NHTSA ID Number: 10238625
Manufacturer Communication Number: P10183
TSB/Document Date: 2023-07-05
Summary
Extended Warranty
Volvo
Car USA LLC
Quality Bulletin
Bulletin Title
Group
NO
Extended Warranty P10183: I5T Oil Consumption
21
Replace; Model Year 2013-2016 S60, 2015-2016 V60,
V60CC and XC60, 2016 XC70, S60CC and S60L
P10183
Issuer (Dept.)
Car Market
Status Date
Product, Safety and
Compliance
United States and Canada 3/2/23
Issue Date
5/25/23
Revisions
Page
Operation 98581 QB times increased to provide
additional time for piston ring groove cleaning.
Page 1 of 10
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.
EXTENDED WARRANTY P10183 DESCRIPTION
COVERAGE
OIL CONSUMPTION TESTING AND DOCUMENTATION
PARTS REPLACEMENT
INTERNAL ENGINE DAMAGE INSPECTION AND REPLACEMENT
ENGINE REPLACEMENT
ENGINE OIL SUPPLEMENT AND INFORMATION TO CUSTOMER
CUSTOMER-PAID REPAIRS OR REPLACMENT OF COMPONENTS
RETAILER SUPPORT
QUALITY BULLETIN INSTRUCTIONS
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM SUBMISSION
APPENDIX I5T
CUSTOMER QUESTIONS AND ANSWERS
A.
EXTENDED WARRANTY P10183 DESCRIPTION
Volvo Cars USA, LLC on behalf of Volvo Car Corporation, has decided to launch an Extended
Warranty Program, P10206 + P10183 for vehicles equipped with I5T engines, exhibiting
excessive engine oil consumption.
B.
COVERAGE
Volvo Cars Extended Warranty is limited to 8 years from the date of delivery or 100,000 miles
(whichever occurs first) covering parts replacement and labor to address excessive oil
consumption.
NOTE: Eligibility for parts replacement under this Extended Warranty is dependent on the
results of the retailer performed engine oil consumption test, which will be performed at no
cost to the customer.
This Extended Warranty Program will provide out of pocket repair reimbursement for the cost
of replacement parts and labor related to Excessive Engine Oil Consumption. Under the terms
of this warranty, only an authorized Volvo retail facility can repair or replace defective parts
under the terms of this Extended Warranty program when the following conditions are met:
1. Customers may seek reimbursement for repair costs associated with excessive engine oil
consumption outside Volvo Cars New Cars Warranty. This offer is valid six (6) months from
release (date of mailing) for out-of-pocket cost covered by Customer for repairs performed
on the vehicle before eight (8) years from date of first use and less than 100,000 miles.
Quality Bulletin P10183
2. Customers may be granted parts replacement associated with engine oil consumption
outside Volvo Cars New Cars Warranty. This offer is applicable for eight (8) years from the
date of delivery or 100,000 miles, whichever comes first. Before completing any repairs,
Retailers can verify vehicle eligibility for this Extended Warranty Program using Warranty
Vehicle Inquiry, TIE or VIDA.
NOTE:
RETAILER MUST CONFIRM VEHICLE ELGILBILITY PRIOR TO BEGINNING
THE REPAIR FOR THIS EXTENDED WARRANTY.
Vehicle eligibility must be confirmed:
• Procedures for the oil consumption test security tape application can be found in TIE QB
packages.
If you have any questions concerning this Extended Warranty, please send them to
[email protected].
IMPORTANT NOTE: Direct marketing of this Warranty Enhancement is strictly prohibited!
Non-compliance with this policy may result in a claim debit. This Extended Warranty is subject
to all the terms and conditions set forth in the Volvo Cars Warranty Policy & Procedures
Manual (WPPM). For example, improper maintenance, lack of required maintenance, the use of
fluids other than those specified in the Warranty and Maintenance Guide, or repairs to vehicles
which are currently or were previously titled as “scrap”, “salvage”, or “dismantled” may not
be covered by the New Vehicle Limited Warranty or this Extended Warranty. This Extended
Warranty only provides coverage for the originally equipped engine.
C.
OIL CONSUMPTION TESTING AND DOCUMENTATION
Retailers will need to perform an engine oil consumption test to determine eligibility for part
replacement.
•
Procedures for the oil consumption test security tape application can be found in TIE QB
packages.
IMPORTANT: All warranty claim submitted will require a signed Oil Consumption Test form
attached to the claim when submitting for P10183.
D.
