Telematics data monitor and confirm the “Subscription Status” PID changes to “Unsubscribed”
and the Telematics LEDs are off (if the vehicle does not have a subscription), or changes to “Subscribed”
and the GREEN telematics LED is illuminated (if the vehicle has a current subscription).
Note: The SSM4 should not be connected while trying to perform the Comm Check, test calls,
or Provisioning. Starlink Telematics is very sensitive to the SSM4 connection. The SSM4 may
be probing for data and can cause interference which may cause a race condition and Comm
Check failure.
The Test Call Procedure
A Technician can press the “i” button on any Gen 2 or Gen 3 vehicle and connect to the Starlink call
center. Once connected to an operator, the Technician can request a remote door unlock or remote
engine start (RES) to verify telematics operation further. More information about Remote Service testing
can be found in TSB 15-266-20.
Note: Services available for testing can vary and are based on the customer’s subscription plan.
Test Call Procedure after DCM Replacement
After a Technician has replaced the DCM, verifying the operation of the “i” button and Remote Services
is necessary. If the procedure below is not followed, “i” button calls may not connect to a Starlink
operator.
1. DCM has been replaced, and the Comm Check has been completed.
2. Turn the ignition off and wait ten minutes.
3. Turn the ignition on, press the “i” button to connect to the Starlink call center, and complete
Telematics repair verification testing.
CRITICAL: Failure to cycle ignition power and wait ten minutes after DCM replacement could
result in “i” button calls failing. This behavior may lead Technicians to determine that the DCM
replacement did not repair the customer’s concern or introduce a new concern to the vehicle.
Continued on the next page
December 2022 TechTIPS
Page 12 of 17
15
Starlink Telematics - Comm Check, Test Calls, Remote Services requests,
Failed calls (CONTINUED)
Note: The SSM4 should not be connected to the vehicle when trying to use the “i” button to connect
with a Starlink Operator. Having the SSM4 connected may cause the “i” button call or Remote Service
request to fail.
The Comm Check fails
In almost all cases, the Comm Check will complete on the first attempt. The Comm Check may fail in
rare circumstances, and the “Subscription Status” PID returns to “Factory” mode.
After a Comm Check failure please check for the following conditions that can prevent the Comm
Check from completing.
1. There are current Telematics DTCs.
2. The Telematics antenna may have a fault in the circuit. (When in “Factory mode” the Signal
strength PID will always read 0%)
3. All Telematics fuses have been visually and electrically inspected for faults.
4. The SSM4 (or any aftermarket dongle) was plugged into the OBDII connector while the Comm
Check was performed.
5. Inspect for any aftermarket devices in the vehicle.
If none of the above conditions are found with the car, please perform the workaround below before
contacting Techline for further assistance.
WORKAROUND: The Technician must use the SSM4 to confirm the “Subscription Status” is
“Unsubscribed” or “Subscribed” in the Telematics data monitor before releasing the vehicle. The
Comm Check has failed if the subscription status is “FACTORY” or “COMM”. If the Comm Check is
confirmed to have failed, follow the procedure below.
•
Disconnect the SSM4 from the vehicle.
•
Turn the ignition off and wait 5 minutes.
•
Turn the ignition on and wait 3 minutes, doing nothing to the car during this time.
•
Press the “i” button for 2 seconds to perform the Comm Check.
•
Wait 2 minutes, then connect the SSM4 and verify the “Subscription Status” in live data.
•
If the Comm Check has not been completed after performing this procedure twice, contact
Techline for more assistance.
SOS or “i” button calls fail to connect to an operator.
Continued on the next page
December 2022 TechTIPS
Page 13 of 17
15
Starlink Telematics - Comm Check, Test Calls, Remote Services requests,
Failed calls (CONTINUED)
If a customer reports a concern of the “i” button or “SOS” button not connecting to a Starlink Operator
or the Technician experiences this condition during testing, perform the workaround below before
contacting Techline.
WORKAROUND: If a test call exhibits no connection to an operator or an error message when
performing the “SOS” or “i” button push, the technician should first:
•
Disconnect the 12V under-hood battery for 15 minutes.
•
Ensure the SSM4 is not connected to the car.
•
Reconnect the 12V under-hood battery.
