Service Information
Offboard Diagnostic Information System Service (ODIS Service)
Subject: ODIS Service Installation Phase 1 - Preparation &
License Request Instructions (eShop)

Number: VOS-13-26
Date: Sept. 18, 2013

Supersedes VOS-12-22 due to updated information and eShop screenshots.

1.0 – Introduction
Installation Phase 1 is the first of three separate documentation phases in the initial installation of
ODIS Service diagnostic software.
On diagnostic devices where ODIS Service was not previously installed (new devices etc.), installation
Phases 1 through 3 must be completed in order, one after another prior to using ODIS Service. All
installation phase documents are published separately on ServiceNet.
The device preparation and license request processes are described in this document. If an installed
license is corrupted, or the original or backup copy of the license file misplaced, these instructions can be
used to perform replacement license requests.
Completion of Installation Phase 1 is prerequisite to performing ODIS Service Installation Phase 2 –
Software Installation & Configuration.
ATTENTION!
• Prior to making license requests, we encourage personnel to first read this document in its
entirety to become familiar with the step-by-step processes.
• If new ODIS Service installations are required on more than one device, we recommend that the
entire installation process (Phases 1 through 3) be performed on one device at a time through to
completion before making additional license requests.
We recommend printing a copy of these instructions. Check boxes are provided to note the completion of
each major section. A preparation checklist is provided at the end of these instructions. Please dispose of
the printed copy afterwards, as a revised version may be issued at any time.
If assistance with specific instruction steps is needed, contact VWGoA DTSS at 1-888-896-1298.

2.0 – Personnel Prerequisites
We recommend each dealership appoint an ODIS Service Software Administrator to prepare devices,
perform license requests, manage receipt of the license files and install software. Individuals tasked
with this role must be competent with computer software installation and configuration and
have access to an email account. They must also be free to administer the entire process on all
diagnostic devices in service as time permits.
In order for the appointed ODIS Service Administrator to request licenses and security certificates, the
dealership systems administrator must grant them access to the eShop and eCRMS applications on
vwhub & ServiceNet. Please consult with your dealership systems administrator for further details.
Personnel Prerequisite steps complete

Page 1 of 16

ver1.4

© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.0 – Diagnostic Device Identification & Record-Keeping
3.1 – Supplementary Materials
Error-free license and software installations rely on identifying and recording individual diagnostic device
information and precise management of the license files prior to software installation Phase 2. To enable
this we recommend obtaining the following supplementary materials:





Self-adhesive stickers or labels to mark eligible devices.
One USB flash drive (empty)
Optional: Permanent marker

3.2 – Diagnostic Device Eligibility
The following VAS diagnostic devices are eligible for ODIS Service installation:





VAS 5051B consoles (Additional info applies. Ref. to Hardware Prerequisites below)
VAS 5052A and VAS 6160/X tablets
VAS 6150/X laptops

ATTENTION!
Installation on commercially available laptop and tablet devices is not supported at this time.
Hardware Prerequisites – All Devices:




Functional CD/DVD drive.




VAS 5051B: 1GB standard or upgraded RAM, upgraded to Windows XP®,

Device enabled for network (Internet) connectivity with access to vwhub / ServiceNet. Cabled
(Ethernet) connection is preferred.
VAS 5052A & VAS 6160/X: Connect USB mouse and keyboard for easier input.

3.3 – Assign Device ID
1. Confirm diagnostic device eligibility as specified above.
2. Apply a self-adhesive label to eligible device in a clean, conspicuous area.
3. Mark the device model designation along with a numeric descriptor on each label.
4.
Notes:
• Applying numeric descriptors distinguishes single devices in service from more than one of the
same device in service.
• Device ID examples: 5051B_1, 5052A_1 = only one of each in service, and 6150_1, 6150_2,
6150_3 etc. = three 6150 laptops in service.
From here on these will be referred to as your Device IDs. If self-adhesive labels are not available, neatly
mark your Device IDs with permanent marker.

Page 2 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.4 – Prepare USB Flash Drive
An alpha-numeric hardware key must be determined from the diagnostic device during the license request
routine. The hardware key is specific to each individual diagnostic device and is associated with the
license file needed to install the software.
The hardware key must be recorded and the license file stored along with additional information for future
retrieval. A security certificate file must also be requested and stored during software installation Phase 3.
Following is a suggested method to record all required information and prepare folders to store license
and certificate files for one or all devices in service as applicable:
1. Insert empty USB flash drive into any PC or laptop.
2. From the Windows desktop, click My Computer.
3. Right click on USB drive REMOVABLE (X:) and select Rename from the dropdown menu.
4. Enter a unique name (max 11 characters) identifying the drive contents. Example: “ODISMaster”
5. Open the drive and Create an empty folder for one or more eligible device(s) as identified in Step
3.3.3. These serve as depositories for the device-specific license and security certificate files.
6. Name the folder(s) to correspond with your assigned Device IDs. Example:

