NHTSA ID Number: 10238524
Manufacturer Communication Number: VOS1310
TSB/Document Date: 2023-07-05
Summary
This document describes the complete installation and configuration processes of the latest installation version of ODIS Service.
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
6. The postsetup diagnostic data on disc is summarized. Click the blue Forward Arrow button again:
7. Wait while the diagnostic data installation takes place:
Note:
The Progress indicator window may appear to stall or lock at times during the data installation. This
is normal. Please be patient!
When the Post Setup – Part 1 data installation is complete, the ODIS Service application will
automatically shut down and restart.
8. Cancel the System Updater prompt (if present) and close the Release Notes window.
9. Read the Warnings/notes information, scroll down and click OK.
Proceed with the Post Setup – Part 2 procedure starting on Page 13.
Continued .../13
Page 12 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.2 – Post Setup – Part 2
1. From the ODIS Service main screen, select the Admin operating mode:
2. Select the Connections tab and Mirror Server 2 configuration category:
Continued …14/
Page 13 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3. Delete the existing Mirror Server URL by backspacing out all characters in the field as illustrated:
4. Manually type in the update target directory for the CD/DVD drive as per the drive letter
assignment noted on Page 3.
Example (only): file:/E:/update. Then click Save / Yes:
Note:
The update target directory entered above must include the device’s CD/DVD drive letter assignment
previously noted. Examples: file:/E:/update or file:/F:/update or
file:/G:/update …etc.,
as applicable to your device. Also heed the placement of colons and slashes.
Page 14 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5. From the ODIS Service main screen (lower right), expand the Extras category and select Update:
6. Click Yes:
The ODIS Service application will automatically shut down and restart. On restart, the update target
manually entered in Step 4 is read and the data installation process is initiated.
7. Heed the saved diagnostic sessions incompatibility message. If you wish to proceed, click the blue
forward arrow button:
Page 15 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
8. Click the blue forward arrow button:
9. Click the blue forward arrow button again:
10. Wait while the data installation takes place.
Note:
The Progress indicator window may appear to stall or lock at times during the data installation. This
is normal. Please be patient!
Page 16 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
When the update installation is complete, ODIS Service will automatically shut down and restart.
11. Eject the DVD (and USB flash drive if applicable), and store in a safe place.
12. When the System Updater window appears, click Cancel.
13. Click Cancel: Note that this additional login prompt does not apply to the US/CDN market. DO
NOT enter any login information!
Post Setup Diagnostic Data Installation steps completed
4.0 – Post-Setup Configuration
Prior to placing diagnostic devices with ODIS Service installations into service, a number of configuration
steps must be performed.
The following subsections describe ODIS Service configuration using the Administration (Admin)
operating mode. All Admin settings can be changed at any time.
4.1 – Administration - General
The following subsection describes ODIS Service configurations using the Admin > General operating
mode.
1. From the ODIS Service main screen, select the Admin operating mode:
The General tab is displayed first and the Volkswagen brand design appears by default.
Continued …18/
Page 17 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.1.1 – Brand Design
The brand logo and user interface colors are configured with the Brand design function.
1. Select Brand design and choose the desired brand theme from the dropdown menu. Click Save /
Yes:
4.1.2 – Language
The language displayed by the user interface is configured with the Language function.
If additional languages were selected at the start of the software installation process, these languages are
selectable here.
1. Only if languages other than English (US) were added, select Language. Then choose the desired
language from the dropdown menu. Click Save / Yes:
Continued …19/
Page 18 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.1.3 – Update
The schedule for automatic updates is configured with the Update function.
1. Select Update: Review the available update schedule settings:
2. Configure the update cycle and time appropriate for your facility: Click Save / Yes
Note:
For additional information on configuring the Update schedule, refer to Service Information – ODIS
Service document title: ODIS Service Update Version 1.2.0 – New Features Overview
4.1.4 – Keyboard
The virtual keyboard can be switched on or off as desired for the applicable diagnostic device.
1. Select Keyboard settings: Place or remove a checkmark next to Use the virtual keyboard. Click
Save / Yes:
Continued …20/
Page 19 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.1.5 – Dealer Data
If desired, configure the name of the dealership to appear in the diagnostic logs.
1. Select Dealer data: Enter the name of the dealership in the Facility ID entry field (do not exceed 100
characters including spaces). Click Save / Yes:
4.2 – Administration - Support
The following subsection describes ODIS Service configurations using the Admin > Support operating
mode.
1. From the Admin operating mode main screen, select the Support tab: The Contact data section is
displayed first by default:
Continued …21/
Page 20 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.2.1 – Contact Data
Contact information is saved as necessary for Support button requests.