•
Turn the ignition on and wait 3 minutes, doing nothing to the vehicle during this time.
•
Perform another test of the “i” button.
•
If this procedure fails to rectify the “no VOLTE” call concern, contact Techline for support.
A test call using the SOS/”i” button fails, Remote Service request fails post enrollment or after
DCM replacement.
Upon customer enrollment or DCM replacement, if remote service requests fail to complete, perform
the workaround below before contacting Techline.
This workaround is a suitable general procedure to clear transient conditions with the DCM or its
connection to the network. Technicians may want to incorporate this workaround into their Telematics
diagnostic method.
WORKAROUND: If the technician experiences a provisioning failure, they should:
•
Disconnect the 12V under-hood battery for 15 minutes.
•
Ensure the SSM4 is not connected to the car.
•
Reconnect the 12V under-the-hood battery.
•
Turn the ignition on and wait 3 minutes, doing nothing to the vehicle.
•
Connect the SSM4, using live data to verify the “Subscription Status” now shows “Subscribed”
to confirm the provisioning failure is no longer present.
•
Verify operation by placing an “i” button call to connect to an operator.
•
Ask the operator to send a remote door to unlock the vehicle to verify the operation of the
remote services.
•
If this procedure fails to rectify the provisioning failure concern, contact Techline for support.
Continued on the next page
December 2022 TechTIPS
Page 14 of 17
00
STIS New Releases
ITEM CODE
WRL-22R
12-232-21R
07-213-22R
F0010VC010
09-90-22R
09-94-22
09-100-23
09-99-23
WRA-23
09-95-22
MSA5T2201T
MSA5T2202T
D441SVC000
SOA801P080xx
09-101-23
16-132-20R
16-136-22R
15-301-22R
15-261-20R
WRK-21/22R
07-178-21R
09-93-22
F411SAN070
F411SAN130
F411SAN120
F411SAN060
F411SAN100
F411SAN110
F411SSJ011
F411SXC110
F411SXC100
F411SXC021
F411SXC011
F411SXC001
15-306-22R
ITEM TYPE
Subaru Product/Campaign Bulletin
Technical Service Bulletin
Technical Service Bulletin
Accessory Installation Guide
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Subaru Product/Campaign Bulletin
Technical Service Bulletin
Technician Reference Booklet
Technician Reference Booklet
Accessory Installation Guide
Accessory Installation Guide
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Subaru Product/Campaign Bulletin
Technical Service Bulletin
Technical Service Bulletin
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Accessory Installation Guide
Technical Service Bulletin
All revised publications are highlighted in yellow.
December 2022 TechTIPS
CREATED
DATE
TITLE
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Genuine Battery Replacement
2022MY WRX - SIDE WINDOW DEFLE...
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STIS New Releases (CONTINUED)
ITEM CODE
16-139-22R
09-96-22
01-184-22R
15-302-22R
10-92-19R
SUTTIPSLOC
15-297-22R
07-207-22R
02-191-22R
15-305-22R
15-246-19R
07-215-22
07-214-22
ITEM TYPE
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Other/Miscellaneous
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
Technical Service Bulletin
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CREATED
DATE
TITLE
CVT Assembly (WRK-21) Warranty...
Camshaft Position Correlation ...
Pre-Delivery Inspection (PDI) ...
2023 Audio/Navigation & Power ...
A/C System Inoperative
TechTIPS Article Locator Index...
Reprogramming File Availabilit...
Subaru Battery Drain Product L...
Genuine Subaru Alternative Eng...
Reprogramming File Availabilit...
New Immobilizer Registration P...
Battery Drain With Mechanical ...
Battery Drain With Mechanical ...
9-Jan-23
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30-Dec-22
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29-Dec-22
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December 2022 TechTIPS
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*** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com ***
This is your chance to offer suggestions for use in future issues of TechTIPS! Make
sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS
Newsletter”. Thank you!
Model:
Year:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual
diagrams or references, or your own drawings to assist in describing your suggestion. All
information submitted becomes the property of Subaru of America, Inc. Permission is granted
to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of
America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877.
Your Name:
Signature:
Dealer’s Name:
City:
Date:
Dealer Code:
SUBARU
TECHLINE
Hours of Operation
December 2022 TechTIPS
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Continued on the next page
Page 17 of 17
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