TECHNICAL SERVICE BULLETIN
DEPARTMENT OF COMPLIANCE

VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218

Technical Service Bulletin: 51-1651

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Integrity

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Safety

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Quality

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Customer Service
July 2023
This Notice applies to your vehicle VIN listed above.

Dear Forest River Customer:
Forest River is alerting you to an issue involving certain 2022-2024 Entrada, 2023-2024 Forester, Sunseeker, and 2023
Entourage, and Solera Class C Recreational Vehicles. Please see the information below, which describes the issue and
provides you with details on the steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
In certain circumstances according to the TSB document from LCI: "When constant voltage to controller drops to 5.2 volts,
the controller will turn off. When power is slowly restored (not immediate) to 12-volt range (10.6 volts-14 volts) the screen
may or may not turn on depending on how fast the voltage was increased, but the functions/buttons are unresponsive."
OWNERS: WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free repair. Please state you
have been notified by Forest River of the issue and provide the TSB number (located at the top of this page) to the
dealership. The vehicle Owner is responsible for arranging to have the work completed. You may visit
www.forestriverinc.com to search for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .50 hours. However, the dealership may need to keep your vehicle or schedule an
appointment with you for a later date to fit into their regular service schedule.
DEALERS: WHAT SHOULD YOU DO?
Remedy Instructions can be found on Dealer Connect.
CONTACT
Forester, Sunseeker and Solera Customer Service
Entrada Customer Service
Entourage Customer Service

PHONE
(574) 206-7600
(574) 264-6664
(574) 825-8602

*PART RETURN IS REQUIRED*
Return to: Lippert Warranty Attn: Warranty Lab 2020 Blakesley Parkway Bristol, IN 46507
TSB NUMBER
REPAIR
DESCRIPTION
CODE
51-1651
SB-588-05-00-004365
INSPECT ONLY
51-1651
SB-588-01-00-004366
INSPECT AND REPLACE

ALLOWABLE
HOUR(S)
.30 HRS
.50 HRS

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this service bulletin, you may be eligible for a refund of
previously paid repairs. Refunds will only be provided within the scope of this Technical Service Bulletin.
Please send the service invoice to the following address:
Forest River, Inc.
PO BOX 30
Middlebury, IN 46540

Sincerely,
Forest River, Inc.
Office of Corporate Compliance

Page 1 of 1

TECHNICAL SERVICE BULLETIN 51-1651 REMEDY INSTRUCTIONS
Make(s): MANY, SEE BELOW
Model(s): MANY, SEE BELOW
Model Year(s): MANY, SEE BELOW
Concern:
THE SCREEN MAY OR MAY NOT TURN
ON DEPENDING ON HOW FAST THE
VOLTAGE WAS INCREASED.

Repair Code: SB-588-01-00-004366
Allotted Time: .50 HRS.
Inspection Code: SB-588-05-00-004365
Allotted Time: .30 HRS.
Photo(s) Required: N/A
Prior Authorization Required: N/A
Part(s) Number: SEE REMEDY
Part(s) Return: YES

Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any
House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the
vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling.
Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
CERTAIN 2023 – ENTOURAGE: E1C330DSC
CERTAIN 2022 – 2024 – ENTRADA: EAC24FM, EAC2200SF, EAC24FM, EAC2600DSF, EAC2700NSF, EAC2900DSF, EAC2950OKF,
EAC3100FBF, EAC2600DSF & EAC3100FBF
CERTAIN 2023 – 2024 – FORESTER: FRC2151SLEF, FRC2251SLEF, FRC2441DSF, FRC2851SLEF, FRC2861DSF, FRC2951LEF,
FRC3011DSF, FRC3051SF, FRC3251DSLEF & FRC3251DSLEF
CERTAIN 2023 – SOLERA: DSC27DSEF
CERTAIN 2023 – 2024 SUNSEEKER: SSC2150SLEF, SSC2350LEF, SSC2440DSF, SSC2550DSLEF, SSC2850SLEF, SSC2860DSF,
SSC2950LEF, SSC3010DSF, SSC3250SLEF & SSC3250SLEF
SEE REMEDY DOCUMENT FROM LIPPERT COMPONENTS, ATTACHED.

