Warranty Information
Number: VWS-12-05

SAGA Communication
Subject: Claim Processing for the Volkswagen DoubleCheck

Date: Nov. 21, 2012
This document conveys
Volkswagen SAGA information.

Volkswagen DoubleCheck
Volkswagen has re-defined the Courtesy Vehicle Check and re-named it to the Volkswagen DoubleCheck.
From the SAGA claim information perspective there are no changes (see the table below). There are,
however, changes to the claim submission time and mileage limitations. Effective with claim reception
date of December 1, 2012, claims for the 30-day Volkswagen DoubleCheck must be submitted in SAGA
within 90 days of the vehicle’s in-service date, regardless of mileage. The Volkswagen DoubleCheck may
only be claimed once per VIN.
Note: Claims processed within the time and mileage limits of the Courtesy Vehicle Check
(6 months or 6,000 miles, whichever occurs first, from the vehicle’s in-service date) will be accepted in
SAGA through claim reception date of November 30, 2012 after which the limitations described above for
the Volkswagen DoubleCheck will apply
.
Claim Type

1MA

Maintenance claim after delivery

Service Number

0110

Volkswagen DoubleCheck (formerly Courtesy Vehicle Check)

Damage Code

0055

Repair as instructed

Damage Location

Blank

Must be blank

Part Manufacturer Code
Labor Operation

TX2
01 10 00 00

Courtesy Vehicle Check, 50 time units, select as causal

Note: There will be no reimbursement by Volkswagen for the usage of shop supplies or for fluid top off
associated with the Volkswagen DoubleCheck.
The appropriate Warranty communications will be updated shortly to reflect this change.

Questions
For any questions regarding this communication, please contact the Warranty Helpline at 866-306-8447 or
warranty.helpline@vw.com.

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