Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: June 8, 2023
UPDATES Safety Recall: WRG-22 Impreza Headlamp Non-Compliance

Service, Parts, and Claim Instructions
As previously communicated, Subaru is in the process of acquiring a sufficient level of parts inventory to support this
recall. We have started to receive a modest increase in weekly part supply; however the overall inventory continues to
be extremely limited.
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In order to start repairing affected vehicles under this recall as limited parts supply becomes available, we will be
opening up the status of this recall in phases, beginning with the 2017 model year vehicles.

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The WRG-22 Product Campaign Bulletin will be available on STIS next week, replacing the interim repair
procedures document currently in use.

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Remedy parts for this recall must be ordered through PRIME. Please refer to ‘Recalls & Campaigns/PRIME Max
Quantities’ on subarunet for the orderable quantities.

2017 MY VIN Status: ‘Open - Limited Parts Available’
On June 13, 2023, the status of the 2017 MY VINs affected by this recall will be changed to
‘Open – Limited Parts Available,’ to allow WRG22 recall repairs to begin if those vehicles are presented at your stores for
other services.
The 2018-2019 MY affected VINs will remain in a ‘Open – Remedy Not Yet Available Status’ until parts supply is sufficient
to support that increased demand. No additional updates are expected until August 2023 or later. Subaru will continue
to monitor the weekly supply/demand and inventory levels, and keep retailers advised of any changes.
Owner Notification
Subaru previously notified all affected vehicle owners of this recall with an interim letter by first class mail on October
11, 2022. A copy of the interim owner notification letter is included at the end of this message. Once the parts supply is
sufficient to do so, owners will be re-notified in phases and be advised to schedule an appointment for this repair.
In the meantime, the phased VIN status change to ‘Open – Limited Parts Available’ beginning with 2017 MY vehicles will
allow for repairs to begin as those vehicles are presented for other services. This VIN status will also prevent system
‘push’ notifications, such as in-vehicle notifications, MySubaru alerts, and CareConnect messaging to reduce the chance
of going into backorder, until we have sufficient parts supply to re-notify customers across all formats.
Thank you for your understanding and cooperation as we work through this process. If you have any questions, please
reach out to your DPSM or the PICs.

Background
Subaru of America, Inc. (Subaru) has initiated a new safety recall for certain 2017-2019 model year Impreza vehicles,
which may contain non-compliant headlamp assemblies.
Description of the Defect and Safety Risk
The left front and right front halogen headlamp assemblies, containing the side reflex reflector and low beam reflector,
may not fully meet requirements set forth in FMVSS No. 108 – Lamps, Reflective Devices, and Associated Equipment.
At certain viewing angles, the left front and right front side reflex reflectors may not properly provide
reflected light, which may lower the vehicle visibility to other road users, increasing the risk of a crash. Additionally, the
left front halogen low beam reflector may not properly illuminate the roadway for the driver and/or may cause glare for
other road users, increasing the risk of a crash.
Remedy
For all affected vehicles, Subaru dealers will replace the left-hand and right-hand front headlamp assemblies at no cost
to the customer.
Affected Vehicles
A total of 188,397 U.S. Impreza vehicles will be affected by this recall, as listed below:
Model Year
2017-2019

Carline
Impreza

Production Date Range
September 6, 2016 – July 25, 2019

Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the
Vehicle Coverage Inquiry function on subarunet.com prior to repair.
On June 13, 2023, the status of the 2017 MY VINs affected by this recall will be changed to
‘Open – Limited Parts Available,’ to allow WRG22 recall repairs to begin if those vehicles are presented at your stores for
other services.
The 2018-2019 MY affected VINs will remain in a ‘Open – Remedy Not Yet Available Status’ until parts supply is sufficient
to support that increased demand. No additional updates are expected until August 2023 or later. Subaru will continue
to monitor the weekly supply/demand and inventory levels, and keep retailers advised of any changes.
Retailer Responsibility
Any vehicles listed in any recall/campaign that are in retailer stock must be:
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Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin

Once parts are available, retailers are to promptly perform the applicable service procedures, to correct all affected
vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory
necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.

SAMPLE INTERIM OWNER NOTIFICATION LETTER (Issued October 11, 2022)
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that certain 2017-2019 model year Impreza vehicles equipped with halogen
headlamp assemblies fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108, ‘Lamps, Reflective
Devices, and Associated Equipment.’ As a result, Subaru is conducting a recall.
You received this notice because our records indicate that you currently own one of these vehicles.
REASON FOR THIS RECALL
The left front and right front halogen headlamp assemblies, containing the side reflex reflector and low beam reflector,
may not fully meet requirements set forth in FMVSS No. 108.
At certain viewing angles, the left front and right front side reflex reflectors may not properly provide
reflected light, which may lower the vehicle visibility to other road users, increasing the risk of a crash. Additionally, the
left front halogen low beam reflector may not properly illuminate the roadway for the driver and/or may cause glare for
other road users, increasing the risk of a crash.
WHAT SUBARU WILL DO
Parts to repair your vehicle are not currently available. Once parts are available, Subaru will send a follow up letter, and
will replace both front headlamp assemblies at no cost to you.
WHAT YOU SHOULD DO
We appreciate your patience as we acquire the parts for this recall. Once you receive the follow up letter stating that
parts are available, please contact your Subaru retailer (dealer) to schedule an appointment for this repair. You may also
check the current status of this recall at https://www.nhtsa.gov/recalls, and enter your 17-digit VIN shown at the top of
this letter.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is
based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to
forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customer-support.html to send
us your information.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement.
Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for
the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time
of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and
telephone number to the address listed below.
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRG-22 Recall
P.O. Box 9103, Camden, NJ 08101-9877

Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to
process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be
completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wrg22.service-campaign.com. You may also check the status of this
recall on our website at https://www.subaru.com/recalls, by entering your 17-digit VIN listed in this letter.
If you need additional assistance, please contact us directly:
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By e-mail: Go to www.subaru.com and select ‘Customer Support’
By telephone: 1-844-373-6614, Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
By U.S. Postal mail:
Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877

To subscribe to the NHTSA Recall Notification email System, please go to: https://wwwodi.nhtsa.dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave.,
SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to
http://www.NHTSA.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge
within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the
interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter
may cause and urge you to schedule an appointment once you are notified that parts are available.
Sincerely,
Subaru of America, Inc.

A subsidiary of SUBARU CORPORATION