Page 1 of 1

BASECAMP MOTORIZED LEVELING
CONTROLLER REPLACEMENT
TSB Number: 85-001-2023
Product: Basecamp Leveling
Date: June 19, 2023

Labor Rate: Inspect: 0.3 Hours

Inspect & Replace: 0.5 hours

Purpose
NOTE: This document supersedes the previous version 85-001-2023 dated June 7, 2023, which should be
removed from your files. This revision provides clarification to the controller date code.
This document outlines the procedure for replacing a Basecamp motorized leveling controller that is
unresponsive after the coach's ignition has been cycled.
When constant voltage to controller drops to 5.2 volts, the controller will turn off. When power is slowly
restored (not immediate) to 12 volt range (10.6 volts-14 volts) the screen may or may not turn on depending
on how fast the voltage was increased, but the functions/buttons are unresponsive.
The controllers affected are identified by the date code on the back of the controller; Date code 1823 and
under.
If a controller does need replaced, no pre-authorization is needed from Lippert to install the new controller.
Old controllers must be returned to Lippert at:
Lippert Warranty
Attn: Warranty Lab
2020 Blakesley Parkway
Bristol IN 46507

Rev: 06.19.2023

Page 1

CCD-0007854

BASECAMP MOTORIZED LEVELING
CONTROLLER REPLACEMENT
TSB Number: 85-001-2023
Product: Basecamp Leveling
Date: June 19, 2023

Labor Rate: Inspect: 0.3 Hours

Inspect & Replace: 0.5 hours

Safety
This document provides general instructions. Many variables can change the circumstances of any
procedure, i.e. the degree of difficulty involved in the service operation and the ability level of the individual
performing the operation. This document cannot begin to plot out procedures for every possibility, but will
provide the general instructions for effectively installing, removing or servicing the system. In the event the
skill level required is too advanced or the procedure too difficult, a certified technician should be consulted
before performing the necessary operation. Failure to correctly install, remove or service the system may
result in voiding the warranty, inflicting injury or even death.

The "WARNING" symbol above is a sign that a procedure has a safety risk involved and may cause
death, serious personal injury, severe product and/or property damage if not performed safely and
within the parameters set forth in this document.
The "CAUTION" symbol above is a sign that a procedure has a safety risk involved and may cause
personal injury, product and/or property damage if not performed safely and within the parameters
set forth in this document.

Resources Required
• Screwdriver
• Basecamp motorized controller, PN 2021163037 Rev E, Date Code 1923 and greater

Rev: 06.19.2023

Page 2

CCD-0007854

BASECAMP MOTORIZED LEVELING
CONTROLLER REPLACEMENT
TSB Number: 85-001-2023
Product: Basecamp Leveling
Date: June 19, 2023

Labor Rate: Inspect: 0.3 Hours

Inspect & Replace: 0.5 hours

Instructions
1.

Remove the four mounting screws securing the controller to the wall (Fig. 1).
Fig. 1

2.

Remove the controller from the wall and unplug the 9-pin and 6-pin connectors (Fig. 2).
Fig. 2

9-pin

6-pin

Rev: 06.19.2023

Page 3

CCD-0007854

BASECAMP MOTORIZED LEVELING
CONTROLLER REPLACEMENT
TSB Number: 85-001-2023
Product: Basecamp Leveling
Date: June 19, 2023
3.

Labor Rate: Inspect: 0.3 Hours

Inspect & Replace: 0.5 hours

Verify controller replacement is necessary.
A. Check the date code sticker on the back of the controller (Fig. 3).
I. Rev D, Date Code 1823 and under: replace with new controller.
a. Return old control to:
Lippert Warranty
Attn: Warranty Lab
2020 Blakesley Parkway
Bristol IN 46507
II. Rev E, Date Code 1923 and greater: controller replacement not necessary.
Fig. 3

Date Code
Sticker

Rev: 06.19.2023

Page 4

CCD-0007854

BASECAMP MOTORIZED LEVELING
CONTROLLER REPLACEMENT
TSB Number: 85-001-2023
Product: Basecamp Leveling
Date: June 19, 2023
4.