PARTS REPLACEMENT
If the Engine Oil Consumption test determines excessive oil consumption, the engine needs
to be inspected for internal damage. Only the piston rings (I5T) or complete engine assembly
are to be replaced under the terms of this Extended Warranty Program. See Quality Bulletin
P10183.
Page 2 of 10
2023-05-25
Quality Bulletin P10183
E.
INTERNAL ENGINE DAMAGE INSPECTION AND REPLACEMENT
1. For I5T engines, the connecting rod bearings needs to be checked (reference Appendix 1).
•
•
F.
If the bearing damage does not match the NOK images in Appendix 1 and no crankshaft
damage is detected, replace the piston rings as per VIDA instruction. The engine cannot be
replaced.
If the bearing damage has caused crankshaft damage, Prior Approval must be obtained
in order to replace the engine.
ENGINE REPLACEMENT
For vehicles requiring an engine replacement, Prior Approval must be obtained through a
Support Needed Vehicle Report in TIE. High Resolution images of the damaged area and the
VIN must be submitted.
A vehicle Report must be completed for each engine replacement. Retailer must include the
Vehicle Report number on the claim when processing.
Any warranty claims for engine replacement that do not include the relevant Vehicle Report
number will be denied
IMPORTANT: Engines replaced under the terms of this extended warranty program will be
requested back to TMA for physical inspection. Engine replacements outside the terms herein
and engines that fail TMA inspection will be debited.
G.
ENGINE OIL SUPPLEMENT AND INFORMATION TO CUSTOMER
IMPORTANT: It is of utmost importance that the following is explained to the customer:
Adding the incorrect engine oil will cause future engine damage.
Repair order statement
Your Volvo’s engine has been repaired per the guidelines set forth in the Extended Warranty
Program. The use of full synthetic engine oil meeting the minimum ACEA A5/B5 is required.
Lower quality oils may not offer the same fuel economy, engine performance, or engine
protection as full synthetic oil. Refer to the warranty and service records information booklet
for information on oil change intervals and oil type requirements. Volvo recommends the use
of Castrol Edge Professional oil in your vehicle. SAE 0W-20 (4-cylinder engines) SAE 5W-30
(5cylinder engines).
The statement above is to be added to the Repair Order (RO). The customer must sign the RO
and copy of the signed RO must be retained for a time period of ten (10) years, if not the claim
may be debited.
2023-05-25
Page 3 of 10
Quality Bulletin P10183
H.
CUSTOMER-PAID REPAIRS OR REPLACMENT OF COMPONENTS
If a customer has previously paid for repair to address excessive engine oil consumption, please
have them mail a copy of the repair order, proof of payment, and proof-of-ownership to the
following address for reimbursement consideration:
Volvo Customer Care Center
1800 Volvo Place
Mahwah, NJ 07430
Or by phone at 1-800-458-1552. 24 hours a day, 7 days a week. Customers can also contact
Volvo Customer Care by going to http://volvocars.us/support.
The customer’s name, address, and telephone number(s) should be included in the request. The
customer should allow for 6-8 weeks for processing.
I.
RETAILER SUPPORT
Address your questions to Volvo Recall support via email. Reference QB No. P10183 or
P10186 and send to: [email protected].
J.
QUALITY BULLETIN INSTRUCTIONS
Please refer to the QBI instruction in TIE.
K.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 3 – Certified Tech.
L.
CLAIM SUBMISSION
Extended Warranty P10183 claims should be submitted using the LONG FORM application
only.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:
Page 4 of 10
P10183
10
AZ
98581-2 or 98583-2
8889951
2023-05-25
Quality Bulletin P10183
Operation Number Repair Description
98581-2
Piston rings replace acc. to QB
98583-2
Engine replace acc. To QB
QTY
1
Models
S60
S60 AWD
V60
XC60
XC70
Labor Time
12.5
13.2
13.2
13.2
13.2
1
S60
S60 AWD
V60
XC60
XC70
10.6
11.2
11.2
11.1
11.1
* For I5T the connecting rod bearings need to be checked, if the bearing damage
does not match the NOK images in Appendix 1 in the Warranty Policy Bulletin and no
crankshaft damage is detected, replace the piston rings. The Engine should not be
replaced. If bearing damage has caused crankshaft damage, the Engine should be
replaced.
* Both Piston and engine replacement operation labour times include additional time for
internal engine damage inspection.
*Engine replacements claimed under this QB requires prior approval authorization
through a Support Needed Vehicle Report in TIE. High Resolution images of the
damaged area and the VIN must be submitted.
*Engines replaced under the terms of this extended warranty program will be requested
back to TMA for physical inspection. Engine replacement outside the terms herein and
engines that fail TMA inspection will be debited.
