Technical Bulletin
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range
From

VIN Range To

Routan

2009

All

All

All

All

Condition
96 14 03 May 19, 2014 2028820 Supersedes T.B. V961203 dated March 9, 2012 to update procedural steps using
wiTECH™.
Vehicle Theft Alarm May Sound Intermittently or No Vehicle Start

Technical Background
The vehicle theft alarm intermittently sounds for no reason.
Multiple attempts are required to start the vehicle before the vehicle will start

Production Solution
Updated software as of May 9, 2011.

Service
Diagnosis:
• Using a wiTECH™ with Elsa and the appropriate Diagnostic Procedures, verify all engine systems are
functioning as designed. If DTC's are present, record them on the repair order and repair as necessary before
proceeding with this bulletin. If the customer describes the Symptom/Condition, or it can be reproduced,
perform the Repair Procedure.
• From the vehicle view screen select TIPM-CWM, System Test, Record the “Last VTA Trigger” cause.
Was the “Last VTA Trigger” cause equal to (right rear door)?
YES: Perform this repair procedure.
NO: Check for DTC U0010 AND U0001 in the TIPM
Are DTCs U0010 AND U0001 present in the TIPM?
YES: Perform the repair procedure.
NO: This bulletin does not apply. Further diagnosis is required.
Page 1 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Repair Procedure:
Note:
• wiTECH™ UPDATE PROGRAMMING FILES FOR THIS BULLETIN MUST BE RETRIEVED FROM THE
INTERNET.
• wiTECH™ SOFTWARE LEVEL MUST BE AT RELEASE VW13.04.13 FOR THIS BULLETIN.

Note:
Install a battery charger to ensure battery voltage does not drop below 13.2V. DO NOT allow the charging voltage
to climb above 13.5 V during the programming procedure.
If programming process in interrupted/aborted, programming should be restarted.
• Reprogram the TIPM using the wiTECH™ with the latest software.
• Clear any DTCs that may have been set in other control modules due to reprogramming.

Page 2 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
All Routan pre and post road test, and wiTECH™ time units are included in the labor operation. Therefore, no road
test time or wiTECH™ time units will appear in the designated area within the warranty table.

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
1)
and Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range
From

VIN Range To

Routan

2009

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type

HST

Damage Location
(Depends on Service
No.)

CWM2028820

Use applicable when
indicated in ElsaWeb
(L/R)

Damage
Service Number:
Code

9035

0039

Parts Manufacturer

Routan

3)

Labor Operation : Inspect TIPM

1)

USM

2)

90350199 = 20 TU
OR

3)

Labor Operation : Inspect and Reprogram
TIPM

90352599 = 20 TU

Causal Part:

Select labor operation 9035XXXX
Diagnostic Time

4)

GFF Time expenditure

01500000 = 00 TU max.

NO

Road Test

01210002 = 00 TU

NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Page 3 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Claim Comment: Input “As per Technical Bulletin 2028820” in comment section of Warranty
Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
No special parts required.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)

StarMOBILE® hand held tool

CH9401

StarMOBILE® vehicle cable

CH9404D

StarMOBILE® documentation kit

N/A

StarMOBILE® Ethernet cable, 12ft.

CH9410

TechCONNECT PC or equivalent with wiTECH™
version 13.04.13 desktop client installed

SW13.04.13 available from Service
Net/workshop equipment/service information

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 4 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.