Labor Rate: Inspect: 0.3 Hours

Inspect & Replace: 0.5 hours

Verify 6-pin chassis wire harness is wired correctly (Fig. 4):
A. Pin 1 (Fig. 4) of the 6-pin chassis harness must be wired to the parking brake to ensure a ground
connection is made when the parking brake is applied.

NOTE: If pin 1 (Fig. 4) is wired to +12V the controller will be permanently damaged and non-responsive.
B.

Pin 5 (Fig. 4) of the 6-pin chassis harness must be wired to a switched +12V ignition source.
Fig. 4

Pin 1 Park Brake
White w/ Black Stripe

6-pin Chassis
Harness

Pin 5 Switched Ignition
Red w/Yellow Stripe

5.
6.

Plug in the 9-pin and 6-pin harnesses into the appropriate receptacles on the new controller and place
it into the wall.
Secure the controller with the previously removed four screws.

Rev: 06.19.2023

Page 5

CCD-0007854

BASECAMP MOTORIZED LEVELING
CONTROLLER REPLACEMENT
TSB Number: 85-001-2023
Product: Basecamp Leveling
Date: June 19, 2023

Labor Rate: Inspect: 0.3 Hours

Inspect & Replace: 0.5 hours

Lifting all wheels off the ground may result in serious personal injury or death.

Calibration
After the controller is installed, the Zero Point needs to be calibrated with the new controller prior to
operating the jacks. Zero Point is the programmed point that the coach will return to each time the Auto
Level feature is used. The Zero Point MUST be programmed prior to using the Auto Level feature to ensure
the proper operation of the system. This mode is enabled by performing the following sequence:
NOTE: Parking brake MUST be ON in order to operate the leveling system.
NOTE: The LED touchpad controller is only ON while the coach ignition is ON, no operation of leveling is
allowed without the ignition source. Once power is on, the LED touchpad controller will illuminate.
1.
2.
3.

Go to the Menu button (Fig. 5A) and select the Calibration button (Fig. 5B).
The controller must know which direction the touchscreen is facing (Front of Vehicle, Rear of Vehicle,
Driver side, or Passenger side). Select the arrow on the touchpad that represents the direction that the
display of the touchscreen is facing related to the coach (Fig. 6).
Follow the directions on the next screen (Fig. 7) to calibrate the LED touchpad controller. Place a level
on the floor of the coach to ensure a level reference point in the coach. Press “LEVEL VEHICLE” (Fig. 7A).
Fig. 5

Fig. 6

Fig. 7

A

A

B

Rev: 06.19.2023

Page 6

CCD-0007854

BASECAMP MOTORIZED LEVELING
CONTROLLER REPLACEMENT
TSB Number: 85-001-2023
Product: Basecamp Leveling
Date: June 19, 2023
4.

5.

Labor Rate: Inspect: 0.3 Hours

Inspect & Replace: 0.5 hours

The next screen that follows (Fig. 6) shows four extend buttons that activates each pair of valves,
directional control valve and solenoid. The "CONFIRM LEVEL" button is a latching button that zeros out
the controller accelerometer and stores that exact position as level. After the initial calibration, when
the user presses “AUTO LEVEL”, the controller recognizes that position as level and will bring the coach
to that position.
Level the coach in the manual "CALIBRATION" mode by using a carpenter’s level on the floor.
Level front to rear and then left to right.
A. Push the "EXTEND FRONT" (Fig. 6A) button until jacks contact the ground and lift the front
of the coach 1-2 inches.
B. Push "EXTEND REAR" (Fig. 6D) button until jacks contact the ground and lift rear of coach.
Continue to use EXTEND REAR and EXTEND FRONT buttons until the carpenter's level bubble is
centered.
C. Push "EXTEND DRIV SIDE" (Fig. 18B) and "EXTEND PASS SIDE" (Fig. 6C) buttons until level bubble is
centered.

NOTE: Wait 10 seconds after operating jacks to ensure vehicle is completely still before pressing CONFIRM
LEVEL.
6.
7.

