Q395UPS3814 Service Bulletin/Repair Instructions

Page 1 of 3
TECHNICAL BULLETIN

Q395 UPS3814-2bNAS1

11 JUN 2014
© Jaguar Land Rover North America, LLC

NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools,

and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some

vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-ityourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land

Rover service facility to determine whether this bulletin applies to a specific vehicle.
SECTION: 307-01
Update Prior to Sale: Potential Transmission Filter Detachment from Fluid Pan

AFFECTED VEHICLE RANGE:

LR4 (LA)

Model Year:

VIN:
2014

EA711721
Range Rover Sport (LW)

Model Year:

2014

VIN:

EA356919-EA360460

Range Rover (LG)

Model Year:

VIN:
2014

EA162518-EA164102
MARKETS:

NAS
CONDITION SUMMARY:

Situation: An issue has been identified on a number of 2014 model year LR4 (L319), Range Rover Sport (L494),

and Range Rover (L405) vehicles where the transmission filter may become detached from the transmission fluid

pan. This could result in harsh shifting of the transmission and a transmission fault message maybe displayed on

the Instrument Cluster message center.

Action: Retailers are required to HOLD all affected vehicles (see Service Bulletin SGI14-25 for specific affected

VINs) that are in their control and refrain from releasing the vehicles for new or used vehicle sale pending

completion of the rework action detailed in this Technical Bulletin. Unsold vehicles should have this performed as

part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the

customer. Affected vehicles already in the hands of customers should be updated at the next available

opportunity.
PARTS:
NOTE: * an allowance equivalent to £150.00 (approximately $237.00) has been provided to cover

the cost of the transmission oil and must be claimed using Sundry Code 'ZZZ999'
NOTE: ** when ordering parts, order only the expected percentage demand of parts identified

DESCRIPTION

Transmission fluid pan

kit
PART No. / SUNDRY

CODE

LR065238
QTY. /

VALUE*

1
EXPECTED % of VEHICLES REQUIRING

PARTS**

100
http://topix.landrover.jlrint.com/topix/service/procedure/483298/ODYSSEY_FSA/G178001... 7/7/2014
Page 2 of 3
Transmission oil
ZZZ999
£150.00
100
SPECIAL TOOLS:

Refer to Workshop Manual / Service Instruction for any required tools
WARRANTY:
NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any

rework action. Repair procedures are under constant review, and therefore times / prices are subject to

change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair

time. At the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions

are identified to ensure the correct parts are available and adequate workshop time is allocated for

repairs to be completed at one visit.

Warranty claims must be submitted quoting Program Code 'Q395' together with the relevant Option Code from the

table. The SRO and part information listed have been included for information only. The Option Code(s) that allows

for the drive in / drive out allowance may only be claimed if the vehicle is brought into the workshop for this action

alone to be undertaken.

This program is valid for a limited time only. Warranty claims with a repair date prior to the 28 November 2014

closure date must be submitted for payment within 30 calendar days of completion of the repair.

PROGRAM

CODE
OPTION

CODE
DESCRIPTION
SRO
TIME

(HOURS)
QTY. /

VALUE*
44.24.04 1.8
LR065238

ZZZ999
1

£150.00
44.24.04 1.8

02.02.02 0.2
LR065238

ZZZ999
1

£150.00
44.24.04 1.7
LR065238

ZZZ999
1

£150.00
44.24.04 1.7

02.02.02 0.2
LR065238

ZZZ999
1

£150.00
44.24.04 1.6
LR065238

ZZZ999
1

£150.00
NOTE: LR4 (L319) only

Q395
PARTS /

SUNDRY CODE
B

Transmission pan - Fluid Renew
NOTE: LR4 (L319) only

Q395
C

Transmission pan - Fluid Renew

Drive in/drive out
Q395
B
NOTE: Range Rover

Sport (L494) 5.0L V8 only

Transmission pan - Fluid Renew
NOTE: Range Rover

Sport (L494) 5.0L V8 only

Q395
C

Transmission pan - Fluid Renew

Drive in/drive out
Q395
B
NOTE: Range Rover

Sport (L494) 3.0L V6 only
http://topix.landrover.jlrint.com/topix/service/procedure/483298/ODYSSEY_FSA/G178001... 7/7/2014
Page 3 of 3
Transmission pan - Fluid Renew
NOTE: Range Rover

Sport (L494) 3.0L V6 only

Q395
44.24.04 1.6

02.02.02 0.2
LR065238

ZZZ999
1

£150.00
44.24.04 1.9
LR065238

ZZZ999
1

£150.00
44.24.04 1.9

02.02.02 0.2
LR065238

ZZZ999
1

£150.00
44.24.04 1.6
LR065238

ZZZ999
1

£150.00
44.24.04 1.6

02.02.02 0.2
LR065238

ZZZ999
1

£150.00
C

Transmission pan - Fluid Renew

Drive in/drive out
Q395
B
NOTE: Range Rover

(L405) 5.0L V8 only

Transmission pan - Fluid Renew
NOTE: Range Rover

(L405) 5.0L V8 only

Q395
C

Transmission pan - Fluid Renew

Drive in/drive out
Q395
B
NOTE: Range Rover

(L405) 3.0L V6 only

Transmission pan - Fluid Renew
NOTE: Range Rover

(L405) 3.0L V6 only

Q395
C

Transmission pan - Fluid Renew

Drive in/drive out
NOTE: * an allowance equivalent to £150.00 (approximately $237.00) has been provided to cover

the cost of the transmission oil and must be claimed using Sundry Code 'ZZZ999'

Normal Warranty policies and procedures apply
SERVICE INSTRUCTION:

1. Renew the transmission fluid pan (see TOPIx Workshop Manual, section 307-01).
http://topix.landrover.jlrint.com/topix/service/procedure/483298/ODYSSEY_FSA/G178001... 7/7/2014

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