7. Open the Device ID folder(s) and Create two subfolders: Name one folder “License” and the other
folder “Certificate”. Example:

8. Close the folder(s) after naming and return to the USB drive directory.
9. Create a new Wordpad document. The license order numbers and hardware keys will be recorded
here.
10. Create a list with the following headings: Order Numbers:, Device IDs: and Hardware Keys:.
11. Enter all assigned Device IDs in the list, and create a very wide hardware key column. Example:
Order Numbers:

Device IDs:
5051B_1
5052A_1
6150_1

Hardware Keys:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

:

Page 3 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
12. Save Wordpad document As: “ODIS Service Master List” (or similar).
13. Close the Master List.
14. Safely remove / eject USB flash drive.
15. If possible, physically mark the USB flash drive with “ODIS Service” (or similar).
16. Retain USB flash drive. It must be used during the eShop license request session.
Device Identification & Record-Keeping steps complete

4.0 – License Request (eShop)
Notes:
• License requests are submitted online via the eShop application administered by VWAG.
• Separate ODIS Service license requests must be made via eShop for each individual
diagnostic device based on its unique hardware key.
• License requests must be made using the diagnostic device on which the license file will
be installed. Always note the Device ID of the device on which the request is performed.
• First time users of eShop must perform a one-time only registration prior to making
requests. After first time registration in eShop, subsequent requests with the same logon will
not display the registration steps.
• Allow approximately 10 minutes for a license request.
• Regardless if license requests are made for a single brand franchise or a dual brand
franchise, only one license file is needed per device. The license file determines the
installation of brand-specific diagnostic data (single or dual).
• After submission, each license request is reviewed by VWGoA and approved as applicable.
• License files are delivered to the email address entered in the request. Please ensure
that a valid email address is entered / confirmed in the request. VWGoA and VWAG are not
responsible for misdirected license file delivery emails.
• License requests submitted before 1:00 PM EST will be approved along with license file
delivery within three hours. License requests submitted after 1:00 PM EST may take up to
one business day to be approved along with license file delivery.
Prerequisites:






ODIS Service Administrator is granted access to vwhub and eShop.
Diagnostic device plugged in to power adapter and booted to Windows® desktop.
Device connected to dealership network (Internet). Cabled connection preferred.
USB flash drive prepared in Section 3.4 on hand.

1. Insert prepared USB flash drive in available port on device requiring a license request.
2. Open the USB flash drive directory.
3. Open and Minimize the “Master List” Wordpad document prepared earlier.
4. Launch Internet Explorer.
Page 4 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
5. Logon to ServiceNet and go to Workshop Equipment > Offboard Diagnostic Information System
Service (ODIS Service). Optional: Logon to vwhub and go to My Page or Service > Related Sites.
6. Click on the link to ODIS eShop.
7. First time users: From the Navigation menu, click Registration, OR click on the Registration Icon:

8. Complete /confirm all required fields ( ) and click Register:

XXXXXXXXXXXXXXX

XXXXXX
XXX

Continued …5/
Page 5 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
9. Confirm entered information and click Back to home page:

XXX

XXX
XXX

XXX

XXX

XXX

XXXXXXXXXX

10. From the Navigation sidebar menu, click Products, OR click the Products Icon:

11. From the Products display, review the available US/CDN software subscription products by brand.
Notes:
• Administrators at single brand dealers have only one available license selection.
• Administrators at dual brand dealers have two available license selections. At dual brand
dealers, both available license selections must always be made during the request.
• The request process illustrated here is for a dual brand license.
Page 6 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
12. Click on a desired product shopping cart icon. Wait a moment and then click To shopping cart:

13. If requesting dual brand products: Click the additional brand shopping cart icon. Wait a moment
and then click To shopping cart:

Page 7 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
14. Click For ordering.

15. Click the hardware key icon (

DO NOT change the Quantity dropdown value ( 1 ):

) for a brand product as illustrated:

Page 8 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
16. Click Run:

17. Click Run:

18. Click OK. The alpha-numeric hardware key is saved in Windows “clipboard” memory:

19. Left click the first Hardware key entry field, then Paste the hardware key in the field as illustrated:

Page 9 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
20. Left click the first computer name field. Wait while the hardware key automatically populates the field.
If the key does not automatically populate the field, Paste the hardware key.