With the coach leveled, press “CONFIRM LEVEL” (Fig. 6E).
The touch pad is now in zero mode. If the coach has come out of it’s level condition, it can be reset
into level condition by following the procedure outlined in step 3.
Fig. 8
A
C

B

D

E

As a supplier of a broad array of highly-engineered components in the recreation and transportation product markets, safety, education and customer satisfaction are
our primary concerns. Should you have any questions, please do not hesitate to contact us at 432-LIPPERT (432-547-7378) or by email at [email protected].
Self-help tips, technical documents, product videos and a training class schedule are available at lippert.com or by downloading the LippertNOW app.
Rev: 06.19.2023

Page 7

CCD-0007854

BULLETIN DE SERVICE TECHNIQUE
SERVICE DE LA CONFORMITÉ
Gestion de la sécurité des véhicules et des rappels
édifice 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218

BULLETIN DE SERVICE TECHNIQUE: 51-1651

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Intégrité
Sécurité
Qualité
Service à la clientèle

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Juillet 2023

Cher client Forest River
Forest River désire vous informer d’un problème pouvant affecter certains véhicules récréatifs de de Classe C Entrada 2022-2024,
Forester, Sunseeker, et Entourage 2023, et Solera de l’année 2023. Veuillez consulter l’information qui suit, qui décrit le problème et
fournit les détails sur les étapes que vous devriez suivre pour faire corriger votre véhicule.
Nature de la défectuosité ou de la non-conformité :
En certaines circonstances selon le Bulletin de Service Technique (BST) provenant de LCI: quand le voltage constant vers le contrôleur
baisse sous 5,2 Volts, le contrôleur peut s'arrêter. Lors du retour de l'énergie, qui n'est pas immédiat, aux environs de 12 V ((10.6 volts14 volts) l'écran peut se rallumer ou pas selon la rapidité du retour du voltage, mais les boutons et fonctions ne répondent plus.
Propriétaire : Ce que vous devriez faire :
Veuillez contacter votre concessionnaire immédiatement et prendre un rendez-vous de service pour la correction gratuite.. Veuillez
mentionner que vous avez été avisé par Forest River de l'existence du problème, précisez au concessionnaire le numéro du BST que
vous trouverez à l’en-tête de cette page. Le propriétaire du véhicule est responsable de prendre les dispositions pour que le travail soit
effectué. Vous pouvez aussi consulter le site www.ForestRiverinc.com pour l'emplacement des concessionnaires.
Combien de temps sera nécessaire pour la correction?
La durée estimée de la réparation est de 0.50 heure. Toutefois, le concessionnaire pourrait devoir conserver le véhicule ou programmer
votre rendez-vous à une date ultérieure pour s'ajuster à son horaire de travail régulier.
Concessionnaire : ce que vous devriez faire
Vous trouverez les instructions correctives sur la plate-forme Dealer Connect
Forest River peut-il encore vous aider?
CONTACT

TÉLÉPHONE

SERVICE à la CLIENTÈLE Forester, Sunseeker et Solera
SERVICE à la CLIENTÈLE Entrada
SERVICE à la CLIENTÈLE Entourage

(574) 206-7600
(574) 264-6664
(574) 825-8602

LES PIÈCES DOIVENT ÊTRE RETOURNÉES!
Renvoyez les pièces à Lippert Warranty, Attn: Warranty Lab 2020 Blakesley Parkway Bristol, IN 46507
Numéro BST
CODE RÉPARATION
DESCRIPTION
HEURE(S) ALLOUÉES
51-1651

SB-588-05-00-004365

Inspection seule

.30 HRS

51-1651

SB-588-05-00-004366

Inspection et remplacement

.50 HRS

Quoi faire si vous avez déjà payé pour des réparations à votre véhicule en lien avec cette condition particulière?
Si vous avez déjà assumé les frais d’une réparation qui serait couverte par ce bulletin de service, vous pourriez être éligible à un
remboursement des frais de réparation encourus. Ces remboursements ne seront appliqués que pour les défectuosités concernées
par ce bulletin de service. Veuillez transmettre la facture de service à l'adresse suivante:
Forest River, Inc.
Attn: Corporate Compliance
PO Box 30
Middlebury, IN 46540