2023-05-25
Page 5 of 10
Quality Bulletin P10183
M. APPENDIX I5T
OK connection rod Bearing / NOK Connecting rod Bearing (damages) (I5T).
N.
CUSTOMER QUESTIONS AND ANSWERS
Q1: What is the condition?
A1:
In these vehicles, Volvo has received some reports where vehicles may exhibit excessive
engine oil consumption. Although the Engine is covered by Volvo’s New Vehicle Limited
Warranty for 4 years or 50,000 miles (whichever occurs first), we at Volvo value the
customers’ ownership experience. Volvo is now extending the warranty coverage for
parts replacement related to excessive oil consumption*.
*Eligibility for this warranty work is dependent on the results of a retailer performed
engine oil consumption test.
Q2: What is the Extended Warranty Coverage?
A2: Volvo Cars Extended Warranty is limited to 8 years from the date of delivery or 100,000
miles (whichever occurs first) covering parts replacement and labor to address excessive
engine oil consumption.
Q3: What is Volvo going to do?
A3: Owners of vehicles covered by this Extended Warranty Program will receive an owner
notification letter via first class mail starting in late-January 2023. If the owner states
he/she is experiencing the described condition, they will be advised to contact a
local authorized Volvo retailer to have an engine oil consumption test performed to
determine eligibility for parts replacement. If eligible, the Volvo retailer will perform parts
replacement in accordance with the applicable Quality Bulletin under the terms of this
Extended Warranty Program.
Page 6 of 10
2023-05-25
Quality Bulletin P10183
Q3a: What is involved in the oil consumption test?
A3a: An authorized Volvo retailer will change the oil in the vehicle to initiate the oil
consumption test. The retailer will then seal the system and request that the owner return
to the same retailer in 620 – 1,240 miles or if the low oil lamp (VEP4 engine only) is
illuminated, whichever comes first. Upon return, the retailer will confirm how much oil the
vehicle has consumed. If the quantity consumed is in excess of the amount permitted, the
vehicle will be eligible for repair under the terms of this Extended Warranty Program.
Notes:
• If there is evidence of tampering with the sealed system, the test will be void.
• If the vehicle has oil leaks when the test is requested, they will need to be addressed
before the oil consumption test can be initiated. The cost to cover these repairs are
not covered under the terms of this Extended Warranty Program.
Q3b: Is oil consumption normal?
A3b: As noted in the owner’s manual, it is normal for the engine to consume engine oil during
normal operation. Oil is used to continually lubricate and cool internal engine components
during operation. Trace amounts of oil are present in the combustion chamber during
the combustion process. Therefore, a small amount of oil is consumed during normal
operation. By performing an oil consumption test, an authorized Volvo retailer will be
able to determine whether a vehicle is eligible for repair under this Extended Warranty
Program for an excessive engine oil consumption issue.
Q4: Which vehicles are covered by this Extended Warranty Program?
A4: There are approximately 78,186 vehicles covered by this Extended Warranty Program.
I5T
MODEL(S)
XC70
XC60
S60
V60
S60L
V60CC
S60CC
2023-05-25
ENGINE CODE(S)
61
61
61
61
61
61
61
Chassis Range
0235035 - 0271425
0628064 - 0926129
0192287 - 0416045
0186084 -0326019
0085118 - 0113794
0000025 - 0019713
0000019 - 0002106
Years
2016
2015 - 2016
2013 - 2016
2015 - 2016
2016
2015 - 2016
2016
Page 7 of 10
Quality Bulletin P10183
VEP4
MODEL(S)
S80
XC70
XC60
S60
V60
S60L
XC90
*XC90
ENGINE CODE(S)
26, 40
40
26, 40, 49
26, 40, 49
26, 40, 49
40
A2, 10
A2, 10
Chassis Range
0181063 - 0199213
0186021 - 0270910
0559707 - 0928330
0297740 - 0415959
0185883 - 0326049
0085110 - 0113925
0000364 - 0095350
Engine Serial No. < 1501327
Years
2015 - 2016
2015 - 2016
2015 - 2016
2015 - 2016
2015 - 2016
2016
2016
2016
*Vehicles after engine Serial No. 1501327 already have updated piston/rings.
Q5: What should I do if I believe my vehicle has excessive engine oil consumption?
A5: If the Customer believes the vehicle has excessive engine oil consumption, please contact
any authorized Volvo retailer to have an Engine Oil Consumption test performed. If the
vehicle is found to be consuming excessive oil, it will be eligible for parts replacement
under the terms of this extended warranty program.
