Service Information
Offboard Diagnostic Information System Service (ODIS Service)

Number: VOS-13-13

Subject: ODIS Service Installation Phase 3 - Security Certificate
Request & Installation Instructions

Date: June 26, 2013

Supersedes VOS-12-09 due to updated screenshots and revised information

1.0 – Introduction
Installation of the ODIS Service Security Certificate is required on each individual diagnostic device to
enable online software updates, vehicle immobilizer adaptations and SVM etc.
Use this document to request and install a security certificate on VAS diagnostic devices where a security
certificate was not previously installed or to request and install a replacement certificate.
Installation Phases 1 through 3 must be completed on all new devices prior to using ODIS Service for
vehicle diagnosis.
Important prerequisites and preparations must be noted and fulfilled prior to proceeding!
We recommend printing these instructions.
Notes:
 The following procedures must be performed by the dealership ODIS Service Administrator or IT
Professional, or personnel qualified to perform software installations.
 Perform all instruction steps in the exact order given. Heed all Prerequisites and Notes!
 Perform the update in an area that is quiet, clean, and without distraction or interruption.
 If assistance with specific instruction steps is needed, contact VWGoA DTSS: 1-888-896-1298.

We encourage installers to FIRST read this document in its entirety to become familiar
with the step-by-step processes and prepare accordingly.

2.0 – Security Certificate Request & Management
2.1 – Device Preparation and ODIS Service Software Installation Prerequisites
All preparations and instructions in the ODIS Service Installation Phase 1 - Preparation & License
Request and Phase 2 - Software Installation & Configuration documents must be completed and all
necessary outcomes achieved:








Diagnostic device(s) assigned with unique Device ID.
USB flash drive prepared with Device ID folders containing License and Certificate
subfolders.
Diagnostic device Hardware Key generated via eShop and saved/recorded in Master List
Wordpad document on USB flash drive.
License request submitted via eShop.
License file received via email and copied to applicable Device ID / License subfolder
on USB flash drive.
The latest version of ODIS Service software installed and configured.
Page 1 of 10

ver1.4

© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
2.2 – Certificate Request
Prerequisites:






ODIS Service Administrator granted logon access to the eCRMS certificate request
application on vwhub.
Prepared USB flash drive with Master List Wordpad document (containing the device
hardware key) and Device ID / License folders (containing the saved license file) on
hand.
Perform requests using a network-connected PC or laptop, connected to a printer.
Note the Device ID of an eligible diagnostic device.

ATTENTION!
DO NOT proceed with the request process if the diagnostic device hardware key was not
recorded on the USB Flash drive or otherwise recorded electronically. Manual (typed-in) entry of
the hardware key in the request form is not possible!
1. Insert prepared USB flash drive into available port on a network PC or laptop connected to a printer.
2. Open the USB flash drive directory.
3. Start Internet Explorer and Logon to vwhub.
4. Select the My Hub or Service category.
5. From the Related Sites menu (far left) click on ODIS Certificate Request Mgmt. System (eCRMS).
6. Complete the eCRMS logon.
7. Select Create Certificate:

8. The eShop license referred to below is the ODIS Service license file that was installed during the
Installation Phase 2 process. Click Yes:

Continued …3/
Page 2 of 10
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
Information must be entered in all certificate request interface fields marked with an asterisk ( * ):
9. Enter applicable information in the Dealer/Site Information section



* Dealer Number
10. Enter applicable information in the Contact Information section:





* Contact Name
* Contact Phone Number
* Contact email / * Confirm email.

11. Enter applicable information in the Device Information section as follows:
a. Minimize the eCRMS browser session and navigate to the USB flash drive directory.
b. Open the prepared Master List Wordpad document and locate the Device ID previously noted.
c. Select and Copy the first 32 characters (only) of the device’s corresponding Hardware Key from
the Master List (this step saves the 32-character hardware key in “clipboard” memory).
d. Restore the eCRMS browser session.
e. In the *Hardware ID field, use Windows® keystroke combination Ctrl + V to Paste the 32character Hardware Key into the field. (Manual entry is not possible).
f.