Sincèrement,
Forest River, Inc.
Bureau de la conformité corporative

Page 1 de 1

Au

BULLETIN de SERVICE TECHNIQUE 51-1651 INSTRUCTIONS CORRECTIVES
Marque(s): Plusieurs, voir plus bas
Modèle(s): Plusieurs, voir plus bas
Année modèle(s): Plusieurs, voir plus bas
Problème :
L’écran peut ne pas s’allumer selon la
vitesse de retour du voltage

Code Réparation: SB-588-05-00-004366
Temps alloué : 0.50 hre.
Code d'inspection : SB-588-05-00-004365
Temps alloué : .30 HRS
Photo(s) Requises: Non
Autorisation préalable requise : Non
Numéro de pièces Voir correctif
Retour de pièces : OUI

Débranchez les bornes positives et négatives de la batterie et de toute autre batterie auxiliaire, si une génératrice
est installée, assurez-vous qu'elle est à l'arrêt et enfin assurez-vous que le véhicule n'est pas branché à une
alimentation électrique extérieure. Bloquez les pneus et les roues pour empêcher le véhicule de bouger. Le nonrespect de ces règles peut provoquer une électrocution, un incendie, des dommages à la propriété ou des
blessures personnelles, et même la mort
CERTAINS– ENTOURAGE: E1C330DSC année 2023
CERTAINS– ENTRADA: EAC24FM, EAC2200SF, EAC24FM, EAC2600DSF, EAC2700NSF, EAC2900DSF, EAC2950OKF,
EAC3100FBF, EAC2600DSF & EAC3100FBF année 2022 – 2024
CERTAINS– FORESTER: FRC2151SLEF, FRC2251SLEF, FRC2441DSF, FRC2851SLEF, FRC2861DSF, FRC2951LEF,
FRC3011DSF, FRC3051SF, FRC3251DSLEF & FRC3251DSLEF année 2023 – 2024
CERTAINS – SOLERA: DSC27DSEF année 2023
CERTAINS SUNSEEKER: SSC2150SLEF, SSC2350LEF, SSC2440DSF, SSC2550DSLEF, SSC2850SLEF, SSC2860DSF,
SSC2950LEF, SSC3010DSF, SSC3250SLEF & SSC3250SLEF année 2023 – 2024

Consultez le document de procédure corrective provenant de Lippert Component joint à cette lettre.

Page 1 de 1

MISE À NIVEAU MOTORISÉE DE BASECAMP
REMPLACEMENT DU CONTRÔLEUR
Numéro TSB : 85-001-2023
Produit : Nivellement du camp de base
Date : 19 juin 2023

Taux de main-d’œuvre : Inspecter : 0,3 heure

Inspecter et remplacer : 0,5 heure

Objectif
NOTE : Ce document remplace la version précédente 85-001-2023 datée du 7 juin 2023, qui doit être retirée
de vos dossiers. Cette révision clarifie le code de date du contrôleur.
Ce document décrit la procédure à suivre pour remplacer un contrôleur de nivellement motorisé Basecamp
qui ne répond pas après que l’allumage de l’autocar a été activé.
Lorsque la tension constante du contrôleur tombe à 5,2 volts, le contrôleur s’éteint. Lorsque le courant est
lentement rétabli (pas immédiatement) dans la plage des 12 volts (10,6 volts-14 volts), l’écran peut ou non
s’allumer en fonction de la rapidité avec laquelle la tension a été augmentée, mais les fonctions/boutons ne
réagissent pas.
Les contrôleurs concernés sont identifiés par le code de date figurant au dos du contrôleur : code de
date 1823 et moins.
Si un contrôleur doit être remplacé, aucune autorisation de Lippert n’est nécessaire pour installer le nouveau
contrôleur. Les anciens contrôleurs doivent être renvoyés à Lippert à l’adresse suivante :
Garantie Lippert
À l’attention de : Laboratoire de garantie
2020 Blakesley Parkway
Bristol IN 46507

Rév : 07.18.2023