NHTSA ID Number: 10238636
Manufacturer Communication Number: TJ36187.3.1
TSB/Document Date: 2023-07-05
Summary
Internet Connectivity symbols in CCD.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Internet Connectivity symbols in CCD
TJ 36187.3.1
Issuer (Dept.)
Issue Date
Status Date
Technical Service
5/8/23
5/17/23
Car Market
Partner
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3975
Function Description
Page
Mobile data services, general
Page 1 of 6
Attachment
File Name
File Size
Google Built-in Connectivity Fault Tracing (1).pdf
0.7355 MB
Know Your Triangles.pdf
0.1573 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
NOTE: Do not replace TCAM units for the symptoms described below.
If the vehicle has no internet connection and shows any of the following three symbols (see attached
“Know Your Triangles.pdf” for reference) at the top of the CCD:
1. “Hollow Triangle With An X”
2. “LTE Full Triangle With An X”
3. “Full Triangle With An X”
Please see advice under “Service.”
CCD = Central Console Display
DIM = Driver information Module
BUB = Back up battery
T&C = Terms & Conditions
CSC Customer Symptom Codes
Code
Description
EM
Internet Connection/Does not work
7N
Navigation/Other navigation problems
EO
Navigation/Does not work
DTC Diagnostic Trouble Codes
Technical Journal 36187.3.1
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
224
2023-9999
-
202222-999952
225
2023-9999
-
202222-999952
227
2023-9999
-
202222-999952
235
2022-9999
-
202122-999952
236
2022-9999
-
202122-999952
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
256
2023-9999
-
202222-999952
536
2021-9999
-
202037-999952
539
2022-9999
-
202139-999952
SERVICE:
Full Triangle With An X:
This symbol will most likely appear when cellular connection is present, but internet services
are disabled.
Customer Questionnaire:
•
•
•
When was this issue first detected? During or in between driving cycles?
For how long has this issue been present?
Is the navigation system and GPS working as expected or is there a message in DIM stating
“Searching for GPS”?
Support:
•
•
•
•
Verify that Vehicle SIM Data is enabled in the Settings-->Connectivity menu. If found disabled,
wait a few minutes before proceeding with fault tracing to see if full connectivity is restored.
Perform an IHU restart by pressing and holding the home button for approximately 20 seconds.
If symptom is still present, do a TCAM restart by pressing and holding the front defrost button
for approximately 20 seconds.
If no change after 24-48 hours and no known network disturbances have occured, please fault
trace as normal using VIDA.
Hollow Triangle with X:
This symbol will most likely appear when there is an issue relating to the TCAM unit.
Customer Questionnaire:
•
•
•
When was this issue first detected? During or in between driving cycles?
For how long has this issue been present?
Is the navigation system and GPS working as expected or is there a message in DIM stating
“Searching for GPS”?
Page 2 of 6
2023-05-17
Technical Journal 36187.3.1
Support:
•
•
•
Confirm that a TCAM Certificate has not inadvertently been removed by navigating to the
Remote Services section in VIDA (Planning & Diagnostics-->Diagnostics-->Remote Services->Click on orange box and follow instructions)
If the customer has done a TCAM restart via the front defrost button and 24-48hrs have passed
without any improvement, please try to reset the TCAM through the VIDA application.
If no diagnostic connection is possible, a hard reset of the TCAM BUB (Back-Up Battery) and
12V Main battery (by physically disconnecting power) is needed. Please observe that the BUB
needs to be disconnected prior to disconnecting the 12V Main battery.
LTE Full Triangle With An X:
When LTE is displayed this means that the TCAM unit is connected to a network.
Issue is likely to be caused by either a network issue or communication issue between IHU
and TCAM.
Customer Questionnaire:
•
•
•
Has the customer accepted the T&C process?
When was this issue first detected? During or in-between driving cycles?
For how long has this issue been present?
Support:
•
•
•
•
Verify that Vehicle SIM Data is enabled in the Settings-->Connectivity menu. If found disabled,
wait a few minutes before proceeding with fault tracing to see if full connectivity is restored.
Perform an IHU restart by pressing and holding the home button for approximately 20 seconds.
If symptom is still present, do a TCAM restart by pressing and holding the front defrost button
for approximately 20 seconds.
If no change after 24-48 hours and no known network disturbances have occurred, please fault
trace as normal using VIDA.
For additional information, please reference the attached “Google Built-in Connectivity Fault
Tracing (1).pdf” and visit the Connected Car Support site:
https://retailers.volvocars.biz/s/connectedcarsupport
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, following data must be used:
Failing Part: No part replacement accepted
VST OP number: 99922-2, General reimbursement acc. to TJ/QB
Note: TJ number must be stated in repair order text!
2023-05-17
Page 3 of 6
Technical Journal 36187.3.1
VST Operation Number
VST Operation Number
Description
99922-2
General reimbursement acc. to TJ/QB
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3975.
To view attachments continue to next page. This TJ has two attachments.
Page 4 of 6
2023-05-17
Technical Journal 36187.3.1
Updated: December 14, 2022
Current App v5.22
Current Car SW 2.5
2023-05-17
“Full LTE”
“LTE Full Triangle with an X”
You have full connection to the
cellular network, Internet, and
Google.
You have a cellular connection
but cannot establish a valid
Internet connection.
“Hollow triangle with an x”
“Full Triangle with an X”
You have neither cellular nor a
Google/Internet connection.
You have a cellular connection
but limited Internet services.
Page 5 of 6
Technical Journal 36187.3.1
Current Vehicle software 2.7
Updated:3/22/23 by Glenn Tuttle
Google Built-in Connectivity Fault Tracing
Why is there
no LTE?
Hollow Triangle
HELP!
Check the
Market Cert
Head Unit/
Defroster
Reboots
Pull TCAM fuse
and TCAM
Backup Battery
TCAM
Reload
TCAM
Reset
Any fault codes?
SPA:CF39
XC40/C40:CF27
PS2:CF27
Full Triangle
Did the LTE come
back?
or
Check that
SIM data is
Enabled
Check
Time/Date
TimZone
IHU Reboot
IHU Reload
with VIDA
Page 6 of 6
Check Remote
Services in Vida!
Check SW order
history for
ordered but
uninstalled/failed
SW.
*Market Cert is
pulled when
ordering
IHU/TCAM
reload.
If holding down
the defroster
button does not
make the LTE
triangle
disappear, jump
to TCAM Fuse +
BuB reset
Lock car and let
rest for 10
minutes.
If vehicle software is
below 2.1 please
read TJ36254 before
performing a TCAM
reset.
Can the car dial
the Call Center
(On Call button)
If not, check the
TCAM BuB
charge.
Do the other cars
in the shop have
Internet?
Ensure the car
has latest
software via
Total Upgrade
All else fails, send
in the case.
2023-05-17
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: TJ36187.3.1
Replacement Service Bulletin Number:
MFR Communication Date: 2023-05-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS
, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
- 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
Last update on 2026-06-30 / Affiliate links / Images from Amazon Product Advertising API
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.