1. Fill in all pertinent contact details. Ensure a valid email address is entered: Click Save / Yes:
4.2.2 – Email Outbox Server
The Email Outbox Server - Connection parameters that are specific to the dealership network must
be configured before using the Support button.
1. Select E-mail outbox server: Select and/or fill in all information as applicable and specific to the
dealership network. Click Save / Yes:
ATTENTION!
If you are unaware of the required settings, ask your dealership systems/email administrator
or IT Professional for assistance and/or refer to Service Information - ODIS Service document
title: ODIS Service Email Outbox Configuration
When known, please record these dealership-specific settings for future reference.
Page 21 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.3 – Administration - Connections
The following subsection describes software configuration using the Admin > Connections operating
mode.
1. From the Admin operating mode main screen, select the Connections tab. The Brand settings data
section is displayed first by default:
4.3.1 – Brand Settings Data
The connection to VWAG Group systems (to transmit GFF logs, etc.) is configured via Brand settings.
1. Change the default Connection type in the dropdown menu(s) from CPN to Internet: Click Save /
Yes:
Continued …23/
Page 22 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.3.2 – Mirror Server 2
The connection to the URL for online updates is configured via Mirror Server 2.
To enable online update downloads, the update directory must be reset to the Mirror Server 2 URL
specified for the US /CDN market.
1. Select Mirror Server 2. Click Reset:
The Mirror Server 2 URL is automatically read from the license file and reset.
2. Confirm the Mirror Server URL now appears as: https://mirrorserver2.vwhub.com/dav/
For new installations:
- Continue from Subsection 4.4 and then Section 5.0.
- Install the Security Certificate: Refer to Service Information – ODIS Service document title: ODIS
Service Installation Phase 3 – Security Certificate Request and Installation Instructions
For reinstallations: The diagnostic device can now be returned to service.
Page 23 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.4 – Delete VAS-PC Desktop Icon
1. Minimize the ODIS Service application.
2. From the Windows desktop, right click the VAS-PC icon.
3. Select Delete from the dropdown. Click Yes.
ATTENTION!
The VAS-PC icon must be deleted from the Windows desktop! If VAS-PC is started from
the desktop the device may lockup during VAS-PC operation, requiring a hard reboot.
During regular use, do not start VAS-PC from the Windows > Start > Programs listing.
Start ALL diagnostic sessions from the DiagStarter desktop icon:
…and then select either ODIS Service or VAS-PC from the DiagStarter interface:
Please inform all Service Personnel accordingly!
Post-Setup Configuration steps completed
5.0 – Post-Installation File Management & Backup
5.1 – General Information
If ODIS Service becomes corrupted or ceases to function, it may be necessary to uninstall and reinstall
the application software using the latest version installation DVD.
To uninstall ODIS Service, go to Start > Programs / All Programs > Offboard Diagnostic Information
System Service > Odis Service uninstallation program
If ODIS Service is uninstalled and subsequently reinstalled, the license file that was initially copied
to/installed from the prepared USB flash drive must be reinstalled. If a recovery of Windows XP® is
necessary, both the license and certificate files initially copied to/installed from the prepared USB flash
drive must be reinstalled. As a result, it is important to backup all license and security certificate files,
and retain the Master List record of the individual hardware keys for future support reference.
Continued …24/
Page 24 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
Note:
The following instructions are based on the Device ID and Record-Keeping method suggested in the
Phase 1 Instructions – Section 3.0. If an alternate record-keeping method was chosen, backup the
license and certificate files accordingly and inform key service personnel.
5.2 – Backup Device ID Folder on Diagnostic Device
Perform the following procedure on all individual devices on which ODIS Service was installed:
1. Insert prepared USB flash drive with Master List and Device ID folders into an available port on a
diagnostic device.
2. Note the Device ID of the device.
3. Open the USB flash drive directory and locate the device’s Device ID folder.
4. Copy the device’s Device ID folder and Paste it to the Windows desktop or location of your choosing
on the device.
5. Rename the pasted folder: “ODIS Service Backup Files” (or similar).
6. Safely remove / eject USB flash drive and retain.
7. Inform key service personnel and urge technician users to not tamper with the backup folder.
5.3 – Backup USB Flash Drive
1. Obtain additional, empty USB flash drive.
2. Insert empty USB flash drive into an available port on any PC or laptop.
3. Rename the USB flash drive: “ODIS Service Backup” (or similar).
4. Insert prepared USB flash drive with Master List and Device ID folders into an available port on the
PC or laptop.
5. Copy the Master List and Device ID folders to the additional USB flash drive.
6. Retain both USB flash drives in a safe location and inform key service personnel accordingly.
Post-Installation Backup steps completed
Page 25 of 25
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
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