T-SB-0032-23

June 5, 2023

Door Scuff Plate Carpet Untucked and/or Torn Carpet
Loops
Service
Category

Vehicle Interior

Section

Outline-Vehicle Interior

Market USA

Applicability
YEAR(S)

MODEL(S)

2019 - 2022

Avalon, Avalon HV

2018 - 2023

Camry, Camry HV

ADDITIONAL INFORMATION

Introduction

Some 2019 – 2022 model year Avalon and Avalon Hybrid and 2018 – 2023 model year Camry and
Camry Hybrid vehicles may exhibit a condition in which the carpet underneath the door scuff plate
becomes untucked (Figure 1) or a carpet loop is torn (Figure 2). The condition(s) can occur on
both the front driver and front passenger sides of the vehicles.
Figure 1. Untucked Carpet

Figure 2. Torn Carpet Loop

© 2023 Toyota Motor Sales, USA

Page 1 of 3

T-SB-0032-23

June 5, 2023

Page 2 of 3

Door Scuff Plate Carpet Untucked and/or Torn Carpet Loops
Introduction (continued)

To address this concern, an updated floor mat no. 2 has been developed to reduce the likelihood
of this condition from occurring. Follow the Repair Procedure in this bulletin to address
this condition.
Warranty Information
OP CODE

DESCRIPTION

TIME

BD2301

Carpet Untucked at Door Scuff Plate
(No R & R Carpet)

0.4

Combo A

Carpet Untucked at Door Scuff Plate
(R & R Carpet)

OFP

T1

T2

57
58510-#####*

62

1.2

12

*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being
repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter.

APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.

Parts Information
PART NUMBER

PART NAME

QTY

58512-06010

Mat, Floor, No. 2

1

58510-06711-C1

Carpet Assy, Floor, Front (Black)

0–1

58510-06711-B2

Carpet Assy, Floor, Front (Neutral Warm Gray)

0–1

Required Tools & Equipment
REQUIRED TOOLS & MATERIAL

QUANTITY

3M™ Hot Melt Adhesive 3792LM (or Equivalent)

1

3M™ Hot Melt Applicator (or Equivalent)

1

Repair Procedure

1. Is the carpet untucked from the door scuff plate?


YES — Continue to step 2.



NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.

© 2023 Toyota Motor Sales, USA

T-SB-0032-23

June 5, 2023

Page 3 of 3

Door Scuff Plate Carpet Untucked and/or Torn Carpet Loops
Repair Procedure (continued)

2. Remove the door scuff plate.
3. If applicable, disengage the undamaged carpet loop(s) from the tab(s).
4. Are there ANY torn carpet loops?


YES — Continue to the step 5.



NO — Go to step 6.

5. Remove and replace the damaged carpet from the vehicle.
6. Apply the hot melt adhesive to the carpet mating side (back side) of the NEW floor mat No. 2
per Figure 3 and Figure 4.
NOTE
The same part is applicable to both front driver and passenger side. The side for applying the
hot melt adhesive will change depending on orientation.
Figure 3. Floor Mat No. 2
Driver-side Orientation

Figure 4. Floor Mat No.2:
Passenger-side Orientation

Hot Melt Adhesive Placement

7. Pull back the carpet and align the NEW
floor mat No. 2 to the carpet and adhere the
NEW floor mat No. 2 to the carpet.

Hot Melt Adhesive Placement

Figure 5.

1
c

8. Place the NEW floor mat No. 2 adhered to
the carpet onto the carpet hooks.
9. Reinstall the door scuff plate.
10. Confirm the condition(s) no longer exist(s).

2
c

1

Floor Mat No. 2 Adhered to the Carpet

2

Carpet Hooks

© 2023 Toyota Motor Sales, USA