In the *Device Type field, Select the device type from the dropdown menu.

g. In the *Device Name field, Enter the corresponding, assigned Device ID.
Note:
Assigned Device IDs must be accurately noted and associated with its Hardware Key in the
preceding step. The Device ID and Hardware Key entered above will appear next to the certificate
file staged in eCRMS during the Certificate Management steps. Ref. Section 2.3.
12. When all required information fields ( * ) are filled in, click Submit:

xxxxxxxx

xxxxxxxx

xxxxxxxx

xxxxxxxx

xxxxxxxx
xxxxxxxx

xxxxxxxx

xxxxxxxx

xxxxxxxx

xxxxxxxx

xxxxxxxx

[email protected]

[email protected]

xxxxx

xxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxx

Page 3 of 10
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
13. Note the email address and/or fax number from the Important dialog message. Click OK:

14. Print the confirmation page (click Print):

15. In the printed copy, fill in the Service Manager’s name.
16. Have your Service Manger sign and date the printed copy.
17. Fax the printed form to (248) 754-6302 or scan and email form to information.security@vw.com
18. Safely remove /eject the prepared USB flash drive.
19. Retain USB flash drive for the Certificate Management steps. Ref. Section 2.3.
When the certificate request is approved:


The certificate is created and is staged for download in eCRMS.



An email is sent, instructing you to logon to eCRMS to locate and download the certificate.

Note:
Certificate request confirmation emails can be expected within one working day from the time of
submission.

Certificate Request steps complete

Continue to the Certificate Management process, Section 2.3 – Page 5.

Page 4 of 10
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
2.3 – Certificate Management
Prerequisites:




Certificate confirmation email received.
Prepared USB Flash drive on hand.

1. Insert prepared USB flash drive into available port on a network PC or laptop.
2. Logon to vwhub and navigate through My Hub or Service > Related Sites > ODIS Certificate
Request Mgmt. System (eCRMS). A new browser window will open.
3. Logon as necessary and then select View Certificate:
4. Enter your Dealer Number, select Status: Active, and click Search:

A screen with active certificate(s) for the dealership appears:
1. Note the Device ID associated with a posted certificate and place a checkmark () next to the
certificate number:
2. Click Download Certificate: Note the Download Instructions dialog, and click OK:

3. Navigate to the applicable Device ID folder on the prepared USB flash drive, and Save the certificate
in the Certificate subfolder:

4. Ensure certificate file appears as being saved in the applicable Device ID / Certificate subfolder.
Page 5 of 10
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
5. Select Close eCRMS:

6. Safely remove /eject prepared USB flash drive
7. Retain USB flash drive for certificate installation. Ref. Section 3.0.
Certificate Management steps complete

3.0 – Security Certificate Installation
Prerequisites:






Diagnostic device plugged in to power adapter and booted to Windows® desktop.
Note the Device ID of the device on which the certificate installation is being made.
VAS 5052A: Recommend connecting USB mouse and keyboard for easier input.
Prepared USB flash drive with saved certificate file(s) on hand.

1. Insert prepared USB flash drive into diagnostic device requiring certificate installation.
2. From the Windows desktop, click the DiagStarter icon.
3. Select Offboard Diagnostic Information System Service.
4. From the ODIS Service main screen, select the Admin operating mode:
5. Click the Certificate tab:

Continued …7/
Page 6 of 10
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
6. Click Select:

6. Navigate to directory for USB flash drive: “Removable…” (_:):

7. Open the USB Flash drive directory and navigate to the Device ID folder for the device on which the
certificate installation is being done.

Continued …8/
Page 7 of 10
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
8. Open the Certificate subfolder and select/highlight the saved certificate file (xxxx-cert). Then click
Open to copy the certificate file to the installation window entry:

Note: DO NOT double click on certificate file in its saved location!
9. Ensure certificate file appears as being copied (directory path illustrated is example only):

10. Minimize the ODIS Service window.
11. Navigate to the Master List WordPad document on the USB flash drive.
12. From the list, locate the Device ID of the device on which the certificate installation is being done.

Page 8 of 10
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
13. Select and Copy the 32-character hardware key (only) next to the Device ID of the device. Do not
copy the additional device information etc. after the first colon.
14. Restore the ODIS Service window.
15. Paste the 32-character hardware key (only) in the Password entry field as illustrated below. Ensure
that no extra spaces or characters are present. When a valid certificate and password (hardware key)
are recognized, the Import button will become active. Click Import:

The certificate is imported and appears in summary form in the Available certificate window.
16. Click Ok:

Page 9 of 10
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
17. Click Diagnosis to return to the main screen or Close the application.
18. Safely remove /eject the USB flash drive and retain for future reference and support.
19. Save / back up the security certificate file on the diagnostic device and additional USB flash drive as
instructed in the ODIS Service Installation Phase 2 – Software Installation & Configuration
document, Sections 5.2 and 5.3.
Security Certificate Installation completed

Page 10 of 10
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.