Warranty Extension TXXR: Horn Assembly Warranty Extension and
Replacement Dealer Best Practice
July 20, 2023

Campaign Description
Certain 2018-2019MY Accent (HC) vehicles may experience an inoperable horn that may be caused by internal
contact alignment and corrosion. Hyundai is extending the warranty coverage for horn replacement to 10 years
/ 120,000 miles from the date of original retail delivery or date of first use (whichever occurs first). This warranty
extension is valid for original and subsequent owners.

Affected Vehicles (Certain):
•

2018-2019 Accent (HC) vehicles produced 09/01/2017 - 05/27/2019

Repair Process/Information:
•
•

Recommended Service Technician Training Level: Hyundai Certified
Confirm that horn is inoperable. If so, replace with a new horn.

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers upon request. In addition, a SRC may be
required based on the inspection/repair duration and any other additional work on the vehicle that may need to
be addressed during customer’s visit.
If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.

Warranty Information

Please note that this is an extended warranty.
• If the affected part is still under factory warranty, submit as normal warranty.
• If the affected parts are out of factory warranty and within the extended warranty period (10
years/120,000 miles from the date of original retail delivery or date of first use, whichever occurs first),
submit as a campaign claim type using the op code listed in TSB 23-BE-008H (or latest version).

Parts Information
Parts are only needed if the vehicle is exhibiting a problem related to the condition(s) as outlined in TSB 23-BE008H (or latest version) and confirmed to have a parts failure.

1

Customer Talk Tracks
For Accent (HC) customers inquiring about the warranty extension prior to dealership arrival:
“Certain 2018-2019 model year Accent vehicles may experience an inoperable horn that may be caused by
internal contact alignment and corrosion. Hyundai is extending the warranty coverage for horn
replacement to 10 years / 120,000 miles from the date of original retail delivery or date of first use
(whichever occurs first). If the horn is found to be inoperable, Hyundai will replace it free of charge.”
For Accent (HC) customers with concerns about their vehicle horn:
“If your vehicle experiences any concern(s) related to an inoperable horn, please reach out to your nearest
Hyundai dealer to schedule an appointment.”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Readiness: Are parts in stock to complete this warranty extension?
Yes
No
Reception: For affected outlined in TSB 23-BE-008H (or latest version), did you explain to the customer
the expected inspection and repair time based on needing the repair?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Repair: Did you provide the customer with an eMPI?
Yes
No
Repair: Does the Technician meet the recommended training requirements (certified level or above) to
complete this warranty extension?
Yes
No – Please ensure a technician with a certified level (or higher) completes this repair.
Repair: Was the latest Digital Documentation Policy referred to?
Yes
No – Please ensure the latest Warranty Digital Documentation Policy is referred to for repair
validation requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No

2

Customer FAQ

Q1: What is the issue?
A1: Some vehicles may experience an inoperable horn that may be caused by internal contact alignment and
corrosion.
Q2: What are the affected vehicles?
A2 Affected vehicles are certain 2018-2019 model year Accent (HC) vehicles produced 09/01/2017-05/27/2019.
Q3: What will be done during service at the dealer?
A3: Dealer will confirm that horn is inoperable. Once confirmed and if vehicle is outside of factory warranty, but
within the extended warranty terms (10 years/120,000 miles), dealer will replace the horn assembly.
Q4: When will owners be notified?
A4: Owners will be notified in August 2023.

Contact Reference
Thank you for your prompt attention to this warranty extension and continued commitment to Hyundai
customers. Please see next page for list of commonly referred to contacts.

3

Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

Xtime Technical Support

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

4