NHTSA ID Number: 10239167
Manufacturer Communication Number: PIT5977F
TSB/Document Date: 2023-07-17
Summary
This Preliminary information communicates to dealers that there is a known issue with a loss of audio and the concern is being investigated by GM Engineering.
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TSB/Document ID: PIT5977F
Replacement Service Bulletin Number:
MFR Communication Date: 2023-06-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Bulletin No.: PIT5977F
Published date: 06/19/2023
Preliminary Information
PIT5977F Device Is Starting Message On Radio - No Audio Then
Loud Audio
Proactive
Product Investigation Review Required
Models
Brand:
Model:
Model Years:
VIN:
from
Engine:
to
Transmissions:
Silverado
2022 - 2023
All
All
All
All
Silverado HD
2024
All
All
All
All
Suburban
2022 - 2023
All
All
All
All
Tahoe
2022 - 2023
All
All
All
All
Sierra
2022 - 2023
All
All
All
All
Sierra HD
2024
All
All
All
All
Yukon
2022 - 2023
All
All
All
All
Yukon XL
2022 - 2023
All
All
All
All
Involved Region or Country GME, GMIO, GMNA, GMSA and Holden.
Additional Options (RPO)
Condition
IOK
Condition: Condition 1: Some customers may comment that audio goes to max at
start-up or during the drive cycle AND the customer is able to adjust the volume
back down WITHOUT a key cycle or system reboot.
Condition 2: Customer may also comment about a "Device is starting" message that
comes across the radio screen.
These conditions may happen at the same time.
They may also comment that the audio cut out before this message shows up, and
when the audio returns it is louder than before the incident.
Cause
This may be caused by a software anomaly.
Correction:
For vehicles with an active data plan
Step 1: Dealers need to verify that Google Play Service is installed by going into Settings >> Apps and Permissions
>> Show all apps >> nd Google Play Services
Step 2: If Google Play Services is NOT available or has a software version below 23.06.15 the system MUST be
reset, and the customer must go through the Google setup wizard.
If Google Play services is available check the software version by clicking Google Play Service and checking the
version. See example below.
Step 3: To reset the system, go to settings >> System >> Reset Options >> Erase Infotainment Data >> Press Erase.
Inform the customer that the system will go back to factory settings.
Step 4: Once the system is reset follow the setup by ACCEPTING Google services and signing into a Google
account.
Continue through the setup and once complete all the apps will update and you should see a screen like the one
below.
Final step: Verify that Google Play Services has been installed by going into Settings >> Apps and Permissions >>
Show all apps >> nd Google Play Services
If vehicle doesn’t have any active data plan, please follow below steps
1. Perform Erase Infotainment data by navigating to Setting>>System>>Reset Options>>Erase infotainment
data.
2. Once screen comes up, press the HOME button and go to Settings>>Connections>>Wi Network>>Connect
Radio to external network for the data connectivity
3. Go to bell icon on top of the noti cation bar and select “Finalize your pro le setup “ and then accept the
Google Terms and then follow each step of the Google Setup Wizard.
A. Accept Google terms
B. Complete setup by nishing pro le setup
C. Final screen before set up is complete
4. Final step: Verify that Google Play Services has been installed by going into Settings >> Apps and
Permissions >> Show all apps >> nd Google Play Services.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
3487848
Description
Labor Time
Erasing Information data and Verify Google Play Services
0.5 Hr.
is Installed and Up to Date
*This is a unique Labor Operation for Bulletin use only.
Version History
Version
Modi ed
7
02/01/2023 - Created on.
03/13/2023 - Updated correction section.
03/31/2023 - Updated correction and Admin details
04/07/2023 - Updated correction and Admin details
05/22/2023 - Updated to change correction
06/01/2023- Updated to add 24 MY HD trucks and instructions for vehicle
with no data
06/19/2023 - Updated Regions.
© 2023 General Motors
. All Rights Reserved.
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