Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Routan

2009-2013

All

All

All

All

Passat, Passat
Wagon

2006-2010

All

All

All

All

Golf, Jetta

2005-2010

All

All

All

All

Tiguan

2009-2013

All

All

All

All

Eos

2007-2013

All

All

All

All

New Beetle,
Beetle
Convertible

2005-2010

All

All

All

All

CC

2009-2013

All

All

All

All

Jetta
SportWagen

2010-2013

All

All

All

All

Beetle, Beetle
Convertible

2012-2013

All

All

All

All

Passat

2012-2013

All

All

All

All

Touareg

2008-2013

All

All

All

All

Jetta Sedan

2011-2013

All

All

All

All

Condition
91 13 09 March 27, 2013 2020627 Supersedes T.B. V911012 dated June 01, 2010 to include 2013 model year
Pre-activation information.
Satellite Radio Overview

Page 1 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Technical Background
To provide an overview of:
• 2013 Model Year Vehicle Pre-activation
• ESN Location
• Warranty and Service Repair Instructions (All Model Years)
• Dealer Support
• Vehicles Equipped with Accessory iPod Satellite Adapter Kit Concerns
• RNS-510, Unable to Display XM Station Names with “Best of XM” Subscription Upgrade
• SIRIUS Satellite Radio "Best of XM" Stations Not Available, Model Years 2005 - 2007 (USA Only)

Production Solution
No production change required.

Service
2013 Model Year Vehicle Pre-Activation
• All vehicles (excluding Routan) arrive with SIRIUS service pre-activated for 3 months
• RNS-510 Navigation radio includes 3 months traffic subscription
• Routan is activated for 12 months including traffic subscription
• If NOT pre-activated, a phone call to the Dealer Support group (below) for re-activation is required
• This re-activation is mandatory at time of sale. Vehicle power must be ON with an unrestricted view to the
sky. The Electronic Service Number (ESN) can be found by tuning to channel (000)
ESN Locations
If a module / radio is unable to display ESN via radio screen or measure value blocks the information can be found
in the following locations:
• External satellite module: The ESN is located on a sticker
• RCD-510 (Premium 8): ESN is located on the sticker on the top portion of the radio
• RNS-510 Navigation Radio: No ESN retrieval is possible if the unit is unable to be powered up
• Premium 8 Entry: ESN is located on the sticker on the top portion of the radio
• RNS-315 Navigation Radio: No ESN retrieval is possible if the unit is unable to be powered up

Page 2 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty/Service Repair Instructions (All model Years)
• If a radio is deactivated / timed out, DO NOT immediately replace radio under Warranty. Call SIRIUS or XM
Customer Care at the phone number provided (below) to confirm subscription and attempt reactivation
• If a radio / satellite control module requires replacement due to a defect, the ESN must be recorded and
reported to either SIRIUS or XM Customer Care (below) for deactivation. If the new radio / satellite control
module is available, have Agent transfer service from the old module to the new module
Dealer Support
Location
Dealer Support Website

Website

Contact Information

www.siriusxmdealer.com

Web-based information
24/7

Notes
Current info Regarding:
• Programming
• Press releases
• Channel guides
• Data services
• Downloadable tipsheets
• Regional manager
lookup

SIRIUS USA

XM USA

SIRIUS CANADA

www.sirius.com

1-888-465-8528 Monday Saturday, 8 AM - 11 PM
EST / Sunday, 10 AM - 10
PM EST

www.xmradio.com

www.siriuscanada.ca

1-800-852-9696 Monday - Vehicle model years 2005Saturday, 8 AM - 11 PM 06 only
EST / Sunday, 8 AM - 8
PM EST
1-866-635-9611 Monday Saturday, 6:30 AM - 12 AM
EST / Sunday, 8 AM - 8
PM EST

Page 3 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Vehicles Equipped with Accessory iPod Satellite Adapter Kit Concerns
An available accessory iPod adapter is available that runs through the satellite control module. To diagnose a
satellite radio concern, perform the following:
• Disconnect the iPod adapter harness from the satellite control module. Do not remove the harness
• Reconnect the factory harness to the satellite control module
• If operation of satellite radio resumes, the problem needs to be diagnosed with the iPod adapter. Otherwise,
satellite radio needs to be diagnosed
Tip:
• Satellite control modules replaced for an accessory concern will be charged back
• See ElsaWeb for the latest Accessory iPod Satellite Adapter kit technical bulletin for NB/NBC
RNS-510, Unable to Display XM Station Names with “Best of XM” Subscription Upgrade:
Due to software concerns, a specific procedure is necessary by Sirius to activate the “Sirius Everything plus the
Best of XM” subscription service. Please contact your Sirius XM Regional Manager for assistance. The list of
regional managers can be located as follows
• www.siriusxmdealer.com
RNS-510, Unable to Transfer Traffic Subscription:
Please contact your Sirius XM Regional Manager for assistance. The list of regional managers can be located as
follows.
• www.siriusxmdealer.com
Tip:
Original and New ESN numbers will be required.
SIRIUS Satellite Radio "Best of XM" Stations Not Available, Model Years 2005 - 2007 (USA Only)
Due to hardware design, the Generation 1 SIRIUS satellite module is unable to receive additional channels related
to "SIRIUS Everything Plus the Best of XM" subscription package.
Vehicles Involved:
• (A5) Jetta 2005 - 2007 (1K_7M097367)
• GTI/Rabbit 2006 - 2007 (1K_7W122000)
• Eos 2007 (1F_7V031000)
• New Beetle 2005 - 2007 (1C_7M514245)
• New Beetle Convertible 2005 - 2007 (1Y_7M415246)
• Passat 2006 - 2007 Emden (3C_7E035000), Mosel (3C_7P022000)

Page 4 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Tip:
XM satellite modules are not affected, only SIRIUS satellite modules with dual antenna inputs. See below.

Suggested Service Repair:
•

No retrofit available at this time

Warranty
Information only.

Required Parts and Tools
No Special Parts required.
No Special Tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.