Technical product information
Charging starts and stops when using a public charging unit
Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley
rest Europe (6E02),Japan E03 Bentley Japan (6E03),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United
Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05

Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

Bentley
2066502/2
EH
Approval

Event memory entries
Diagnostic address
Event memory entry
Fault type Fault status
00C6 - High-voltage battery charger P33E800: Charge socket A, charge connector lock mechanical malfunction
static
New customer code
Object of complaint
electrical power, electric system, data transfer -> power supply
electrical power, electric system, data transfer -> battery management -> charging highvoltage battery

Vehicle data
Bentayga Hybrid
Sales types
Type
4V14F9
4V14F9
4V14F9
4V14F9

MY
2020
2021
2022
2023

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

New Flying Spur Hybrid
Sales types
Type
ZG23GB
ZG23GB
ZG25GB

MY
2022
2023
2023

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*

Documents
Document name
master.xml

INTERNAL

Complaint type
functionality
functionality -> defective function
sequence

Position

Technical product information
Charging starts and stops when using a public charging unit

Transaction No.: 2066502/2

Customer statement / workshop findings
Customer statement
•

When using a public charging unit to charge the high voltage battery, charging starts and is then interrupted/stops

Workshop findings
The following DTC is also evident:
•

P33E800: Charge socket A, charge connector lock mechanical malfunction – passive/sporadic

Technical background
VERY IMPORTANT: This vehicle uses a High voltage system and MUST only be worked on by suitably qualified
personnel
VERY IMPORTANT: Please ensure all guidelines within the repair manual are strictly followed before and whilst
conducting any work on vehicles with a High voltage system
Referring to Figure 1 - Whilst charging the high voltage battery at a public charging unit and the vehicle is unlocked the charge socket locking pin
retracts. The unsupported weight of the cable results in the cable relaxing within the charge socket, the charging issue is evident when the
vehicle is locked, this is due to the locating pin being unable to lock into place resulting in the charging process being interrupted

Figure 1
In the event the issue is as described within the Customer statement/Workshop findings section, refer to the instructions
within the Measure section of this TPI

Production change
-

Measure
1) Referring to Rep.Gr 93 - Carry out an Inspection and classification of the Hybrid battery unit AX1
VERY IMPORTANT: In the event that the classification result of the battery is ‘Normal’ the operative should conduct the
remaining steps of this TPI from step 2
However
If the classification result of the battery is either ‘Danger’ or ‘Warning’ then move the car to the quarantine area and raise a
DISS immediately, the operative MUST NOT continue with any other work unless instructed via the open DISS query
2) Check the operation of the charging system using the customer’s and the retailers own charging equipment
3) Run a full diagnostic log and check if the DTC within the Technical background section are evident

INTERNAL

If DTC logged is as shown within the Technical background section, the issue is likely to have occurred when the customer
has used a public charging unit and cable. The issue can occur after the vehicle is unlocked, the weight of the public
charging unit cable being used prevents a pin lock re-activation of the cable if the vehicle is then locked
4) Clear all DTC’s and check the operation of the Charging system
5) Advise the customer that when using Public charging equipment, the charge cable should be supported until pin lock has been activated
In the event that there is a new charging complaint with different DTC’s logged, reference should also be made to other VIN
applicable charging issue related TPI’s where relevant

INTERNAL