Q5a: What if a retailer performs the engine oil consumption test and the vehicle does
not qualify for warranty work?
A5a: Any authorized Volvo retailer will perform an engine oil consumption test at no charge to
determine if the vehicle is eligible for repair under this Extended Warranty Program. The
test will be performed free of charge regardless of the results.
Q5b: If the vehicle passes the oil consumption test how often can I have the vehicle rechecked?
A5b: If the vehicle does not qualify for repair after the oil consumption test is performed, under
the terms of this Extended Warranty Program, an additional oil consumption test can be
requested.
Q5c: Will Volvo pay for my oil change?
A5c: If the vehicle is within the terms of this extended warranty program and it will require an
oil change to complete the oil consumption test. Volvo will provide the oil change free of
charge.
Q6: What if an owner has NOT experienced this condition but would like to have the
parts replaced?
A6: This Extended Warranty Program only applies to vehicles that have exhibited the
condition described under the terms of this Extended Warranty Program.
Page 8 of 10
2023-05-25
Quality Bulletin P10183
Q7: How long will the warranty work take?
A7: If the condition is present on the vehicle, the warranty work will take approximately 2
days to complete, however, due to service scheduling a Volvo retailer may require the
vehicle for a longer period.
Q8: What if a customer has previously paid for repairs on their vehicle?
A8: Owners that have previously paid for repairs to address excessive engine oil consumption
should refer to the owner letter for reimbursement consideration instructions.
Q9: The Oil consumption test was initiated, however when the customer returned to
the retailer they were out of the specified range. Can the customer have another
test performed?
A9: No, it is up to the customer to monitor the driving distance and make sure to book
a follow up visit to meet the conditions in this test. If the retailer cannot meet the
customers need the retailer needs to absorb the cost for a new test.
Q10: Do I need to return to the same retailer to have the results of the consumption test
confirmed?
A10: Yes, we ask that the Customer return to the same retailer to have the second portion of
your test completed.
Q11: What if the oil consumption test was started prior to the release of the Extended
Warranty?
A11: If the oil consumption test was started prior to the release of the extended warranty. The
test will be accepted. Please add the following statement to piston ring/engine repair
claim text, “Oil consumption test was started prior to release date of extended warranty.”
Q12: The Oil consumption test initiated, however when the customer returned to the
retailer their vehicle was beyond 8 years 100,000 miles. Is the vehicle still eligible
for the piston ring repair?
A12: Yes, since the oil consumption test was started prior to vehicle going beyond the
8/100,000 parameter, the vehicle is still eligible for the piston ring repair.
2023-05-25
Page 9 of 10
Quality Bulletin P10183
Q13: My vehicle currently has engine damage and requires repair before I can have the
test performed. Will Volvo cover the cost?
A13: Repair coverage under this program is dependent on the result of the retailer performed
engine oil consumption test. At this time, it has not been determined the vehicles engine
damage is a result of excessive engine oil consumption. If the vehicle can be repaired so
the engine oil consumption test can be performed, the cost to cover these repairs are not
covered under the terms of this Extended Warranty Program. Following any necessary
repairs, the retailer will complete the engine oil consumption test. If it is determined that
the vehicle has excessive engine oil consumption due to the conditions described in the
Extended Warranty Program, repair will be performed at no charge to the Customer. Cost
for repair outside the conditions in the Extended Warranty will not be reimbursable.
Q14: Can I have a rental vehicle until the repair can be performed?
A14: A confirmed diagnosis of an excessive oil consumption issue by a Volvo retailer does
not pose any safety concerns. Therefore, you may continue to drive your vehicle until
the engine oil consumption issue can be addressed. Please be sure to check the oil level
frequently as recommended in your vehicle’s Owner’s Manual and add engine oil as
needed.
Q15: Are there any special circumstances when I can have a rental vehicle?
A15: Any rental considerations are to be reviewed by a regional representative prior to
authorization. If approved, on a limited case by case basis Volvo will provide a rental
vehicle free of charge until the repair can be performed.
Q16: What are the warranty terms for a vehicle that was repaired per the extended
warranty program?
A16: The warranty coverage for this Extended Warranty Program is the remainder of the
Extended Warranty or 90 days whichever is greater.
Q17: What if an owner has additional questions or concerns?
A17: Owners with questions or concerns are asked to please contact Volvo Customer Care
by phone at 1-800-458-1552. 24 hours a day, 7 days a week. Owners may also contact
Volvo Customer Care by going to http://volvocars.us/support.
Page 10 of 10
2023-05-25
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