21. For dual Brand requests, repeat steps 19 and 20 to populate (Paste) the hardware key in the
remaining Brand hardware key and computer name entry fields as illustrated:

Page 10 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
22. Minimize the Internet Explorer window with the current eShop session.
23. Maximize the Master List WordPad document on the USB flash drive.
24. Paste the hardware key into the Master List next to its Device ID. Example:
Order Numbers:

Device IDs:
5051B_1
5052A_1
6150_1

Hardware Keys:
:
12xx3x45xx6x78xxx9xx01xx23xx4567:xxxxx:xxx:

25. Save and Minimize the Master List WordPad document.
26. Restore the Internet Explorer window with the current eShop session.
27. Confirm the hardware key is saved in All Hardware key / computer name entry fields, and then
click Continue:

ATTENTION!
All Hardware key AND computer name entry fields MUST contain the hardware key from the
device on which the license request is made.
License requests with Hardware key / computer name fields containing any information other
than the hardware key will be rejected!
28. Confirm that the requested products appear in the top portion of the Order (delivery information)
display.

Page 11 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
29. Check the I accept the general terms of business selection, enter the email address to which the
license file will be delivered in the mandatory field, and then click Check the order:

[email protected]

30. Confirm the saved email address. Click Order to submit the license request:

[email protected]

Page 12 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
31. Click on Order confirmation (HTML):
Note:

DO NOT click on Order confirmation (PDF)! A prompt to accept a German language Adobe
Acrobat license may appear and the screen may lock.

32. Locate and note the Order Number from the HTML document,
33. Maximize the Master List WordPad document on the USB flash drive.
34. Record the order number in the Master List next to the Device ID and its Hardware Key. Example:
Order Numbers:
1234

Device IDs:
5051B_1
5052A_1
6150_1

Hardware Keys:
:
12xx3x45xx6x78xxx9xx01xx23xx4567:xxxxx:xxx:

ATTENTION!
In order to prevent license file installation errors during Installation Phase 2, it is imperative that
each individual Hardware Key is accurately associated with a Device ID and Order Number.

Accurate
record-keeping
now will
prevent
problems
and delays
!! Accurate
record-keeping
is absolutely
vital
to prevent
unnecessary
delayslater!
later !!

Continued …14/

Page 13 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
Note:
For future reference and backup, we suggest copying and saving the text of the order
confirmation HTML into a separate Wordpad document in each applicable Device ID folder on the
USB flash drive. Name the document: “License Order Confirmation for Device ID XXXX_X”,
then Save and Close the document.
35. Save and Close the Master List Wordpad document.
36. Close the order confirmation HTML.
37. From the Navigation menu, click To the dealer portal.
38. From the Dealer portal, click Logout and then Close Internet Explorer.
39. Safely remove / eject USB flash drive and retain for subsequent license requests.
License Request steps complete

5.0 – License File Management (USB Flash Drive)
Two separate emails are sent to the address provided in the license request.
The first email confirms receipt of the request and submission for approval.
When the request is approved, a second email is sent that includes the license file as an attachment.

ATTENTION!
The email containing the license file may be titled: “Offboard Diagnostic Information
System certificate”.
The “certificate” terminology in the email title is not to be confused with the Security
Certificate process described in Installation Phase 3.

On receipt of the license file email, proceed as follows:
1. Note the Order Number from the email.
2. Insert the prepared USB flash drive on the PC or laptop running the email program.
3. Open the Master List Wordpad document from the USB flash drive.
4. Locate the applicable Order Number from the email in the Master List and note the Device ID
associated with the Order Number.
5. Open the Device ID folder on the USB flash drive that corresponds with the Order Number.
6. Open the License subfolder.
7. Copy the license file (license.dat) attachment from the email

Page 14 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
8. Paste the license file into the License subfolder.
9. Close all documents and folders.
10. Safely remove / eject the USB flash drive and retain for Installation Phase 2. Refer to Service
Information – ODIS Service document title: ODIS Service Installation Phase 2 - Software
Installation and Configuration Instructions.
License File Management steps complete

Notes:
• To help you keep track of the preparation and license request status for individual devices
over time, use the checklist > Page 15.
• Print as many individual copies of the checklist as necessary for all eligible devices on
which ODIS Service will be installed. Manually enter your Device IDs in the space provided
and mark completed stages accordingly.
• File checklists in a safe place together with your prepared USB flash drive with Master
List for quick access reference when it comes time to perform Installation Phase 2.

Page 15 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
ODIS Service Installation Phase 1 - Preparation Checklist
Diagnostic Device Preparation and License Request Status

Preparation Checklist for Device ID:

Completed

Checklist completed by:

Device Preparation Steps:

Date Completed / Notes:





Completed

Create Device ID folder on USB drive
Create License and Certificate subfolders

License Request Steps:

Date Completed / Notes:









Completed

Select single brand license product
Select dual brand license product
Copy Hardware Key to Master List on USB drive
Confirm valid email address in request
Submit license request for this Device ID
Copy order number to Master List on USB drive

Order Number:

Optional: Copy text from order confirmation HTML
to additional Wordpad document on USB drive
License Management Steps:

Date Completed / Notes:






Receive email confirmation of request



Device Preparation and License Request Completed

Receive email with License File
Copy License File from email to Device ID >
License folder on USB drive
Date:

Page 16 of 16
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.