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NHTSA ID Number: 10239111

Manufacturer Communication Number: ONL6AX07052023

TSB/Document Date: 2023-07-14


Summary

Owner Notification Letter - Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not automatically restart. AcuraeBay logo is providing a product update with new PGM-FI software update to fix this issue.


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TSB/Document ID: ONL6AX07052023

Replacement Service Bulletin Number:

MFR Communication Date: 2023-07-05

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ENGINE AND ENGINE COOLING

MFR Component System:

MFR Component Subsystem:


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July 2023
RE: Product Update: 2015–2020 TLX PGM-FI Idle Stop Software Update
Dear FIRSTNAME LASTNAME,
What is the reason for this notice?
Our records indicate a Product Update has not been completed on your 2018 XXXXX (Vehicle
Identification Number XXXXXXXXXXXXXXXXX). Under certain circumstances, after coming to a stop
and the idle stop feature engages, the vehicle may not automatically restart. AcuraeBay logo is providing a
product update with new PGM-FI software update to fix this issue.
What will AcuraeBay logo do?
AcuraeBay logo will update the PGM-FI software for free. Please call any authorized AcuraeBay logo dealer and make an
appointment to have your vehicle repaired for FREE. Once you make an appointment for your vehicle, be
advised that the PGM-FI software update process may take approximately 15 minutes.
However, your dealer can provide you with a better estimate of the overall time for this service visit, as it
may be necessary to make your vehicle available for a longer period of time. If you are not the only driver
of this vehicle, please advise all other drivers and passengers of this important information.
California Owners Only
The DMV will not renew your registration until the product update software repair has been completed.
After completing the repair procedure, your dealer will give you a Vehicle Emission Recall - Proof of
Correction certificate. Please make sure your dealer completes and gives you the certificate. Keep the
certificate for your records as proof that the repair was completed. Submit the certificate to the DMV only
if they request it.
If you have any questions
If you have any questions about this notice, or need assistance locating an AcuraeBay logo dealer,
please call American HondaeBay logo’s Customer Support & Campaign Center at 1-888-234-2138. You
can also visit AskUs.acura.com to use our 24/7 virtual agent, or locate a dealer online at
mygarage.acura.com. If you are a client in a U.S territory, please contact your local distributor/dealer.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American HondaeBay logo Motor Co., Inc.

NOTICE: If this is a leased vehicle, please forward this notice to the lessee.
FOR DEALER USE ONLY: REFERENCE SERVICE BULLETIN #22-008/ DEFECT #6AX/ SYMPTOM SC8

Julio del 2023
RE: Actualización de producto: Actualización del programa de PGM-FI para el modo de parada en
ralentí del TLX 2015–2020
Estimado FIRSTNAME LASTNAME,
¿Cuál es el motivo de esta notificación?
Nuestros registros indican que no se ha completado una Actualización de producto en su 2018 XXXXX
(Número de identificación del vehículo XXXXXXXXXXXXXXXXX). Bajo ciertas circunstancias, después de
detenerse y que la función de parada en ralentí se activa, el vehículo puede que no arranque
automáticamente. AcuraeBay logo está proporcionando una actualización de producto con la nueva actualización del
programa del PGM-FI para corregir este problema.
¿Qué hará AcuraeBay logo?
AcuraeBay logo actualizará el programa de PGM-FI de forma gratuita. Por favor llame a cualquier concesionario
autorizado AcuraeBay logo y haga una cita para la reparación de su vehículo de forma GRATUITA. Una vez que
programe una cita para su vehículo, le avisamos que el proceso para actualizar el programa de PGM-FI
podría tardar aproximadamente 15 minutos.
No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de
servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. Si usted
no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre
esta información importante.
Solamente propietarios en California
El DMV no renovará su registro hasta que la reparación del programa de esta actualización de producto
haya sido completada. Después de completar este procedimiento de reparación, su concesionario le
entregará un certificado de Prueba de Corrección – Campaña de seguridad de emisiones del vehículo
(Vehicle Emissions Recall - Proof of Correction). Por favor asegúrese que su concesionario complete y le
entregue el certificado. Mantenga el certificado para sus registros como prueba que la reparación fue
completada. Envíe el certificado para el DMV solamente si ellos lo solicitan.
Si tiene preguntas
Si tiene alguna pregunta acerca de esta notificación o si necesita ayuda para ubicar a un concesionario
AcuraeBay logo, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American HondaeBay logo al 1888-234-2138. Usted también puede ubicar un concesionario en línea en mygarage.acura.com. Si usted
es un cliente en un territorio de Estados Unidos, por favor comuníquese con su distribuidor/concesionario.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American HondaeBay logo Motor Co., Inc.

AVISO: Si este es un vehículo arrendado, por favor envié esta notificación al arrendatario.
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #22-008 /
DEFECTO #6AX / SÍNTOMA #SC8

1


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