Bulletin No.: PIT6026C
Published date: 06/27/2023

Preliminary Information
PIT6026C Dead Battery / Radio Inoperative / OTA Failed Message
As a Result of OTA Update N22-238206
Product Investigation Review Required
Models
Brand:

Model:

Model Years:

VIN:
from

Engine:

to

Transmissions:

Chevrolet

Suburban

2022

All

All

All

All

Chevrolet

Tahoe

2022

All

All

All

All

GMC

Yukon

2022

All

All

All

All

Involved Region or Country United States and Canada
Condition
Cause

Some vehicles may not power on or have a dead battery along with a radio that’s
inoperative, blank or shows a failed to update message. A technician may also nd
that OTA update N22-238206 is waiting to install or has failed to install.
The cause of this condition could be related to an OTA update attempting to install.

Correction:
1. Charge the vehicle battery and test for a good battery. Then con rm the vehicle will start and run.
NOTE: When connecting the negative battery charger lead, use a solid engine ground or the ground stud in the
engine compartment that is connected directly to the battery negative cable/terminal/post. Do NOT connect the
battery charger lead directly to the negative battery post.
2. Go into vehicle settings and verify under "Vehicle Updates" that it shows OTA N22-238206 pending or failed.
NOTE: If the vehicle does not power up or start once the battery is charged, then this procedure does not apply
and perform normal SI Diagnostics.
3. If OTA N22-238206 shows pending or failed, Reprogram the A11- Radio using Techline Connect SPS2.
NOTE: Programming may require use of a USB ash drive. Be sure to follow the programming instructions in
Service Information.
4. If OTA N22-238206 still shows pending or failed after the radio has been reprogrammed, contact TAC by
creating a DCM case and reference this PI number PIT6026A in the TAC case along with any other pertinent
information including the previously recorded campaign number. For Canada dealerships call TAC to create a
TAC case.
5. TAC will send your VIN to engineering to have a cancel request performed. TAC will send a con rmation
message back indicating the cancel request has been requested.
6. Once con rmation message received back from TAC, verify that no OTA's show pending or failed.

Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
3487868*

Description
Radio Programming with SPS

Labor Time
0.9 Hr.

*This is a unique Labor Operation for Bulletin use only.

Version History
Version
Modi ed

3
05/23/2023 - Created on.
05/25/2023 - Updated Model List and updated correction information
06/02/2023 - Added Unique Labor Operation
06/27/2023 - Updated Region List

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