Technical Service Bulletin

91-23-03 - MIB3 Various Infotainment Concerns

Transaction No:

2070941/1

Release date:

7/24/2023

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

Arteon, Atlas,
Atlas Cross
Sport, Golf/GTI,
Jetta, Tiguan

2021

All

All

All

All

Arteon, Atlas,
Atlas Cross
Sport, Jetta,
Taos, Tiguan

2022 - 2023

All

All

All

All

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2070941/1

07/24/2023

91-23-03

Original publication.

Note:
This technical bulletin must be read in its entirety before attempting the software update.
If software updates or flash campaign/actions are performed on a vehicle, a charger with at least
70A charging current MUST be used in order to avoid problems during software updates and flash
campaign/actions.
The customer may report one or more of the following symptoms:
Infotainment system freezes and/or reboots
Infotainment system will not turn on/boot up
Infotainment system loses sound and/or volume controls malfunction
Navigation system malfunctions
App-Connect malfunctions
SiriusXM radio malfunctions

Page 1 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-03 - MIB3 Various Infotainment Concerns

Transaction No:

2070941/1

Release date:

7/24/2023

Technical Background
This procedure resolves the concern(s) specified above by updating the MIB3 Infotainment System to the
latest software level 0841.

Production Solution
Not applicable.

Service
Software Update Procedure
Connect the MTRMSP0702 battery maintainer/charger to the vehicle’s 12 volt battery.
Switch the ignition to the ON position.
Check the current software level by pressing the “Menu” hard key.
Page over in the Infotainment menu to select “Settings” from the touchscreen menu.
In “System Settings”, scroll down to select “System Information” from the touchscreen menu.

If the “Software”
level is lower than
0841, proceed with
this Technical
Bulletin.
If the “Software”
level is equal to or
greater than 0841,
this work procedure
does not apply.

Page 2 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-03 - MIB3 Various Infotainment Concerns

Transaction No:

2070941/1

Release date:

7/24/2023

Create the USB Drive with SD/USB Creator:
Refer to Technical Bulletin 2054866 (00-19-04) Set Up SD/USB Creator to Obtain Software Updates.
Use USB part number 3G0.919.360.TH

Update Programming:
Section 1: USB
Insert the USB driver 3G0.919.360.TH into port 1 of the USB connection in the center console.
Press and hold the “Menu” hard key located on the MIB display until “Service Mode” is made available.
Select “Software Update/Versions”.
Select “Start Update”.
Select “Update”.
Select the option “USB 1”.
Select “Start Update”.
Select “Start Update” again on the following screen.

The software update will now begin. Please note that various screens may be displayed during the
update process. Additionally, the infotainment display may switch off/on. This is normal behavior.

When the “Update Summary” screen appears, select “Resume”.
When the completed update prompt appears, select “OK”.

Section 2: Software Version Management (SVM)
Connect the ODIS tester to the vehicle’s Data Link Connector (DLC).
Initiate Guided Fault Finding (GFF) and allow the tester to complete interrogation of all modules.
Once GFF is complete, click on the “Special Functions” tab.
Under “5F – Information Electronics 1 – J794”, select “Adapting Software”.
Select option 1 “Software update via measure code”.
Enter SVM code 3700.
Continue through the test plan, confirming steps as needed.
When the test is complete, the test results will read “Data version in the vehicle is current”.
Once the update is complete, exit GFF and remove the USB from the USB drive.
Page 3 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

Transaction No:

2070941/1

Release date:

7/24/2023

91-23-03 - MIB3 Various Infotainment Concerns

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range
From

VIN Range To

Arteon, Atlas,
Atlas Cross
Sport, Golf/GTI,
Jetta, Tiguan

2021

All

All

All

All

Arteon, Atlas,
Atlas Cross
Sport, Jetta,
Taos, Tiguan

2022 - 2023

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type 1)

Service Number:
9193

Damage
Code
0039

HST

Damage Location (Depends on Service
No.)

--

--

Parts Manufacturer Arteon, Taos, Atlas, Atlas Cross Sport, Golf, GTI, Jetta,
Tiguan
Labor Operation 3) : Charge Battery

WG8 2)

27068950 = See Elsa for latest time units

Labor Operation 3) : Update Programming 91931999 = 30 TU
USB
Labor Operation 3) : Update Programming See GFF Time expenditure.
SVM
91931999

Causal Part:

Diagnostic Time 4)
GFF Time expenditure

01500000 = Actual GFF print out. 70 TU max.

YES

Page 4 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-03 - MIB3 Various Infotainment Concerns

Transaction No:

2070941/1

Release date:

7/24/2023

01210002 = 00 TU

Road Test

NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2070941” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools
Tool Description

Tool No:

Midtronics Battery Tester/Charger

MTRMSP0702 battery maintainer/charger

VAS Diagnostic Tool

-

VAS 6150/X & VAS 6160/X and
ODIS Service with current online updates

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.